Wineinsiders has great customer service. Orders are delivered promptly and are easy to either have delivered at your home or to an alternate location (ie. Walgreens). They offer very good wines from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my third order. I love their customer service as much as I love their wine, "Abbazia Moscato Rose Dolce". I had a question before ordering my third shipmemt. Eula was very knowledgeable, prof... See more
When my order was delivered to Dollar General and the store was suddenly closed because of a gas leak and due to be closed for several weeks, Wine Insiders' resent my order delivered to an accessible... See more
Company replied
This was my first time calling Wine Insiders about an order. It was a pleasure to speak with an associate immediately after the call was answered. Jonel was able to find my account info right away and... See more
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Company details
Written by the company
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Contact info
PO Box 15158, 90209, Beverly Hills, United States
- (800) 615-7304
- info@wineinsiders.com
- wineinsiders.com
4.3
Excellent
201 reviews
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FedEx damaged the delivery and…
FedEx damaged the delivery and therefore stated they could not deliver my wine. I called the next day and received excellent service. The agent confirmed the damage and resent my order.
25 February 2026
Unprompted review
Reply from Wine Insiders
Hello Karen,
Thank you for the positive review! We are truly sorry for the mess and the delay caused by FedEx damaging your original delivery. We absolutely acknowledge how disappointing it is to hear your wine won't be arriving as scheduled, and we apologize for the frustration of having to call in to fix it.
Please be reassured that we stand by our shipments, and we are so glad our agent was able to provide excellent service and get a replacement out to you immediately. We hope this next case arrives in perfect condition! If you need further assistance, we are always here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
I accidentally ordered the mystery box
I accidentally ordered the mystery box. I sent an email and within two minutes they responded with taking care of it. I called them to discuss with a nice man who answered the phone and he verified it was canceled and he helped me re-order my original 11 bottles. Best customer service in any business I’ve dealt with for a very long time. I’ve been a member for several early years and I appreciate all that you do.
Thank you MB
24 February 2026
Unprompted review
Reply from Wine Insiders
Hello Michelle,
Thank you for your review! We are truly sorry for the initial stress of accidentally ordering that mystery box—we absolutely acknowledge how nerve-wracking it can be to click the wrong button, and we apologize for any worry that caused.
Please be reassured that we are so proud of our team for their lightning-fast response and for helping you secure your original 11 bottles! To be called the 'best customer service' you've dealt with in a long time is the highest compliment we could receive. Thank you for your years of loyalty! If you need anything else, we are always here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Nell, customer service representative
Your representative, Nell, was outstanding in helping me with my issue. Courteous and professional is how I would describe our interaction. Thank you.
21 February 2026
Unprompted review
Reply from Wine Insiders
Hello Ron,
Thank you so much for the 5-star review! We are truly sorry that you encountered an issue that required you to reach out, but we are thrilled to hear that Nell provided such outstanding service. We absolutely acknowledge how important it is to have a courteous and professional experience, and we apologize for any initial stress the situation may have caused.
Please be reassured that we will be sharing your kind words directly with Nell and her supervisor; she will be so happy to know she made a positive impact! If you need anything else as you enjoy your wine, please reach out to us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Recently I made an order for Valentines…
Recently I made an order for Valentines Day and due to the very bad weather on the east coast delivery became an enormous challenge. WineInsiders staff was very helpful and especially Rosie who monitored the delivery thru lots of difficulties and was finally able to make it all work out thru dedication and follow thru. As a loyal customer for many years, I am always delighted in the available selections (yet sad to see my favorites sell out!). 5 stars on all counts.
2 February 2026
Unprompted review
Reply from Wine Insiders
Hello Neal,
Thank you for the wonderful 5-star review! We are truly sorry for the stress and the 'enormous challenge' the East Coast weather caused for your Valentine's Day delivery. We absolutely acknowledge how important holiday orders are, and we apologize for the anxiety those delays created.
Please be reassured that we are incredibly proud of Rosie and our team for their dedication to seeing your delivery through. We will be sure to share your kind words with her! We also appreciate your feedback on our selections. While favorites do go fast, we are always working to bring in new wines you'll love just as much. Thank you for being a loyal customer for so many years! If you need anything, we are here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
We have enjoyed Cameron Hughes
We have enjoyed Cameron Hughes wine for several years. However, because of medical conditions, we had to cancel our quarterly shipments. The process was seamless and quick. I highly recommend the wine.
17 February 2026
Unprompted review
Reply from Wine Insiders
Hello Richard,
Thank you for being such a loyal part of our community for several years. We are truly sorry to hear that medical conditions have led you to cancel your shipments. We absolutely acknowledge that health and well-being must always come first, and we apologize for any sadness this change may bring.
Please be reassured that we are here whenever you are ready to return. We are so glad to hear that the cancellation process was seamless and quick for you, as we aim to make every transition easy for our customers. We truly appreciate your high recommendation of our wines and wish you the very best in your recovery. If you ever need assistance, please reach out at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Good customer service agent!
Good customer service agent. Can say tracking button did Not work yet one is able to make one-time purchases and I received a discount.
