Action Fraud Reviews 

This review is for the Wells Fargo fraud department. I called to stop a wire transfer on a weekday at 4:00pm, being told it would happen right away, the reversal did not happen until after 1:00pm the next day. Also, I was not informed that I had the option to call the receiving bank and put a fraud hold on the funds. That would have stopped the person(s) from withdrawing the funds for at least 24 hours and I would have gotten my money back. The Wells Fargo fraud department should have known this. Poor service and information all around. I hope this information helps someone in the future.

I reported a scam letter that I received in the post on Saturday to action fraud today, the letter claimed to be from DWP pension credits for my Ex partner who passed away. They wanted over £8800 and wanted it paid by the 9th! I cannot be the only person to have got one of these letters after reporting a death. Its disgusting scammers get away with this because of apparently having not enough evidence, despite me giving loads of details! Plenty of evidence, sounds more like lack of interest in opening a can of worms! People are getting scammed, this is wrong!!

I contacted Action Fraud to report a serious concern involving the fraudulent use of my identity. Someone appears to have used my name, address, and other personal details to advertise and rent out a parking space on my private driveway through JustPark without my knowledge or permission.

I submitted a report expecting the matter to be documented and investigated, or at the very least recorded in case my identity is misused again in the future. Instead, I received an email stating that I would not be contacted further. No crime reference number was provided, and the report did not even appear on my record of submitted reports.

When I contacted Action Fraud again for clarification, I found the response extremely unhelpful. I was told that because I had not suffered a direct financial loss, they would not log the matter as a report. This was despite the fact that someone had clearly used my identity fraudulently and may continue to do so in the future.

I find it very concerning that apparent identity fraud is not formally recorded unless there is an immediate financial loss. The purpose of reporting such incidents should be to create a record and help protect victims from future misuse of their personal information.

In my opinion, this service fell well below the standard I would expect from the UK's national fraud reporting centre. The lack of documentation, reference number, and meaningful support was extremely disappointing.

The new "Report Fraud" portal is an absolute joke. It completely fails to recognize the severity and importance of active identity theft reports. Because of its rigid, automated filtering questions, the system forced my active case down an "Information Report" path, completely locking me out of receiving a vital Crime Reference Number.
My bank account was actively compromised by fraudsters taking out a high-interest loan in my name, yet this broken system treats it as a non-recordable background tip.
To make matters worse, trying to call their helpline is absolutely no better. Waiting on hold for over 30 minutes for an agent to answer when dealing with an urgent, time-sensitive financial crime is simply unacceptable and deeply unprofessional. When your identity is stolen, every minute counts, yet this service leaves you completely stranded. The entire system is unfit for purpose and leaves victims vulnerable. Absolute disgrace.

This is the fraud they waste your time and do nothing . Clear as day evidence is not good enough. one star is too much

I registered a Fraud last year about 2 pension companies
Now at the time you could only place 5000 words. they then came back and said not enough information as to proceed but you can update and we will look again. So went back today with the reference number that they had given me I phoned them and spoke to a person who said these are well known companies (Got the impression they were to scared to tackle them because they were large well known companies ) they said you are better talking to Money helper and another company? i said this is a fraud complaint i dont need money helper Fraud is Fraud whether its by a person or a well known company it is still fraud irrespective of how big they are or how scared they are to tackle them. I already told them that FSO and FCA are not good organisations to deal with. I said i needed to update my previous Fraud Complaint with new information and emails etc where can i send them. we dont have an email address where you can send any documents( how the hell are they suppose to investigate a fraud complaint if you cant send any evidence to them. The person then went on to say they dont deal with that type of fraud (which is pension Fraud) but yet it is advertised on there site that they deal with Pension fraud. I quoted the Fraud act 2006 and some of the offences which relates to the email and letters i have Disinformation,misinformation, gain & loss, untrue or misleading information i quoted the person these offences listed within the act , they then said we dont cover all of the offences listed within the fraud act, i said but if you deal with fraud and deal with pension fraud as advertised on your site why do you not deal with the contents of what is in the Fraud act 2006 just repeated we dont deal with that type of fraud. so I logged a complaint with them there and then.I then told them if that is the case then they wont mind me quoting what i recorded them saying and as i had already been in touch with some news outlets then those documents which i have they wont mind me showing them to the news outlet and say this is what type of Pension Fraud action fraud wont look into even though they say they do deal with That type off Fraud.Sounded to me like,,, well i will let you make your own mind up.

