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Alan Mance Kia Reviews 32

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TrustScore 2 out of 5

1.9

Car Dealer
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Rated 1 out of 5 stars

They will get the work done over a few services so if you want your car back in one day this may not be the Kia service center for you.

Rated 1 out of 5 stars

Signed contract of Purchase June 28th 2019 Now 17/01/2019 and this review is the first and only contact since June28th. Not even a call to see if all was OK. Received no response to the questio... See more

Rated 5 out of 5 stars

Alan Mance Kia (Footscray) is my new benchmark for service, knowledge, interaction, responsiveness and quality. I've had five Toyota vehicles in the last ten years (and been very happy with them) but... See more

Rated 2 out of 5 stars

The brand-new Sportage had not been checked before delivery - tinted windows had bubbles and there was a defect in the exterior paintwork. "We'll fix it on the first service" is not the comment I wan... See more

Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Service
  4. Kia Dealer
  5. Leasing Service
  6. Mechanic

Information provided by various external sources

Visit Alan Mance Kia for great selection of new, used and demo vehicles. We can also assist with finance, fleet, parts and genuine servicing.

Contact info

1.9

Poor

TrustScore 2 out of 5

32 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Satisfied Customer

Had great experience with Kia and Eren buying my wife a new car. They really worked hard to please us and couldn’t be more happier with our purchase

1 February 2019
Unprompted review
Rated 1 out of 5 stars

Signed contract of Purchase June 28th…

Signed contract of Purchase June 28th 2019 Now 17/01/2019 and this review is the first and only contact since June28th. Not even a call to see if all was OK.
Received no response to the question ie." What is the registration number of the vehicle being purchased ?" until after the third attempt to make over a 3 day period. The registration number was required for Insurance purposes.
Car good Once sale completed that was it.

17 January 2019
Unprompted review
Rated 5 out of 5 stars

I love Kia's

I love Kia's, this is the second one I have purchased and the staff were really helpful and knowledgeable. Both in the vehicles and in the financing.

19 October 2018
Unprompted review
Rated 5 out of 5 stars

Alan Mance Kia - my new benchmark

Alan Mance Kia (Footscray) is my new benchmark for service, knowledge, interaction, responsiveness and quality. I've had five Toyota vehicles in the last ten years (and been very happy with them) but this time decided to look around rather than just "replace with upgrade". I'm so glad I did. I bought a Cerato S Sports and couldn't be happier. The tech included (love Android Auto and auto-lane correction) and the build quality of the vehicle is superb to say nothing of the 7 year warranty!!!. Izzy is a professional; courteous, friendly, knowledgeable and responsive and the deal (albeit organised through a tender process via my employer's novated leasing company) was very competitive. The upshot? As the title suggests, Alan Mance Kia is my new benchmark for what a car dealer experience should be. Cheers, Mick

8 October 2018
Unprompted review
Rated 5 out of 5 stars

Second new KIA service

I found the service was easy to arrange and the centre was happy to make changes and still fulfill my need for a specific completion time.
The service manager was knowledgeable and keen to assist. Everything went off without a hitch.

7 October 2018
Unprompted review
Rated 1 out of 5 stars

I felt the staff were trying to…

I felt the staff were trying to manipulate me into taking the financing package they were offering. The business manager was particularly difficult and constantly ignored my requests and tried to push the same inferior deal ion me despite me making it clear I wasn’t interested.

27 September 2018
Unprompted review

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