Splash Wines Reviews 53,422

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and variety of products, often highlighting the curated selections and the ability to discover new wines. Many consumers appreciate the reasonable pricing, noting that the company offers a great balance between quality and affordability. The ordering process is frequently described as easy and convenient, and the delivery service is consistently lauded for its speed and efficiency. However, some people were dissatisfied with the quality of certain wines, finding a few bottles to be below their expectations or even undrinkable. A few other people also felt that the packaging could be sturdier, and there were occasional issues with incorrect deliveries or damaged items during transit.

What people talk about most

Product

People report positive experiences with product, often praising the diverse and unique selection of wines,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the fast and accurate... See more

Price

Users describe positive interactions with price, consistently highlighting the amazing and reasonable... See more

Quality

Reviewers mention positive feedback about quality. Many customers are pleased with the quality of the wines,... See more

Order

Clients share positive opinions on order. Customers appreciate the easy ordering process and fast delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

After a several month lapse in rapid processing -- whose cause I can't know -- Splash is once again delivering on an Amazon-speed scale. I continue to be pleasantly surprised by the quality of the in... See more

Company replied

Rated 5 out of 5 stars

I am totally happy with the selections in your curated cases of wines. I enjoy the wines from Spain and Portugal, as well as those from Italy and South Africa! These wines are reasonably priced and... See more

Company replied

Rated 5 out of 5 stars

During the delivery process out package was broken and delivered in the wrong state. I emailed immediately and someone responded right back and rectified the problem! It was such a great experience! T... See more

Company replied

Rated 5 out of 5 stars

My last wine shipment was not delivered to my home address. UPS stated it was. The agent from SPLASH was very helpful reshipping my 18 bottles. My neighbor delivered my order. It was incorrectly deliv... See more

Company replied


Company details

  1. Wine Store
  2. Food Products Supplier
  3. Wine Club

About Splash Wines

Written by the company

It's not a wine club, it's a revolution.

Splash Wines is a family business, but not our first - our family has been in the wine industry for three generations. We set out to change the wine business when we launched Splash by doing away with the artificial markups that plague the industry. Just great wine, great pricing, and fanatical customer service! Join us today!

About Us
Curated Cases
How does it work?

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

53K reviews

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Rated 5 out of 5 stars

Just a buyer.

Ironically I don’t drink wine but the people I go camping with do and they love your wine. I also give it away for Xmas gifts.

26 March 2026
Rated 5 out of 5 stars

Splash some wine in my direction!

What I like best about Splash is you give me what I ask for. You give it exactly, without question, and without incessant message traffic. After ordering, a few days later, you message to say my wine is being shipped. End of message. And thanks!

26 March 2026
Rated 2 out of 5 stars

How many times do I have to "contact"…

How many times do I have to "contact" you..(now 'Embarrass' you!)..!!! 🫣
I did not receive the wines I ordered.. and you keep 'telling me' I did.. and I'm still getting ads&promos for the very wine I 'ordered' and NOT Received. ..!!!!!!!!!! 🤨

26 March 2026
Splash Wines logo

Reply from Splash Wines

Hello Richard,

We are truly sorry for the ongoing frustration and the feeling that you’ve had to jump through hoops to be heard. We absolutely acknowledge how upsetting it is to be missing an order while being told otherwise, and we apologize for the 'embarrassment' of seeing promotions for those same wines in your inbox while your wine cage remains empty.

Please be reassured that your satisfaction is our priority, and we are committed to solving this discrepancy. Our team has recently reached out to you directly via email to address the status of your order and ensure a resolution is reached. We want to bridge the gap between our records and your experience as quickly as possible. If you haven't seen our message, please check your spam folder or contact us at 844-444-9311 so we can speak with you immediately.

Warm regards,
The Splash Wines Team

Rated 2 out of 5 stars

Still upset that you sent me two…

Still upset that you sent me two bottles of wine in plastic bottles,so now I only order one case of wine a year instead of four.

26 March 2026
Splash Wines logo

Reply from Splash Wines

Hello Tom,

We are truly sorry to hear that you are still upset regarding the plastic (PET) bottles you received in a previous shipment. We absolutely acknowledge how disappointing it is to receive packaging that doesn't meet your expectations, especially when it affects your trust in our brand; we apologize for the frustration that has caused you to scale back your orders with us.

Please be reassured that your feedback is being taken seriously. To ensure this doesn't happen again, we have added a specific note to your customer profile to avoid PET bottles in all your future shipments. We value your loyalty and would love the opportunity to earn back your full confidence. Since we haven't had the chance to assist you yet, please feel free to reach out to us at 844-444-9311 or customerservice@splashwines.com if there is anything else we can do to make this right.

Warm regards,
The Splash Wines Team

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