I would give a minus mark if possible. Since October last year 5 direct debit have been set up on my 91 year old mothers account and money in excess of £450 has been taken. Companies concerned are selling kitchen appliance insurance. Last Friday another direct debit was set up by a Portuguese chap. I have possession of my mums cheque book and bank statements and her debit card does not show her bank details so she has not given them out. The processing company for the direct debit mandates told me companies often sell bank details on illegal as far as I was aware. Yet my constant reporting to Action fraud , names a bit of a joke , no action on there part , results in no investigation.This country is becoming lawless and the vunerable are constant victims.

I thought it would be a good idea to advise Report Fraud about two phone calls to my landline from the same suspicious phone number received over a 24-hour period. The caller's number started 15 with no initial 0 and no plus sign - so I did not answer the calls. My attempts to report the number to Report Fraud were unsuccessful. On a mobile phone you can copy the number and text it to 7726. My land line has no text function, so this didn't help. I then turned to the Report Fraud website - but there was no way to report a dodgy phone number there. Then I wasted 15 minutes ringing Report Fraud, only to be told that because I had not answered the calls, and therefore couldn't describe the type of fraud involved, a report was not possible. I find it disappointing that Report Fraud do not run a database of suspicious caller numbers that could be analysed and then used to target phone spammers and scammers.

No interaction at all. I got "no viable lines of enquiry" when I have had transactions traced to a wallet address on a major exchange that has kyc data (name, photo ID etc). The exchange confirmed they could see the transactions identified as fraudulent and they invite involvement from law enforcement. But UK law enforcement does not want engage despite thousands sitting in a wallet you know, and can prove belongs to you
No means of discussing anything. You keep thinking something has been missed. But no, I kept questioning but nothing changed and the scammers are left free to continue their regular scams, taking thousands a day uninterrupted (and I mean thousands a day)

I noticed all thse who reported FRAUD TO THE POLICE OR Fraud Action. My ass. This is the no of people who contacted Fruad "IN" Action. Reviews 1,097 all said don't waste our time! We PAY FOR POLICE PROTECTION (Mafia style) they take give nothing. So when a fraudester stole by identity amd fraudulently signed(nothing like by signature but used my name) I'm mad as hell that to report the crime I get a pretty useless "site" to report to. I want a crime reference no. Not a ROBOT who seems to do more that the police. So as we PAY FOR POLICE I expect to get someone to return the useless CHAT box I've spent valuable time reporting to.

Hopeless agent, their online form is primitive. Went to the police today to report fraud, they stated it can only done via "Action Fraud". We are as a country, going downhill, encouraging fraud by making it impossible to report, when you report, it is not a priority. Please close this useless line and shut the website.

I run a small e-commerce business. I have been a victim of fraud on several occasions. From customers using stolen credit cards, to return fraud (customers falsely claiming they did not receive their goods) and a few other scams.

On three occasions I have spent a tonne of time collecting sufficient evidence that identifies the suspect. I provide photographs, IP addresses, names, addresses, phone numbers, email records.

I have had situations where a customer makes a genuine order with us, using his own credit card, delivered to his own address, and later makes a fraudulent purchase, with a stolen credit card, using the same name, email address and IP address.

I have had situations where a customer claims to have not received their goods (an exclusive set of items only available from us), only to find them posting pictures of them using the items on Instagram the next day.

On each occasion I provide all of this irrefutable evidence to Action Fraud, only to receive an automated email a few hours later, "The assessment process has determined there are insufficient lines of enquiry to warrant such dissemination".

What is insufficient about having the name, photograph, address and IP address of thief?

Complete and utter waste of time and resources.

I am compelled to formally express my dissatisfaction with Action Fraud following my experience of reporting a clear, evidenced case of fraud arising from a transaction on Vinted.

Having been sold counterfeit trainers—supported by written admission from the seller confirming the goods were fake—I submitted a detailed report to Action Fraud, including all relevant evidence. This was not a speculative allegation, but a substantiated case of fraud with unequivocal proof.

Despite this, I have received no acknowledgement, no update, and no indication whatsoever that the matter has been reviewed or progressed. Such complete inaction is both unacceptable and deeply concerning.

Action Fraud operates as the UK’s national reporting centre for fraud and cybercrime, funded by the taxpayer and entrusted with a clear public duty to record, assess, and respond to reported offences. In this instance, that duty appears to have been wholly neglected. The absence of even basic communication demonstrates a failure in process, accountability, and service delivery.