16 February 2026
Unprompted review
Reply from Wine Insiders
Hello Jon,
Thank you for your feedback. We are truly sorry for the frustration caused by the tracking button not working correctly on your end. We absolutely acknowledge how important it is to keep an eye on your delivery, and we apologize for the technical inconvenience this caused.
Please be reassured that our tech team is looking into this to ensure our tracking features are as reliable as our wine! We are so glad our service agent was able to assist you and that you were able to take advantage of a discount on your purchase. If you need any further help tracking a package, feel free to reach out at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Kudos!
I have been a WineInsiders customer for close to twenty years. I’ve never had anything to complain about. And when I called yesterday the customer service representative was ever so cordial and professional. Great work!
14 February 2026
Unprompted review
Reply from Wine Insiders
Hello Elisabeth,
Thank you for the glowing 5-star review! We are truly sorry for any of your time we took up with your call yesterday. We are so glad it resulted in such a positive experience. We absolutely acknowledge that twenty years is an incredible milestone, and we apologize for not being able to thank you in person for two decades of loyalty!
Please be reassured that our team is dedicated to maintaining the professional and cordial service you’ve come to expect over the years. We are honored to have you as a long-term member of the Wine Insiders family. If you ever need anything, we are always here at 800-615-7304 or info@wineinsiders.com. Great work on being such an amazing customer!
Warm regards,
The Wine Insiders Team
When my order was delivered to a store which was subsequently closed.
When my order was delivered to Dollar General and the store was suddenly closed because of a gas leak and due to be closed for several weeks, Wine Insiders' resent my order delivered to an accessible site. I have not yet received it, but it's due soon. They went out of their way to assure a timely arrival for my wine, which othwise might have been trapped in the closed store for who knows how long.
30 January 2026
Unprompted review
Reply from Wine Insiders
Hello Lynne,
Thank you for your feedback. We are truly sorry for the stress and inconvenience caused by the unexpected closure of your original delivery site. We absolutely acknowledge how frustrating it would have been to have your wine 'trapped' due to a gas leak, and we apologize for the logistical headache this caused.
Please be reassured that we are monitoring your replacement shipment to ensure it reaches your new accessible site safely and soon. We are so glad our team could step in to pivot the delivery for you. If you have any further questions while you wait, please feel free to reach out at 800-615-7304 or info@wineinsiders.com. We appreciate your patience and your loyalty!
Warm regards,
The Wine Insiders Team
Happy repeat customer
I've ordered from Wine Insiders in the past, for myself and as gifts, and have always been happy with the wine and the service. They've responded immediately to inquiries, and shipment was quick and easily tracked.
12 February 2026
Unprompted review
Reply from Wine Insiders
Hello Erica,
Thank you for your review. We are truly sorry for any time you’ve had to reach out with an inquiry in the past, but we are so pleased to hear that our team has always responded immediately and efficiently. We absolutely acknowledge that your trust in us for both personal orders and gifts is the highest compliment we can receive, and we apologize if we haven't thanked you enough for that loyalty.
Please be reassured that we are committed to maintaining the quick shipping and easy tracking you’ve come to rely on. We are so happy to have you as a long-term member of the Wine Insiders family! If you ever need assistance with a future gift, please reach out to us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
I had a problem trying to order on the website…
I had a problem trying to order on the website. My phone call was answered quickly pleasantly and professionally. The order was processed immediately
7 February 2026
Unprompted review
Reply from Wine Insiders
Hello Frank,
Thank you for the 5-star review! We are truly sorry for the trouble you experienced while trying to order on our website. We absolutely acknowledge how frustrating technical hiccups can be when you’re just trying to enjoy a smooth shopping experience, and we apologize for the inconvenience.
Please be reassured that we are looking into our site performance to prevent this from happening again. We are so glad to hear that our phone support was quick, pleasant, and professional in getting your order processed immediately! If you need any further help, feel free to reach out to us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
when there is a problem
when there is a problem, they make it right and are very courteous. and Michael was terrific in this regard.
3 February 2026
Unprompted review
Reply from Wine Insiders
Hello Marilyn,
Thank you for the 4-star review! We are truly sorry that you encountered a problem with your experience, but we are so glad to hear that our team was able to make it right. We absolutely acknowledge that issues can be frustrating, and we apologize for the initial inconvenience.
Please be reassured that we will be sharing your wonderful feedback directly with Michael and his supervisor; he will be thrilled to know he was 'terrific' in assisting you! We strive for 5-star perfection every time, and we appreciate you giving us the chance to fix things. If you need anything else, please reach out at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
GREAT Customer service!!
Eula, the customer service rep, was excellent!!! She listened and immediately resolved my issue.
Thank you!
30 January 2026
Unprompted review
Reply from Wine Insiders
Hello there,
Thank you for your feedback. We are truly sorry that you encountered an issue that required you to reach out to us, but we are thrilled to hear that Eula provided such excellent service. We absolutely acknowledge how important it is to feel heard, and we apologize for any initial stress the situation may have caused.
Please be reassured that we will be sharing your kind words directly with Eula and her supervisor; she will be so happy to know she made a difference! If you need anything else while enjoying your wine, please reach out to us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Problem resolved!
