Wineinsiders has great customer service. Orders are delivered promptly and are easy to either have delivered at your home or to an alternate location (ie. Walgreens). They offer very good wines from... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my third order. I love their customer service as much as I love their wine, "Abbazia Moscato Rose Dolce". I had a question before ordering my third shipmemt. Eula was very knowledgeable, prof... See more
When my order was delivered to Dollar General and the store was suddenly closed because of a gas leak and due to be closed for several weeks, Wine Insiders' resent my order delivered to an accessible... See more
Company replied
This was my first time calling Wine Insiders about an order. It was a pleasure to speak with an associate immediately after the call was answered. Jonel was able to find my account info right away and... See more
Company replied
Company details
Written by the company
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Contact info
PO Box 15158, 90209, Beverly Hills, United States
- (800) 615-7304
- info@wineinsiders.com
- wineinsiders.com
4.3
Excellent
201 reviews
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with my order
I had an issue with my order, & the rep I spoke with resolved it quickly.
1 October 2025
Unprompted review
Reply from Wine Insiders
Hello there,
Thank you so much for the fantastic rating! We are thrilled to hear that you had an issue with your order and that the representative you spoke with resolved it quickly. Providing fast, effective support is what we strive for!
If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
Wouldn't warranty spoiled wine
Wine was spoiled full of sediment though all bottles.
29 September 2025
Unprompted review
Reply from Wine Insiders
Hello Anthony,
Thank you for your feedback. I am truly sorry and deeply concerned to hear that your wine was spoiled and contained sediment in all the bottles. We absolutely acknowledge that receiving spoiled wine is unacceptable, and we apologize for this extremely disappointing experience.
We want to make this right immediately. Please contact us directly at (800) 615-7304 or info@wineinsiders so we can personally resolve the issue with the quality of your entire shipment and ensure you get the excellent wine you deserve. We appreciate you bringing this serious matter to our attention.
Cheers,
Wine Insiders Customer Service Team
Wineinsiders has great Wines, Cust Service and Prices
Wineinsiders has great customer service. Orders are delivered promptly and are easy to either have delivered at your home or to an alternate location (ie. Walgreens). They offer very good wines from Italy, France, Australia, Portugal etc.... good information on regions and flavor profiles are always nice to read. Most important the pricing is amazing...especially if you take advantage of their sales (30-45-50% off!)
25 September 2025
Unprompted review
Reply from Wine Insiders
Hello Happy,
Thank you so much for the fantastic 5-star rating! We are absolutely thrilled by your detailed feedback.
We are delighted to hear you appreciate our great customer service, the prompt delivery options (home or alternate location), the variety of wines from around the world, and our amazing pricing, especially the sales! That comprehensive feedback is wonderful to read.
If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
Don't use Wine Insiders
I placed an order and then Wine Insiders upgraded (at my expense) my order to Onward without my permission.
I immediately canceled the order and will no longer have any dealings with them.
23 September 2025
Unprompted review
Reply from Wine Insiders
Hello Joseph,
Thank you for your feedback. We are truly sorry and deeply concerned to hear that the change to your order, resulting in an additional charge, caused you to cancel immediately. It is unacceptable that the website process led you to feel your order was upgraded without your permission.
We apologize for this frustrating experience. We want to assure you the "Onward" option can be easily removed before checkout. We need to personally investigate why this was added and ensure you were not charged.
Please contact us immediately at info@wineinsiders.com or at (800) 615-7304 so we can review your account and fully resolve this matter for you. We appreciate the opportunity to make this right.
Cheers,
Wine Insiders Customer Service Team
Great Customer Service
We have always enjoyed the wine selection from Wine Insiders. Unfortunately one of our selections was out of stock this time, but once Lenard got that information to me, the order went right through.
19 September 2025
Unprompted review
Reply from Wine Insiders
Hello Iris,
Thank you so much for the fantastic rating! We are thrilled to hear you have always enjoyed the wine selection from Wine Insiders.
We sincerely apologize that one of your selections was out of stock this time. However, we are delighted that Lenard was able to get that information to you quickly and get your order processed right away! We'll be sure to share your kind words with him.
If you'd like to share the great wine and service, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
First time calling Wine Insiders
This was my first time calling Wine Insiders about an order. It was a pleasure to speak with an associate immediately after the call was answered. Jonel was able to find my account info right away and explained the details about my upcoming delivery with a Fed Ex tracking number for me to follow. Jonel was pleasant and helpful. Thank you.
18 September 2025
Unprompted review
Reply from Wine Insiders
Hello Charles,
Thank you so much for the fantastic rating! We are thrilled to hear you had such a wonderful first experience calling us.
We are especially delighted that Jonel was able to help you immediately, find your account information right away, and provide the tracking details. We'll be sure to pass along your compliments about how pleasant and helpful she was!
