The frame was extremely well packaged for safe arrival. The sizing of plex glass was very accurate and the glass itself of high quality. Wood frame is OK. My primary complaint was the assembly requir... See more
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Amy S. paid careful attention to my unique order requirements as she expertly guided me through the order process. Not only did Amy S. identify an issue that needed a fix on my part, she worked clos... See more
amazing customer support I had to submit a tax exemption with my institution and was having all kinds of trouble with the web site. When I gave my number into the AI chat, I got a personal call withi... See more
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I just ordered for the first time and WOW! Fast, easy to understand, and SUCH a good final price, including shipping! My uploaded image looked so good in the digital display I was sold. If the item... See more
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Company details
About American Frame
Written by the company
American Frame is the longest-serving and highly rated online custom picture framing company in the USA. A 2nd-generation, woman-owned, and family-operated company, we serve customers—arts professionals and enthusiasts alike—providing museum-quality custom framing and fine art printing services in a variety of forms online, at direct prices. At AmericanFrame.com, you will find a full range of premium-quality products and services to fit your purpose, budget and style. Visualize as you design using our easy online interface. Create DIY custom frame kits, upload digital files to print and frame artwork, or order fine art giclee prints, depending on your needs. Named “Best Framing Service For Art” by Martha Stewart in 2023, we stand by our reputation and look forward to serving you!
How does American Frame work?
Shop americanframe.com anytime from the comfort of your home, office, or studio. For extra support, contact our Customer Service team 800-537-0944, M-F, 8:30-5:00 (Eastern), who will be happy to assist you via phone or email at service@americanframe.com. If you prefer face-to-face assistance, schedule a virtual meeting with a design expert or if you are local to Maumee, OH, come visit our showroom, M-F, 9-5.
Contact info
400 Tomahawk Drive, 43537, Maumee OH, United States
- (800) 537-0944
- Customer.Service@AmericanFrame.com
- www.americanframe.com
4.7
Excellent
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Shop here!
Great selection, great prices. And great service, I had to make a change after I ordered and it was handled quick and easy.
19 February 2025
Reply from American Frame
Hi Bob,
Thank you for your 5-star review! We're so glad you enjoyed our selection, prices, and service. It's great to hear that we could quickly and easily assist with your order change. We appreciate your support and look forward to working with you again!
Kayla
Great service
I’ve used American frame for years and have always been satisfied with the process of ordering and the customer service.
18 February 2025
Reply from American Frame
Hi Kala,
Thank you for your loyalty and for your 5-star review! We're thrilled to hear that you've been satisfied with our ordering process and customer service over the years. Your continued support means the world to us, and we look forward to serving you for many more years to come!
Kayla
I like the availability of what I need…
I like the availability of what I need and prices are slightly better than some other sellers. Ordering on-line isn't hassle free, however and phoning in the oder was not any easier!
18 February 2025
Reply from American Frame
Hi Kathleen,
Thank you for your feedback! We're glad to hear that you appreciate our product availability and competitive pricing. However, we're sorry to learn that your online and phone ordering experiences were not as smooth as they should be. We strive to make every step of the purchasing process as seamless as possible, and your input helps us improve.
If you have any specific concerns or suggestions, we'd love to hear them. Please feel free to reach out to our customer service team and we’ll do our best to assist you. We truly appreciate your business and hope to provide you with a better experience in the future!
Kayla
Great selection of choices and I really…
Great selection of choices and I really liked being able to see the frames with my artwork. A few glitches that may be because of the browser (Firefox) I was using: searching by style name or number didn’t work nor did the option to compare frames.
18 February 2025
Reply from American Frame
Hi Martha,
Thank you for your review! We're thrilled to hear that you enjoyed our selection and found the artwork preview feature helpful. Your feedback about the search and comparison issues is valuable, and we apologize for any inconvenience. It’s possible that browser compatibility played a role, but we’ll definitely look into this to ensure a smoother experience for all users.
If you ever run into any further issues, please don’t hesitate to reach out to our customer service team! We appreciate your business and look forward to working with you soon.
Kayla
Reply from American Frame
Hi Gerald,
Thank you for your 5-star review! We're delighted to hear that you found our staff prompt and efficient. Your satisfaction means a lot to us, and we appreciate your support.
Kayla
Julie made my experience great along…
Julie made my experience great along with the procedures set up by American Frame. They are the best Margie
18 February 2025
Reply from American Frame
Hi Margie,
Thank you for your 5-star review! We're so glad to hear that Julie and our procedures helped make your experience great. Providing the best service possible is our goal, and we truly appreciate your kind words and support. We look forward to serving you again!
Kayla
American Frame Quality at an Affordable Price
American Fram is the most affordable solution to all framing needs. The customer service is amazing and their selection of frames and accessories are great.
18 February 2025
Reply from American Frame
Hi Karla,
Thank you for your 5-star review! We're thrilled to hear that you found American Frame to be the most affordable solution for your framing needs. Our team takes pride in providing excellent customer service and a great selection of frames and accessories. We truly appreciate your support and look forward to working with you soon!
Kayla
There was an issue with my initial…
There was an issue with my initial order and the person I was dealing with was very helpful and we came up with a solution.
17 February 2025
Reply from American Frame
Hi Katherine,
Thank you for your 5-star review! We're glad to hear that Miko was able to assist you and find a solution to the issue with your initial order. Providing helpful and efficient service is always our goal, and we truly appreciate your patience and kind words. If you ever need anything else, we're here to help!
Kayla
American Frame - best online frame shop!
Super easy web interface, options illustrated well, and good range of product. And they deliver a solid outcome that is well packaged. Not the cheapest, but the best value.
