The frame was extremely well packaged for safe arrival. The sizing of plex glass was very accurate and the glass itself of high quality. Wood frame is OK. My primary complaint was the assembly requir... See more
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Amy S. paid careful attention to my unique order requirements as she expertly guided me through the order process. Not only did Amy S. identify an issue that needed a fix on my part, she worked clos... See more
amazing customer support I had to submit a tax exemption with my institution and was having all kinds of trouble with the web site. When I gave my number into the AI chat, I got a personal call withi... See more
Company replied
I just ordered for the first time and WOW! Fast, easy to understand, and SUCH a good final price, including shipping! My uploaded image looked so good in the digital display I was sold. If the item... See more
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Company details
About American Frame
Written by the company
American Frame is the longest-serving and highly rated online custom picture framing company in the USA. A 2nd-generation, woman-owned, and family-operated company, we serve customers—arts professionals and enthusiasts alike—providing museum-quality custom framing and fine art printing services in a variety of forms online, at direct prices. At AmericanFrame.com, you will find a full range of premium-quality products and services to fit your purpose, budget and style. Visualize as you design using our easy online interface. Create DIY custom frame kits, upload digital files to print and frame artwork, or order fine art giclee prints, depending on your needs. Named “Best Framing Service For Art” by Martha Stewart in 2023, we stand by our reputation and look forward to serving you!
How does American Frame work?
Shop americanframe.com anytime from the comfort of your home, office, or studio. For extra support, contact our Customer Service team 800-537-0944, M-F, 8:30-5:00 (Eastern), who will be happy to assist you via phone or email at service@americanframe.com. If you prefer face-to-face assistance, schedule a virtual meeting with a design expert or if you are local to Maumee, OH, come visit our showroom, M-F, 9-5.
Contact info
400 Tomahawk Drive, 43537, Maumee OH, United States
- (800) 537-0944
- Customer.Service@AmericanFrame.com
- www.americanframe.com
4.7
Excellent
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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website easy to navigate
website easy to navigate, large choice of frame styles and types.
12 February 2025
Reply from American Frame
Hi Victoria,
Thank you for your 5-star review. We're glad to hear that you found our website easy to navigate and enjoyed our wide selection of frame styles and types. We appreciate your support and look forward to serving you again!
Kayla
Good First Experience
The website was a little confusing, but I finally found what I was looking for.
12 February 2025
Reply from American Frame
Hi Rodney,
Thanks for your review! We’re glad you found what you were looking for, but we’re sorry to hear the website was a bit confusing. We’re always looking for ways to improve, so we really appreciate your feedback.
If you have any suggestions on how we can make things easier to navigate, we’d love to hear them! Thanks again for your support.
Kayla
On your older website it was easier to…
On your older website it was easier to see the art uploaded in the frame. The thumbnails now are so small and poor quality that it’s difficult to see how it looks.
12 February 2025
Reply from American Frame
Hi Cady,
Thanks for your feedback! We really appreciate you taking the time to share your thoughts. We understand how important it is to see your artwork clearly in the frame, and we’re sorry that the new thumbnails aren’t as easy to view as before.
We’re always working to improve the site, so we’ll definitely keep this in mind as we make updates. In the meantime, if you need any help, feel free to reach out to our customer service team. We’d be happy to assist!
Thanks again for your support, and we hope to make your experience even better in the future.
Kayla
In stock can fined more of if I need
11 February 2025
Reply from American Frame
Hi Richard,
Thank you for your 5-star review. We're thrilled to hear that you're happy with the 8464 - Bainbridge Alphamat Artcare Matte White (White Core) sheets you purchased!
We look forward to welcoming you back to our showroom soon!
Kayla
Same design, different frame - awesome!
It's great to be able to save the design and change the mat colors and frame types.
11 February 2025
Reply from American Frame
Hi Skye,
Thank you for your 5-star review! We're thrilled to hear that you enjoy the flexibility of saving your design and experimenting with different mat colors and frame types. Making the perfect choice should be easy and enjoyable, and we're glad our tools help with that. We appreciate your support and look forward to helping you with more designs in the future!
Kayla
Very friendly and professional over the…
Very friendly and professional over the phone when I placed my order.
11 February 2025
Reply from American Frame
Hi Don,
Thank you for your 5-star review. I'm so glad to hear that Christine took great care of you and was able to assist you with placing your order! At American Frame our customer service is fast and personalized.
