Wineinsiders has great customer service. Orders are delivered promptly and are easy to either have delivered at your home or to an alternate location (ie. Walgreens). They offer very good wines from... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my third order. I love their customer service as much as I love their wine, "Abbazia Moscato Rose Dolce". I had a question before ordering my third shipmemt. Eula was very knowledgeable, prof... See more
When my order was delivered to Dollar General and the store was suddenly closed because of a gas leak and due to be closed for several weeks, Wine Insiders' resent my order delivered to an accessible... See more
Company replied
This was my first time calling Wine Insiders about an order. It was a pleasure to speak with an associate immediately after the call was answered. Jonel was able to find my account info right away and... See more
Company replied
Company details
Written by the company
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Contact info
PO Box 15158, 90209, Beverly Hills, United States
- (800) 615-7304
- info@wineinsiders.com
- wineinsiders.com
4.3
Excellent
201 reviews
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NOT ADVERTISED AS EXPECTED
It’s advertised that you can expect your delivery in 2-3 days and all orders placed before 1pm are shipped same day. I placed an order last night and it has not shipped after a full day. I messaged customer service and I’m told 24-48hrs for processing and 3-5 days for delivery. I ordered specifically from them because of what they advertise about their shipping. Customer service is not offering a solution, overnight shipping, refund, discount, etc.. Basically just telling me it is what it is.
18 November 2025
Unprompted review
Reply from Wine Insiders
Hello Taylor,
We are truly sorry for the confusion and frustration regarding our shipping timelines. We absolutely acknowledge how disappointing it is to choose a service based on specific delivery promises only to be told a different timeframe after the fact. We apologize sincerely for the 'it is what it is' experience you had with our team; that is not the level of support we strive for.
Please be reassured that we are committed to making this right. We have already reached out to you directly via email to provide a resolution regarding your shipping costs and to ensure your order is prioritized. We appreciate your patience and the opportunity to turn this around for you.
Cheers,
Wine Insiders Customer Service Team
I'm very happy with my purchase
I'm very happy with my purchase. The order arrived on time and well packaged. The wines we've tried so far are exquisite. Also, I must mention that the discount I received was fantastic.
6 November 2025
Unprompted review
I recently decided to give Wine…
I recently decided to give Wine Insiders a try after receiving one of their promotional offers through my American Express Card. Their website website is indeed attractive and the promise of a 45% discount on my first order was a big draw . However; In the excitement of selecting my wines. I genuinely forgot to apply the discount code at checkout
When I realized my mistake. I reach out to their customer service team, hoping for straightforward fix. Unfortunately, the process became more complicated than expected. Despite clearly showing the original promotion email to the agent I was chatting with, I felt the resolution was needlessly difficult. In the end I was left quite disappointed.
I want to be fair the wines themselves might be great, but the customer service experience didn’t match the initial promise. While I understand that mistakes happen, I would have appreciated a more accommodating approach for a first time customer. As a result I’m not inclined to order again..
Especially when it comes to honoring their own advertised promotions.
16 November 2025
Unprompted review
Reply from Wine Insiders
Hello Oscar,
We are truly sorry that your first experience with Wine Insiders was so frustrating. We absolutely acknowledge how disappointing it is to miss a discount code and then feel that the process to correct it was needlessly difficult; we apologize sincerely that our service didn't match the quality of the promotion you received.
Please be reassured that we want to turn this around for you. We have reached out to you via both email and phone to discuss a resolution and ensure that the 45% discount is honored. We would love the chance to make this right, so please check your messages or feel free to contact us directly at your earliest convenience. We appreciate your support!
Cheers,
Wine Insiders Customer Service Team
Thank you Customer Service
We tried to order wine from the Wine Insider website. We were having problems in doing so. We called Customer Service and they completed and handled the order for us to our complete satisfaction!
4 November 2025
Unprompted review
Great support, web site issues are very off putting
Eulia was extremely helpful and knowledgeable. She made sure that I was able to fulfill as much of my order as was in stock.
30 October 2025
Unprompted review
Reply from Wine Insiders
Hello Maria,
Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that Eula was very helpful!!! That's wonderful feedback, and we'll be sure to share your kind words with her.
If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
Thank GOD for 5 star customer service!!
I sent this wine as a birthday gift to my step-mom. Later that day I get a text message from her informing me that she had moved 2 months ago. I panicked then quicklycalled the Wine insiders customer service number. I did not have the order number but the 5 star customer service guy you d my order and was able to quickly change the shipping address and hewas so friendly and nice. I cannot rate the wine itself since it was a gift sent to a different State but Wine inside customer service is 5 star all the way.
24 October 2025
Unprompted review
Reply from Wine Insiders
Hello Randy,
Thank you so much for the fantastic rating! We are absolutely thrilled to hear about the 5-star customer service you received.