16 February 2025
Reply from American Frame
Hi Jason,
Thank you for your 5-star review! We're so glad you found our website easy to use and our product options well-illustrated. It’s great to hear that you value the quality of our framing and packaging. We appreciate your support and are thrilled to provide the best value for you.
Kayla
The Best Choices from an Online Frame Company
You provide better customization that that other online frame company. Better selection of frames, mats, choices, etc.
15 February 2025
Reply from American Frame
Hi Robert,
Thank you for your 5-star review. We're so glad you appreciate our customization options and the variety of frames, mats, and choices we offer. Providing a wide selection is something we take pride in, and it’s great to hear that it stood out to you. We truly appreciate your support and look forward to working with you again!
Kayla
Reply from American Frame
Hi Joleen,
Thank you for your support and kind words! We’re so glad you appreciate our fair pricing and are proud to support a family- and women-owned business. Your support means the world to us!
We look forward to working with you again soon!
Kayla
Fantastic products and service
Fantastic products and service. I have been ordering frames from American Frame since 1973 and have always been satisfied with their products.
13 February 2025
Reply from American Frame
Hi Margie,
Thank you for your 5-star review. We're honored to have been your go-to framing source for so many years. Your support and satisfaction mean the world to us, and we truly appreciate your kind words. We look forward to serving you for many more years to come!
Kayla
You have the materials needed to do…
You have the materials needed to do framing of very large pieces of art.
14 February 2025
Reply from American Frame
Hi Dennis,
Thank you for your 5-star review! We're happy to hear that you found the materials you need for framing large pieces of art. We appreciate your support and look forward to serving you again!
Kayla
Easy to navigate website
Easy to navigate website, easy sizing, decent selection of finishes. I'm interested to see how the frames turn out and will review again when I receive them.
14 February 2025
Reply from American Frame
Hi Mike,
Thank you for your 5-star review. We're glad you found our website easy to navigate and our selection to your liking. We can't wait for you to receive your frames and hear your thoughts! If you have any questions in the meantime, feel free to reach out.
Kayla
Nice frame but with caveats
It's a very nice frame, but the holes for screws were too small and didn't center on the canvas stretchers. I ended up having to nail the canvas onto the frame and, as a result, the picture is a little crooked in the frame.
14 February 2025
Reply from American Frame
Hi Dena,
Thank you for your feedback! We're glad you liked the frame, but we're sorry to hear that the screw holes didn’t align properly. That’s certainly not the experience we want for our customers.
We appreciate you bringing this to our attention, and we’d love the opportunity to make it right. Please reach out to our customer service team, and we’ll be happy to assist you with a solution. Your satisfaction is important to us, and we truly appreciate your input in helping us improve.
Kayla
The agent I worked with
The agent I worked with, Miko (sp?) as attentive, helpful and friendly.
14 February 2025
Reply from American Frame
Hi Alan,
Thank you for your 5-star review! We're so glad to hear that Miko provided attentive, helpful, and friendly service. We'll be sure to pass along your kind words! We appreciate your support and look forward to assisting you again in the future.
Kayla
Excellent company and phone support.
Very friendly, informed and precise help when I ordered by phone. I have used AF for many years and have never had any problems whatsoever.
13 February 2025
Reply from American Frame
Hi Michael,
Thank you for your 5-star review. We're thrilled to hear that you had a great experience ordering by phone and that our team provided friendly, informed, and precise assistance. Your continued support means the world to us, and we look forward to working with you again in the future!
Kayla
First order
Display photos are great and prompt pages are clear and helpful. Certain mat colors did not generate, we assumed they were not available (that wasn't clear). Really like the option to save and try other frames out too. Thank you for these services.
24 January 2025
Reply from American Frame
Hi Jonathan,
Thank you for your 5-star review! We're so glad to hear that you found the display photos and prompt pages helpful, and that you enjoyed the ability to save and try different frames. We appreciate your feedback regarding mat colors and will look into making availability clearer. If you ever have any questions or need assistance, feel free to reach out. Thanks again for your support!
Kayla
Have used you for years
Have used you for years. Easy to order and good follow-up if there is a problem. Great packing too.
12 February 2025
Reply from American Frame
Hi Bruce,
Thank you for your 5-star review. Thank you for your continued support over the years! We truly appreciate your loyalty and are so glad to hear that you've had consistently positive experiences with our ordering process, follow-up service, and packaging.
Looking forward to assisting with future orders.
Kayla
Top Tier Customer Support
This company offers exceptional, knowledgeable customer service. I had double matted artwork and the pair both had one spot on one side of the edge of the mat that was dented from the side toward the center. I was concerned about the frames adequately covering these flaws. I spoke with Miko and subsequently with Christine, both of whom were able to provide the additional information I needed. I then worked with Julie to cancel my order (so that I could place a new, revised order). Every single representative was kind, patient, and quite knowledgeable and provided all of the information that I needed to confidently reach a frame decision (Christine even pulled the frame from the display and personally made specific measurements). I can't wait to receive my frames.
11 February 2025
Reply from American Frame
Hi Jacquelyn,
Thank you so much for your 5-star review! We’re absolutely thrilled to hear that you had such a positive experience with our team. Providing exceptional customer service is at the heart of what we do, and we’re so glad that Miko, Christine, and Julie were able to assist you every step of the way. It’s wonderful to know that their knowledge, patience, and willingness to go the extra mile helped you feel confident in your framing decision.
We truly appreciate your support and kind words, and we’re just as excited as you are for your frames to arrive! If you ever need further assistance in the future, please don’t hesitate to reach out. Thanks again for choosing us!
Kayla
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