I will tell you more once I have done the journey - never heard of you before, and did not realise I was booking through you - I thought I was going through Brittany Ferries.. It was early in the morn... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It always works for the booking itself, but adding extras (like the pet lounge on a Calais - Dover ferry was impossible)
Easy to book but not so easy to see the hidden charges - in particular the charge for changing the ferry times - which is something I wanted to know...
excellent design of webpage that allows you to change one detail of your search, and not have to input everything again. Simple and clear display. No photos and ads to distract you while you are makin... See more
Company details
Written by the company
AFerry.com is the world's leading ferry platform enabling customers to book ticket with 150 major ferry operators on over 3000 ferry routes worldwide.
Written by the company
Contact info
United Kingdom
- www.aferry.com
4.4
Excellent
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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easy not over complicated web site
easy not over complicated web site, clear pricing quick purchase
2 August 2026
Easy to use website
Easy to use website. We've used A Ferry a couple of times now and had no problems. We usually find the best prices on A Ferry's website
4 August 2026
easy to book reliable
31 July 2026
Thanks for getting us sorted for s good…
Thanks for getting us sorted for s good value ticket with less palavah than other websites (including the the ferry company,)!
5* from OAP couple
4 August 2026
Basics are fine but add-ons more difficult
It always works for the booking itself, but adding extras (like the pet lounge on a Calais - Dover ferry was impossible)
3 August 2026
Aferry is crystal clear and simple to…
Aferry is crystal clear and simple to use. Pricing reasonable compared to market. Thanks
3 August 2026
Easy to use App great service in very…
Easy to use App great service in very reasonable price.
1 August 2026
Unprompted review
It’s very easy to book online.and I got…
It’s very easy to book online.and I got a ticket same day as well.price also reasonable.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very aggressive, Racist and Rude
Very aggressive and rude staff specifically on the French side. I was 5 minutes late from planned booking while I had already received a message ferry is late 25 minutes and rude and racist staff member said you are late so take the next ferry at 1am which will be after 2.5 hours. I said give me your name and ill complain about you and he called police. Such a baby and racist brought up. It was humiliating. I will raise a complaint but first I'll report him to local police for harassment and unlawful detention.
30 July 2026
Unprompted review
Reply from AFerry.com
Good afternoon,
We apologise if you were dissatisfied during your time on board the ship. However, it seems that your review is not related to your experience with AFerry. Could you please post this comment on the product review instead?
If you had a positive experience with AFerry, we kindly ask that you consider updating your review to reflect a 4 or 5-star rating.
Thank you for your understanding in this matter.
Regards,
AFerry
No customer service
No customer service. My 2 year old has broken his leg, we sail tomorrow and I've been waiting for a response from a chatbot for nearly two hours and there isn't even a number to call.
31 July 2026
Unprompted review
Reply from AFerry.com
Thank you for your review.
Please note that our customer service team is available from 9:00 AM. We have already responded to your enquiry and are currently waiting for some additional details from you so that we can investigate the matter further and assist you as quickly as possible.
Once we receive the requested information, we'll be happy to help resolve this for you.
From booking to sailing to coming home
From booking to sailing to coming home, the information and communication was great. Was the first time using them but won't be the last.
28 July 2026
Unprompted review
If you read "This fare is…
If you read "This fare is non-refundable, but may be amendable subject to availability and any applicable fees" do not think of amending the booking for a £20 fee but rather expect a fee three times more expensive than the price of a "cheap" ticket.
30 July 2026
Reply from AFerry.com
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that the amendment fee came as such an unpleasant surprise.
We completely understand how frustrating it is when the cost to amend a ferry booking is significantly higher than expected, especially when the original ticket was purchased at a low promotional fare. The wording, "This fare is non-refundable, but may be amendable subject to availability and any applicable fees," refers to the ferry operator's fare rules. Depending on the fare type and availability, amendment charges and any fare difference can sometimes exceed the original ticket price.
We appreciate your comments and understand why this experience was disappointing. We have passed your feedback on to the ferry operator on your behalf, as we believe it is important for them to understand how this wording can create different expectations for customers. We hope your comments will help improve the clarity of their fare conditions in the future.
Thank you again for sharing your experience.
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