If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
I recently placed an order for 14…
I recently placed an order for 14 bottles of wine, with the 15 TJ in the case to be a free magnum bottle. The order took only 2 days, from ordering to delivery. Outstanding! When I opened the case, I had the 14 bottles I ordered but no free magnum. After making a call to Wine Insiders the concierge explained what possibly happened and rectified the mistake immediately. Another outstanding performance of what a great company truly is. Thanks!
18 September 2025
Unprompted review
Reply from Wine Insiders
Hello Gary,
Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that your order went from click to door in just 2 days—Outstanding!
We sincerely apologize that the free magnum bottle was missing when you first opened the case. However, we are so pleased that our Concierge team rectified the mistake immediately after your call. That dedication is why we love hearing we're a great company!
If you'd like to share the speedy service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
My handicapped situation was handled to…
My handicapped situation was handled to my satisfaction - Good job!
17 September 2025
Unprompted review
Reply from Wine Insiders
Hello Steven,
Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that your situation was handled to your satisfaction. That's wonderful news, and we appreciate you recognizing our team's effort!
If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
First Class Customer Service
Have dealt with WineInsiders for many years with multiple orders. Had an issue today when I received notice I had placed an order I did not recognize. Called and quickly tracked and found to be gift order to me. Case closed. Annel very professional and courteous.
17 September 2025
Unprompted review
Reply from Wine Insiders
Hello Stephen,
Thank you so much for the fantastic 5-star rating! We are thrilled to hear you've been a customer for many years—your loyalty means the world to us.
We sincerely apologize for the initial confusion regarding the unrecognized order notice. We are so glad you called and that our representative, Annel, was able to quickly resolve the issue and confirm it was a gift! We'll be sure to pass along your compliments regarding her professional and courteous service.
If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
The young helped with an ordering glitch issue…
The young helped with an ordering issue and resolved it nicely.
14 September 2025
Unprompted review
Reply from Wine Insiders
Hello Ira,
Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that our team was able to help with your ordering issue and resolved it nicely. Providing quick and pleasant solutions is what we aim for!
If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
Excellent service
Excellent service. Anytime I contact Wine Insiders 800 number I get an almost immediate response from a most friendly and knowledgeable representative. Their help is invaluable in selecting the wines I enjoy most.
12 September 2025
Unprompted review
Reply from Wine Insiders
Hello Robert,
Thank you so much for the fantastic rating! We are absolutely thrilled to hear about the Excellent service you've received.
We are especially proud that when you call our 800 number, you get an immediate response from a friendly and knowledgeable representative. Their help in selecting wines is exactly the invaluable support we aim to provide!
If you'd like to share this great service, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
Great Customer Service
Ordered 21 bottles of wine on Sunday, but only received one tracking #. When the order arrived today Tuesday, only received one box of 6. Called and they answered right away with a live agent, and not an AI Bot, who said there was a second tracking # and it would be delivered tomorrow. He emailed me the tracking # too. Wine is good, and at a good price for drinking at home for dinner and cooking with. Delivery is fast.
9 September 2025
Unprompted review
Reply from Wine Insiders
Hello Christine,
Thank you so much for the rating! We are thrilled to hear the wine is good and that our delivery is fast.
We sincerely apologize for the initial confusion with the split shipment and tracking numbers. We are so glad our live agent was able to answer right away, provide the second tracking number, and resolve that for you quickly! Excellent customer support is what we strive for.
If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
I am a repeat customer, now disappointed.
I am a repeat customer. However today I went onto the website to build my case as usual, BUT, at checkout, I received a message stating that 4 of the wines I usually purchase are now not eligible to be shipped to my location. The website makes no mention of this as I was taking the time to build my case, and only at checkout did I learn that my order can't be processed. This is unacceptable as your site needs to post a message stating which wines are now not being shipped to my state. I would also like to understand the reason why this is happening.
6 September 2025
Unprompted review
Reply from Wine Insiders
Hello there,
Thank you for reaching out. As a repeat customer, we are sincerely sorry and deeply concerned to hear you wasted time building your case only to be blocked at checkout. We absolutely acknowledge that our website failed to filter out ineligible wines for your state. This is unacceptable.
We want to fix this and provide an explanation immediately. Please contact us directly at (800) 615-7304 or info@wineinsiders.com so we can personally correct your account settings and guarantee this never happens again.
We are committed to earning back your full satisfaction.
Cheers,
Wine Insiders Customer Service Team
Tracking Number obtained thru the "800" Number
After an initial I.D. request ( I signed in as a GUEST), I gave Customer Service my Order Number and she came up with the Tracking Info. I needed it( to be home) as a Signature Is Required for the Wine.
3 September 2025
Unprompted review
Reply from Wine Insiders
Hello Joey,
Thank you so much for the fantastic 5-star rating! We are thrilled to hear you had a great experience with our Customer Service team.
