Alan Mance Mitsubishi Reviews 31

Service department is absolutely dreadful - steer clear, especially if you have a warranty issue.
It took over 12 months to have the audio visual display unit in my car changed under warranty, despite it being agreed to when it completely failed.

It took intervention from Mitsubishi Head office, to eventually get the new unit installed. This was my second warranty issue to be fixed with a significant delay - previously I waited 10months for the seat to be repaired after the seam split.
Staff at the service desk are rude, abrupt and certainly not customer focused. They state that they will call you back, but never do.
Even contacting Phil Mance directly to discuss my problem did not receive a positive response.

What should have been a simple changeover turned into a stressful, anxious ordeal. I will go to another dealer for servicing now, where there is respect, honesty and customer concerns are addressed in a timely manner.
DONT take a chance at Alan Mance

Wonderful service! Great job thankyou Nick.

David in Alan Mance Mitsubishi provided poor customer experience, we looked at other dealers and bought elsewhere

We are happy with car performance and the customer service as well.

I’ve bought a few cars from Alan mance, always good service and competitive pricing

Great I have purchased 2 cars from Corinne at Mitsubishi and have been very happy with the cars and the deals.

I have great experience to bought car. I will give reference to my family & friends.

Thanks

Doing business with Robert from Alan Mance Melton Mitsubishi was a pleasure - his manner and professionalism beat all - Karen our after care expert also made the purchase of our Outlander a memorable experience - Both went above and beyond to make everything good for us - thank you!

Easy to book. Quick and good service friendly staff

They told me I purchased the last Triton and thsts why they wouldn't negotiate any more,
After i signed the paperwork a customer wanted the same as mine, all of a sudden another Triton appeared.
So much for last one.

Very professional to deal with when purchasing a new vehicle some 12 months ago.

Great welcoming service Great Car Great Price

Helpful staff without being pushy and like the follow up service and have already recommended Alan Mance just like I was
Keep up the good work

Alan Mance was exceptional. I wouldn't purchase a car from anyone else.