From a legal and regulatory standpoint, this raises serious concerns. Where credible evidence of fraud is submitted and no apparent action is taken, it undermines the integrity of the reporting system and risks allowing criminal activity to continue unchecked. Victims are left without recourse, while offenders face no visible consequence.

It is difficult to avoid the conclusion that this represents yet another example of a taxpayer-funded body failing to fulfil its intended purpose. The lack of responsiveness, transparency, and engagement reflects a system that is not operating in the interests of those it is designed to protect.

As a direct result, I have been left financially disadvantaged and without any confidence that the matter is being investigated. This experience has significantly eroded trust in Action Fraud as a credible authority for handling fraud reports.

Urgent reform is required to ensure accountability, proper case handling, and basic standards of communication. In its current state, the service falls well below what the public is entitled to expect.

Fraud ordered 4 items nd received 1 although its my preoaid order nd delivery boy is so batamej (vishnu yadav)

I am writing this review to warn others about my serious and disappointing experience with CanadianVisa.org

I paid a total of $4,899 USD to this company for immigration-related services. Before payment, their team was highly responsive and made strong promises regarding professional support and visa processing assistance.

However, after receiving the full payment, their behavior completely changed:

- The promised services were not properly delivered
- Communication became extremely slow and inconsistent
- My repeated requests for clarification and updates were ignored
- I formally requested a full refund, but no action has been taken

It has now been over two weeks without any resolution.

Holding such a large amount of money without providing the agreed service or issuing a refund raises serious concerns about their business practices and accountability.

I have all supporting evidence, including payment receipts and email communication records.

Due to the lack of response, I have already initiated:
- A formal fraud report with the Canadian Anti-Fraud Centre
- A bank dispute / chargeback process

I strongly urge others to be extremely cautious before engaging with this company or making any payments.

If my full refund of $4,899 USD is processed promptly, I am willing to update this review accordingly.

Waste of god dam time I reported fraud and as usual the police did nothing what so ever what is the point in having this service and us paying council tax towards the police when the sit on the backside doing nothing what so ever to investigate I may get a job as a police officer easy money sort your service out before I report you to the government

In 2019 I reported to the DWP that an individual had made multiple claims in my name.
In 2020 on my birthday I had to attend an interview under caution with the DWP.
I was happy to attend as I had evidence to prove that I did not make these claims - especially to be stupid enough to do it in my name.
They mentioned that they had CCTV footage of the individual and recorded calls.
This was good news to me and this was hard evidence proving it wasn't me.
How this individual was able to pass security and claim to be me is a mystery - We look nothing alike...
I chased this up every month with the DWP, Met Police and Action fraud.
All parties were so reluctant to help and there was a lack of urgency.
Despite my reporting and notes on the system till this day 2026... 6 years later the DWP have not done anything about this and have continued to take payment from my wages.
This has caused me a lot of stress over the years especially during Covid where I had to claim - nearly a 3rd of the benefits was taken back by the DWP so I had nothing to live on for the month.
I have started a new Job in the new year and recently had a baby. I made my most recent report last year and have not heard anything back since. This individual is still out there living their best life while a victim has to suffer for their actions. The DWP owes me hundreds back from wages taken from me and some sort of compensation for dragging this in for 6 years. Some people would have killed themselves by now.

Useless service. I reported fraud to the police...as expected the police did nothing. Contacted by a nice chap from Action Fraud. He collected lots of information from me, like he was going to help me. Then of course could not do anything. He suggested a report the fraud to my bank as he was sure my scenario was covered by a new law.

Based on this, I went through all the trouble of reliving the issue, collecting all the evidence, filling in forms etc, and ultimately reporting to the Financial Ombudaman, and after all that I'm told that there is nothing they can do.

Long story short, action fraud gave me the wrong advice. I wasted time and relived considerable stress explaining what happened and getting my own bank accounts frozen in the process whilst they figure out whats going on. I wasn't planning on doing anything, as the police and every ombudsman is totally useless. They simply do NOT act, and just want to collect data as other people have said.

Very polite when first contacted them about scam, took all details, but didnt as for proof. Totally suprised when I got a reply within a few hours stating case closed.
It was waste of time.

Auto close complaints with erroneous codes. Ignore VRR. Escalations to City of London police are ignored, this service stands in the way of serious fraud being reported and allow named criminals to get away with defrauding thousands of people. No wonder crooks are so blatant in this country, ActionFraud makes it impossible to report fraud.