We understand how important it is to get that tracking information quickly, especially since a signature is required for wine delivery, and we're glad our team was able to assist you efficiently.
If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
I have had repeated (14 years) success…
I have had repeated (14 years) success with ordering wines I want at very reasonable prices due primarily to the diligent work of your customer service people.
4 September 2025
Unprompted review
Reply from Wine Insiders
Hello Kenneth,
Thank you so much for the rating! We are thrilled to hear about your 14 years of success with us. Your loyalty is truly appreciated!
We especially love hearing praise for the diligent work of our customer service people! At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.
Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Monday-Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.
Warm regards,
Wine Insiders Customer Service Team
I love wine insiders and use it often
I love wine insiders and use it often. I recently had an issue with a promo code that didn’t get the discount. I contacted them via chat and the discount was applied back to my card. Awesome customer support. And the wine is very yummy.
4 September 2025
Unprompted review
Reply from Wine Insiders
Hello Nancy,
Thank you so much for the rating and for your wonderful feedback! We are absolutely thrilled to hear that you love Wine Insiders and find our wine very yummy!
We are especially pleased that our customer support team was able to quickly resolve your promo code issue via chat and get the discount applied back to your card. Awesome customer support is what we strive for, and we appreciate you acknowledging that quick resolution!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.
Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Monday-Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.
Warm regards,
Wine Insiders Customer Service Team
Wine order
I recently ordered several cases of wine through Wine Insiders. There were a few issues with my order. Customer service was great and quickly took care of my issues. Aileen was very professional and patient. Very appreciative of her efforts.
3 September 2025
Unprompted review
Reply from Wine Insiders
Hello Mike,
Thank you for the great rating and for taking the time to send us your positive feedback.
We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.
Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Monday-Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.
Warm Regards,
Wine Insiders Customer Service Team
Wine Insiders is a Great Company to…
Wine Insiders is a Great Company to deal with. Initially I had a problem with the remote location facility but Wine Insiders took care of it very quickly.
27 August 2025
Unprompted review
Reply from Wine Insiders
Hello Gerald,
Thank you for the great rating and for taking the time to share your positive feedback with us.
We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. We would appreciate it if you could tell your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.
Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Monday-Friday 9:00 am to 8:00 pm (EST), and Saturday and Sunday 10:00 am to 7:00 pm (EST), excluding holidays.
Warm regards,
Wine Insiders Customer Service Team
Serious Order Issues
Permanently closed my account!! After 5 days of creating this account mess, Customer service added my phone number and email to other person’s account in a different state and told me they fixed their error they created with the phone order. I have the screenshot they sent if you want it. I’m beyond the point of fed up with the mess they created and no longer trust keeping my account active or ordering from you again.
An order was placed on 9/1/25 that I did not order by the Wine Insider customer service. The other customer had the same name but lives in MI and I live in FL. Spent half day dealing this illegitimate order error and for it to be deleted from my account. This error also caused my default address to be switched to the wrong customer which I fixed. Not happy - going back to WSJ Wine. Also, be careful when ordering if going back to your cart to correct something because they’ll switch the shipping address to Dollar General or Walgreens causing another big mess!
31 August 2025
Unprompted review
Reply from Wine Insiders
Hello CynChap,
We’re so sorry to hear about the order mix-up and the trouble it caused you. That’s certainly not the experience we want for our customers, and we completely understand your frustration. We’d like to take a closer look and make sure everything is corrected on your account.
Please reach out to our Customer Service Team at (800) 615-7304, via live chat, or at info@wineinsiders.com. So we can assist you further.
Warm regards,
Wine Insiders Customer Service Team
Wine Insiders rocks!
Just called customer support with 2 shipping questions. The representative was kind, professional and competent. Both issues were resolved favorably and quickly. Excellent experience. Bonus review - I have been using Wine Insiders for years and love the wines, love the prices, love the service. FIVE STAR!
28 August 2025
Unprompted review
Reply from Wine Insiders
Hello Norman,
Thank you for taking the time to leave us such a thoughtful 5-star review! We’re thrilled to hear that our representative was able to quickly and professionally resolve your shipping questions. It’s also wonderful to know that, as a longtime customer, you continue to love our wines, prices, and service. Your loyalty means so much to us.
At Wine Insiders, we believe that the only thing better than enjoying a great glass of wine is sharing it with friends. We’d love for you to spread the word. Your friends will receive $25 off their first order of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer
.
If you ever need any assistance in the future, please know that our team is always here to help. You can reach us at info@wineinsiders.com
or at (800) 615-7304. We’re available Monday–Friday 9:00am–8:00pm (EST) and Saturday–Sunday 10:00am–7:00pm (EST), excluding holidays.
Warm regards,
Wine Insiders Customer Service Team
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