Kayla
Reply from American Frame
Hi Minerva,
Thank you for your 5-star review! We’re so happy to hear that Leigh provided great customer service. We’ll be sure to pass along your kind words! If you ever need anything else, we’re always here to help.
Kayla
First time buyer who needed help
First time buyer who needed help
Happy w Customer Service Rep
10 February 2025
Reply from American Frame
Hi George,
Thank you for your 5-star review. We're so glad Julie was able to help you with your first order. Our team is always here to make the process easy, and we’re happy to hear you had a great experience. If you ever need anything else, don’t hesitate to reach out!
Kayla
Always have a good experience and good…
Always have a good experience and good products.
9 February 2025
Reply from American Frame
Hi Laurie,
Thank you for your 5-star review. We're so happy to hear that you always have a great experience with us and love our products. We truly appreciate your support and look forward to serving you again!
Kayla
The Website was easy to navigate
The Website was easy to navigate and I found answers to all my questions.
8 February 2025
Reply from American Frame
Hi John,
Thank you for your 5-star review! We're so glad you found our website easy to use and that you got all your questions answered. Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
Easy to order and reasonably priced.
8 February 2025
Reply from American Frame
Hi James,
Thank you for your review! We're glad to hear you found the ordering process easy and our pricing reasonable. We appreciate your support and hope to serve you again in the future!
Kayla
I just ordered for the first time and…
I just ordered for the first time and WOW!
Fast, easy to understand, and SUCH a good final price, including shipping! My uploaded image looked so good in the digital display I was sold. If the items come and are as good as I hope, the whole experience will be a slam dunk.
I first tried to order from another company. I queried something I didn't understand but never heard from them. Lost a customer there, but I've already recommended American Frame to friends!
7 February 2025
Reply from American Frame
Hi Susan,
Thank you for your 5-star review. We’re so glad your first order was quick, easy, and a great deal. It’s great to hear that the digital preview helped you feel good about your design.
We really appreciate you giving us a try, and it means a lot that you’ve already told your friends about us! We hope your order turns out just the way you want, and if you ever need anything, we’re here for you.
Kayla
Reply from American Frame
Hi Stephanie,
Thank you for your 5-star review! We're so glad you found our design tools easy to use and the pricing reasonable. Your feedback means a lot, and we’re thrilled you had a great experience. If you ever need anything else, we’re here to help!
Kayla
After I made my purchase
After I made my purchase, I had questions about your other products that I was interested in. I had a great conversation on the phone with Julie who was fantastic. She guided me through the selections and was very friendly and knowledgable.
E.G.
5 February 2025
Reply from American Frame
Hi Eliot,
Thank you for your 5-star review. We're so glad to hear that you had a great experience, and that Julie was able to assist you. We’ll be sure to pass along your kind words to her. She’ll be thrilled to know she made a difference!
If you ever have more questions or need help with anything else, don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!
Kayla
Easy to use site!
6 February 2025
Reply from American Frame
Hi Simon,
Thank you for your 5-star review. We're happy to hear you had no trouble navigating the website.
As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work.
Kayla
American frame consistently provides…
American frame consistently provides timely and quality service, I rely on them for their speed and accuracy with frames.
6 February 2025
Reply from American Frame
Hi Beth,
Thank you for your 5-star review. We’re thrilled to hear that you can always count on us for timely service and high-quality frames. We take great pride in providing speed and accuracy with every order, and it’s rewarding to know that you rely on us for your framing needs. Your continued support means the world to us, and we’re excited to keep serving you in the future.
Kayla
Reply from American Frame
Hi Carolyn,
Thank you for your 5-star review. We're thrilled to hear that you've had a great experience with our service and order setup guidance. We truly appreciate your support and look forward to helping you again in the future!
Kayla
My order came quick and it was all…
My order came quick and it was all wrapped very well. I am very pleased.
25 January 2025
Reply from American Frame
Hi Pamela,
Thank you for your 5-star review. We're so happy to hear your order arrived quickly and was well-packaged. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again!
Kayla
I forgot a frame in yesterday’s order
I forgot a frame in yesterday’s order, called customer service and was able to add it to my order, thanks to a very pleasant and helpful employee.
5 February 2025
Reply from American Frame
Hi Alice,
Thank you for your 5-star review. I'm so glad to hear that Julie was able to assist you and was able to add onto your order. I will certainly pass along your feedback to her!
Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
Reply from American Frame
Hi Hadley,
Thank you for your 5-star review. We're so happy to hear that you've had a fast, friendly, and helpful experience with us. We truly appreciate your support and look forward to working with you again soon.
Kayla
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