We understand that panicking after realizing the wrong address was on a gift, and we are delighted that our representative was able to quickly find your order without the number, change the shipping address, and was so friendly and nice. Making sure that birthday gift arrives safely is our priority!
If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
Wine Insiders Rep was knowledgeable and…
Wine Insiders Rep was knowledgeable and immediately helpful in changing the wine delivery from my home to a Walgreens (sitting around waiting for FEDEX is quite a bother).
Wines are good and inexpensive - have been a customer for over 10 years!
18 October 2025
Unprompted review
Reply from Wine Insiders
Hello John,
Thank you so much for the rating! We are absolutely thrilled to hear you've been a loyal customer for over 10 years!
We are delighted that our representative was knowledgeable and immediately helpful in changing your delivery to Walgreens. We absolutely acknowledge that sitting around waiting for FedEx is a bother, and we're glad we could make the process easier for you.
We appreciate you confirming that our wines are good and inexpensive!
If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
Ordering was very easy
Ordering was very easy. I called customer service because I misunderstood a text and was quite pleased with the person who took care of my query!
16 October 2025
Unprompted review
Reply from Wine Insiders
Hello Antoinette,
Thank you so much for the fantastic rating! We are thrilled to hear that ordering was very easy.
We are especially pleased that when you called Customer Service, the person who helped you was so great and easily took care of your query! Excellent service is what we aim for.
If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
FedEx delivery - unacceptable
the driver didn't ring the door bell and left the missing delivery tag when I was home the entire day waiting for the delivery
13 October 2025
Unprompted review
Reply from Wine Insiders
Hello there,
Thank you for your feedback. We are sincerely sorry to hear about the frustrating experience with your delivery. We absolutely acknowledge how annoying it is when the driver fails to ring the doorbell and leaves a "missing delivery" tag when you were home waiting the entire day.
We understand this wasted your time and caused unnecessary inconvenience.
We want to ensure your wine gets to you safely and quickly. Please contact us directly at (800) 615-7304 or info@wineinsiders.com so we can personally intervene with the carrier to resolve this issue and coordinate a successful delivery right away.
Cheers,
Wine Insiders Customer Service Team
excellent service as always!
9 October 2025
Unprompted review
Reply from Wine Insiders
Hello there,
Thank you so much for the fantastic rating! We are absolutely thrilled to hear about the excellent service as always! Consistency is what we strive for.
If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
excellent customer service rep!
9 October 2025
Unprompted review
Reply from Wine Insiders
Hello Ralph,
Thank you so much for the rating! We are absolutely thrilled to hear about the excellent customer service rep! That's wonderful feedback, and we'll be sure to celebrate your kind words with the team.
If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
A loyal customer…
I have bought about 75 cases of wine from CH and am continuing with WI. Service continues to be great.
5 October 2025
Unprompted review
Reply from Wine Insiders
Hello Rayvadee,
Thank you so much for your feedback! We are absolutely thrilled to hear about your incredible loyalty, having ordered around 75 cases and continuing with Wine Insiders (WI).
We are delighted that the great service continues to satisfy you. Your long-term business is truly appreciated!
If you'd like to share the reliability and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
Quick resolution to a shipping issue
I had contacted Wine Insiders when I had an issue with FedEx mishandling and damaging our shipment. Spoke with both Cha & Jonel about the matter. Also provided them with additional info from my end. Once FedEx acknowledged the damage on their end, Jonel quickly reached out to me and initiated a replacement order. This wine shipment was a GIFT from my sister-in-law and Jonel responded in order to make our experience a pleasant one. Thank you for all of your assistance.
7 October 2025
Unprompted review
Reply from Wine Insiders
Hello Tom,
We appreciate your feedback! We are absolutely thrilled to hear that you had a pleasant experience, despite the initial issue.
We are delighted that Cha and Jonel were able to resolve the matter quickly and initiate a replacement order after the FedEx mishandling was acknowledged. Making sure your gift arrived safely and ensuring your experience was pleasant is what a great company strives to do. Thank you for recognizing their assistance!
If you'd like to share the reliability and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
Exceptional service
We ordered 14 bottles on a great sale and received them less than 30 hours later! Their service is exceptional. Been ordering for more than 8 years. Always pleased with the selection. Once we didn't care for a bottle and were credited for it, no questioned asked.
8 October 2025
Unprompted review
Reply from Wine Insiders
Hello Lorrie,
Thank you so much for the fantastic rating! We are absolutely thrilled to hear about your exceptional service and your 8 years of loyalty. That means the world to us!
We are delighted that you received your order in less than 30 hours and that when you didn't care for a bottle, we credited you no questions asked. Making sure you're always pleased is our mission!
