All Terrain Cycles Reviews 

239
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company and highly recommend their services. Customers frequently praise the fast delivery times, secure packaging, and the excellent condition in which their new bikes arrive. Many buyers also appreciate the competitive prices, responsive support, and helpful communication throughout the entire ordering process from start to finish. However, some reviewers were not happy with receiving faulty bikes or missing essential tools inside the delivery box. A few customers experienced frustrating mechanical issues that required extra personal effort and unexpected expenses to resolve properly. These individuals felt let down by these specific problems when trying to enjoy their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive quickly, in... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and fast shipping... See more

Service

Clients share positive opinions on service, highlighting a hassle-free experience from start to finish.... See more

Order

Reviewers highlight positive aspects of order, describing the transaction as exceptionally easy and... See more

Price

Reviewers express high satisfaction regarding the fair and affordable price of products. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to All Terrain Cycles Friday 21st Aug with my son on the intention of him ordering a new bike that is due out shortly. But whilst we where there he saw a 2027 Cube Reaction Hybrid Pro 800. The co... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with all terrain - I would highly recommend them. My partner and I took a trip to the shop to test out a couple of bikes. The staff were incredibly friendly and helpful.... See more

Company replied

Rated 5 out of 5 stars

I initially ordered from a local company, but unfortunately, the bike never arrived. After some frustration, I discovered ATC—and I’m so glad I did! Not only was the bike cheaper, but it also arriv... See more

Company replied

Rated 5 out of 5 stars

Pleased I came across this company whilst looking to buy my son's first proper (mountain) bike. Good selection, good price, and good advice. Order was dispatched and arrived very quickly, and delivery... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bicycle Wholesale
  4. Bike Accessories Store

Written by the company

We have been selling bikes since 1907, that's over 119 years of expertise. So if you are in the Yorkshire area why not visit our shop and browse one of the largest selections of bikes, accessories and apparel in the country. Our store has full workshop facilities for all Bike repairs and we are a Shimano Centre and specialise in the repair of Bosh, Shimano and Yamaha Ebike systems. Selling Ebikes, Road, MTB, Hybrids , Ladies and Kids bikes - if its for a bike we stock it. With a fantastic website we offer top Brands including Trek, Cube, Giant, Liv, Amflow, Haibike, Marin, Endura, Shimano, Sram, Bell and Giro. We strive to offer In Store Experience to our online customers. Experience our Experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

239 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(239)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast fairly priced delivery

Bike priced fairly , well packaged, good delivery cost compared to some, very fast delivery time, would recommend.

1 May 2025
Unprompted review
All Terrain Cycles logo

Reply from All Terrain Cycles

Greatly appreciated - thank you

Rated 5 out of 5 stars

Great service

Great service
Good price with some nice freebies thrown in like dmr pedals and muc off kit
Delivery very fast considering bike has to be pdi
My only niggle was gears was not correctly adjusted on bottom cog after speaking with online sales they pointed me in the right direction and all is well
I absolutely love the bike it's perfect in every way

28 April 2025
Unprompted review
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Reply from All Terrain Cycles

Thank you Lee - enjoy your cycling

Rated 5 out of 5 stars

Excellent range and price

It’s hard to find a decent range of stock, now that the big companies of a few years ago are no more (well… they stock some stuff, but aren’t aimed at the same market anymore).
I could find what I wanted at All Terrain Cycles (or a suitable alternative for the helmet brand). The price was good and everything arrived on time

19 April 2025
Unprompted review
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Reply from All Terrain Cycles

Thank you for sharing your experience of shopping with All Terrain Cycles

Rated 5 out of 5 stars

Great after sales help

Purchased road bike online last year. Took time to ensure frame size was correct before completing order. Absolutely no concerns using Allterrain. Reason for review is due to a potential fault with my Di2 system. Although unable to test the bike as I live a long way from them - they made the effort to respond immediately and put me in touch with the nearest cycle shop that could undertake the test. Also resent my receipt in case I needed to claim for the parts under warranty. Great after sales service, thanks Joe.

28 April 2025
Unprompted review
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Reply from All Terrain Cycles

Greatly appreciate your feedback we endeavour to give as much support as we can to our web customers as you recognise this isnt always as easy `to achieve when large distances are involved but we try to make as stress free as possible

Rated 5 out of 5 stars

Great service fast dispatch

Great service fast dispatch, delivery. Bike was safe packed and easy to set up with instruction. Overall very good ! Thank you

10 April 2025
Unprompted review
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Reply from All Terrain Cycles

Greatly appreciate your custom and review - enjoy your new bike

Rated 5 out of 5 stars

Giant Extender -Quick Delivery

Good price, and delivered promptly. The free Muc-Off products were a bonus welcome gift!

18 March 2025
Unprompted review
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Reply from All Terrain Cycles

You are welcome Jonathan enjoy your biking

Rated 5 out of 5 stars

Highly recommended

Excellent service from All Terrain Cycles.
Great prices, very quick despatch and delivery.
Exactly what you want when ordering online.
I highly recommend them.

11 March 2025
Unprompted review
All Terrain Cycles logo

Reply from All Terrain Cycles

Thank you for your great feed back and custom

Rated 5 out of 5 stars

Excellent service throughout.

Excellent service throughout.. I ordered an xl frame and they made contact to make sure they was correct as a large would suit my size better so went with there advise..
Will 100% use again for other iterms.
Thank you for an easy purchase

12 March 2025
Unprompted review
All Terrain Cycles logo

Reply from All Terrain Cycles

Greatly appreciate your comments - we do our best to give instore service even when buying at distance

Rated 5 out of 5 stars

Highly Recommend

Great service from Joe and the team at All Terrain for purchasing a new bike, definitely recommend!

11 March 2025
Unprompted review
All Terrain Cycles logo

Reply from All Terrain Cycles

Great to hear thanks Dan - enjoy your cycling.

Rated 5 out of 5 stars

Gravel and more gravel…

My partner bought a gravel bike late last year and was pleased with the price and service. Fast forward a few months and I got bike envy so started looking for one myself. All Terrain sourced the bike I wanted as they didn’t have it in stock. Price was competitive with other deals on line and it was delivered sooner than expected. Collected it from the shop and was given a detailed briefing of its features by Alan. Great service and customer experience. I prefer to buy from and support my local bike shop if they have what I want. Only managed one ride since purchase but very pleased with my choice. I’ll be back to make use of the 10% discount card I got with the bike purchase.

17 January 2025
Unprompted review
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Reply from All Terrain Cycles

Thanks for your kind review David and continued support

Rated 5 out of 5 stars

First class service

First class service, competitive prices and excellent customer support. A bike company that really cares about it's customers and reputation.

15 February 2025
Unprompted review
All Terrain Cycles logo

Reply from All Terrain Cycles

We are are family owned business trading since 1907 making us one of the oldest IDBs in the UK. We strive to give good old fashion service, so your comments and feedback are greatly appreciate Claran. Thank you.

Rated 5 out of 5 stars

Very helpful when I rang for advice and…

Very helpful when I rang for advice and very prompt supply of replacement parts.
Bike now repaired within 2 days of order.
Great customer service.

17 February 2025
Unprompted review
All Terrain Cycles logo

Reply from All Terrain Cycles

Great to hear thank for your custom

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