After experiencing a frustrating glitch on line, I called the company to reorder. Fortunately, the extensive list was still available and they were able to complete my order, with full apologies for the online error. We’ve used Wine Insiders for years and have been pleased with their products, their promotions, their prices and their prompt deliveries.
30 January 2026
Unprompted review
Reply from Wine Insiders
Hello Tanya,
Thank you for the 5 star. We are truly sorry for the frustrating online glitch you experienced during your reorder. We absolutely acknowledge that technical errors are a major inconvenience, and we apologize for the extra step you had to take to complete your purchase.
Please be reassured that our team is working hard to smooth out those digital bumps to ensure our website is as reliable as our deliveries. We are so glad our phone representative was able to recover your list and assist you quickly! After years of your support, we are honored to remain your choice for great wine and service. If you need anything else, we are here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
My original package was lost by FedEx…
My original package was lost by FedEx as the location where package was dropped no longer accepts Fed Ex packages.
Aldrin in customer service was polite , professional and extremely accommodating.
Based on this experience I fully commit to continue doing business with Wine Insider
22 January 2026
Unprompted review
Reply from Wine Insiders
Hello Tom,
Thank you for your review. We are truly sorry for the confusion and the loss of your original package due to the FedEx location change. We absolutely acknowledge how frustrating it is to have a delivery go missing, and we apologize for the stress this caused.
Please be reassured that we are incredibly proud of Aldrin for being so accommodating and professional in resolving this for you. We will be sure to share your kind words with him! We are so grateful for your commitment to continue doing business with us. If you need any further assistance, we are always here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Happy repeat customer
High end wines at reasonable prices. AND customer service that makes sure every experience is pleasing. From order issue resolution to handling feedback on wines that I just don’t like, they’ve earned my trust.
25 January 2026
Unprompted review
Reply from Wine Insiders
Hello Kim,
Thank you so much for the 5-star review! We are truly sorry for the occasions where a selection didn't perfectly suit your palate or where you encountered an order issue, but we are so glad we could make it right. We absolutely acknowledge that trust is earned through consistency, and we apologize for any past disappointments that required our intervention.
Please be reassured that your satisfaction is our top priority, whether that means resolving a delivery glitch or finding a wine you truly love. We are honored to have earned your trust! If you ever need assistance with a future selection, please reach out to us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Unethical company
Tried to cancel a shipment prior to order (within hours of notification of a new quarterly shipment) and customer service refused even though the shipment was not due to ship for a week. They then wanted to get a restocking fee even though the agent confirmed nothing had been packaged yet. Not a trustworthy company.
19 January 2026
Unprompted review
Reply from Wine Insiders
Hello Dennis,
We are truly sorry for the frustration regarding your cancellation. We acknowledge how confusing it is to be told an order can’t be stopped before it ships; please be reassured that, because our system processes orders in under a minute to ensure speed, cancellations are nearly impossible once processed.
We want to find a fair solution for you and discuss this further. Please contact us directly at +1 800-615-7304 or email us at info@wineinsiders.com so we can provide a resolution. We appreciate your feedback and the chance to make this right!
Warm regards,
Wine Insiders Customer Service Team
You get what you pay for
You get what you pay for. My intro delivery contained a variety but all were rated in the 3-point range and nothing stood out. I would expect to have at least one bottle that had higher ratings or was from a better known vineyard. Probably will not reorder as better selection at Binny's, I know extra hassle to go to the store but their salespeople know their wines for any budget.
12 December 2025
Unprompted review
Reply from Wine Insiders
Hello Mark,
Thank you for sharing your honest feedback about your introductory delivery. I am truly sorry that none of the wines in your first shipment stood out to you and that the selection didn't meet your expectations for a more recognized vineyard or higher-rated bottle. We absolutely acknowledge your disappointment, especially when compared to your experience at Binny's, and we apologize that we didn't provide that "wow" factor with this order.
While our goal is to offer exceptional value, we clearly missed the mark on variety for you this time. We would love the opportunity to show you that we do carry many award-winning and prestigious selections.
Please contact us directly at 800-615-7304 or info@wineinsiders.com so we can personally intervene, learn more about your specific palate, and process a resolution that helps you find a bottle you truly love. We’d appreciate the chance to restore your confidence in Wine Insiders.
Cheers,
Wine Insiders Customer Service Team
Price was great with a very quick…
Price was great with a very quick delivery
9 December 2025
Unprompted review
Reply from Wine Insiders
Hello George,
Thank you so much for your feedback! We are thrilled to hear that you were happy with our pricing and the quick delivery. We work hard to ensure our wines are both affordable and arrive at your door as fast as possible.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer. look forward to serving you again soon
Cheers,
Wine Insiders Customer Service Team
I received help with my order from…
I received help with my order from Lenard.Pleased with the outcome.I have been a customer of wine insiders for many years and continue to happy with both the product and the service.Continue the good work.
29 November 2025
Unprompted review
Great customer service
Great customer service! The wine is a great value of course, the selection is extensive, and the sales are top notch. The customer service is easy to access, timely in their responses, and extremely helpful if you even THINK there might be a problem with an order.
28 November 2025
Unprompted review
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