If you'd like to share the speedy service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
Missing magnum and some of the same problems as RK Experienced
I experienced some of the same website issues as the reviewer RK on the same day. These issues were 1. When I got to the payment page it said that "This store can't accept payments right now." Refreshing the page by going back to the wine selections did not help. It even asked me to submit my email address and age and log in again even though it was logged in. This happened multiple times before the problem stopped. 2. Four time I got to the payment page I was informed that one of my wines was not available with the statement "This product is not available for delivery to your location." Going back to order a replacement only triggered the problem in #1 when I when back to the payment page. Eventually the payment page started to work. However, the other issue was that I was ordering a case with the promotion of a free magnum advertised as a 50-dollar item after ordering 14 bottles. After all, the back and forth and website problems the magnum bottle disappeared from the order list. It was then too late in the day to call them, so I placed the order and called them first thing in the morning when they opened. I was told it was too late to add the magnum and all they could do was to give me a 20-dollar store credit. The right thing to do would have been to send a magnum separately. As with RK, I was told to "empty my cache". Perhaps the best thing is to develop better software, so these things don't happen. Can you imagine a major retailer with these types of software issues? It's no way to keep customers happy.
7 October 2025
Unprompted review
Reply from Wine Insiders
Hello Frank,
Thank you for reaching out. We are truly sorry and deeply concerned to hear that you experienced a string of unacceptable website and service failures (like the payment error, missing promotions, and unhelpful advice). We understand why you are frustrated and feel this is "no way to keep customers happy."
We apologize that the website failure caused you to lose the free magnum promotion. We need to fix this and all related issues immediately.
Please contact us directly at (800) 615-7304 or info@wineinsiders.com so we can personally ensure you receive the promised magnum and guarantee a smooth experience moving forward. We are committed to earning back your full satisfaction.
Cheers,
Wine Insiders Customer Service Team
I attempted to order 3 cases of wine
I attempted to order 3 cases of wine. Initially the PayPal button would simply refresh without placing the order. I called and was told that the 1 case lot I ordered was not available. I saw no notice of this on my computer. She told me to try a different wine, I did with the same results. I logged out and logged back in and that screen stated that "This store can't accept payments right now." I then called and was told that everything was available, maybe I should restart my computer and empty my cache. I eventually logged back in and tried another form of payment. I then got a notice "This product is not available for delivery to your location." and I should "Change delivery address or remove unavailable item." I am frustrated, the site should have notified me about these problems while I was creating the order.
7 October 2025
Unprompted review
Reply from Wine Insiders
Hello there,
Thank you for reaching out and sharing your detailed feedback. We are truly sorry and deeply concerned to hear about the string of technical and communication failures you experienced while trying to place your order. It is unacceptable that our site wasted your time by not filtering wines for your location until the very end. We apologize for the frustration.
We understand that choosing your state upfront should filter out unavailable wines immediately. We need to fix this process and ensure your order is completed smoothly.
Please contact us immediately at (800) 615-7304 or info@wineinsiders.com so we can personally review your account and manually process your order, guaranteeing you only see wines available for immediate delivery to your location. We are committed to earning back your full satisfaction.
Cheers,
Wine Insiders Customer Service Team
Wow, thanks.
Wow, FedEx and my pickup point at Walgreens somehow lost my order, or allowed my delivery to be stolen. Wine Insiders and their helpful phone rep Aldren fixed the problem, easily. Many thanks!
6 October 2025
Unprompted review
Reply from Wine Insiders
Hello Bruce,
Thank you so much for your feedback! We are thrilled to hear you had a great experience with us.
We are sincerely sorry and concerned to hear that your order was lost or stolen after being handed off to FedEx/Walgreens. We absolutely acknowledge how frustrating that experience must have been. However, we are delighted that our helpful phone rep, Aldren, was able to fix the problem easily for you! Many thanks for recognizing his excellent service.
If you'd like to share the reliability and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
Good solution for bad wine
When I called to complain that one of my selections tasted old, I was offered a refund or store credit that were both satisfactory. I chose the store credit option and will apply it to a future purchase.
5 October 2025
Unprompted review
Reply from Wine Insiders
Hello Bob,
Thank you so much for the fantastic rating! We are thrilled to hear you are satisfied with our service.
We sincerely apologize that one of your selections tasted old. However, we are delighted to hear that the resolution offered (refund or store credit) was satisfactory and that you chose the store credit for a future purchase. Making things right quickly is what we aim for!
If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
Quick and easy responses
Quick and easy responses; very polite and professional.
2 October 2025
Unprompted review
Reply from Wine Insiders
Hello Craig,
Thank you so much for the fantastic rating! We are absolutely thrilled to hear that your experience was marked by quick and easy responses and that our team was both polite and professional. That's wonderful feedback!
If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
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