Best company in London if you want to sell your tech. Great attention from Santino and speedy review and payment (everything done in 1 day!). Highly recommend!
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See what reviewers are saying
I was agonizing about selling my iPad Pro. Initially, I listed it on eBay but reading horror stories for sellers, specifially for high value tech sellers I opted to go to BS Exchange instead. Sure I p... See more
Bought a new MacBook Pro to replace my old air and to my surprise was sent a free wireless mouse and adapter. Delivery was 2 days late but that was probably due to strikes. It would also be nice if th... See more
A few days ago I sold my iPhone 12 Pro Max to BS exchange , the overall experience was great! The process was very smooth and they kept me updated every step of the way. Once they confirmed receipt... See more
Company replied
Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Computer Accessories Store
- Computer and Accessories Store
- Consignment Shop
- Electronics Company
Written by the company
BS Exchange is your trusted partner for selling old or unused tech in the UK. We offer an easy, fast, and secure trade-in process, providing competitive cash offers for phones, laptops, tablets, and more. With free shipping, instant online quotes, and payments processed within hours, we’re committed to delivering exceptional service every step of the way. Our exclusive Member Rates reward loyal customers with even better deals on future trades. Join over 5,000 satisfied customers who have chosen BS Exchange for a hassle-free experience. Got tech to sell? Trust BS Exchange to help you sell smarter and get more. Visit us at webse.co.uk.
Contact info
Fergusson House 124 City Road, EC1V 2NX, London, United Kingdom
- support@webse.co.uk
- webse.co.uk
4.7
Excellent
159 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seamless Experience
The whole process was so smooth and quick. I got a great price for my iPad, sent it off for free, and the payment was in my account the same day it was received. Brilliant service!
6 January 2025
Reply from BS Exchange
Hi Ariana,
Thank you for sharing your experience!
We’re thrilled to hear the process was seamless and that you were happy with the price for your iPad. Fast payments and hassle-free service are what we aim for, so it’s great to know we hit the mark.
We look forward to helping you again in the future!
Remember, you’re now entitled to our Exclusive Member Rates all year!!
Kind regards,
BSE Team
Great communication
Great communication. I was able to get a better proce than any of the local shops in my town!
4 October 2024
Unprompted review
Had a great experience selling my old…
Had a great experience selling my old iPhone 11 Pro & Apple Watch. Process wasn’t long, they paid me what was quoted & the bonus £10 all on the same day. Overall very happy with the service & updates every step of the way. Will use again.
11 October 2024
Unprompted review
10/10 would use them again and I…
10/10 would use them again and I definitely recommend from now on I’m buying all my my electrical devices from them
9 October 2024
Unprompted review
Reply from BS Exchange
Thank you for the fantastic review! We’re so glad to hear you had a 10/10 experience and that you’ll be choosing us for your future electrical purchases. Your recommendation means a lot to us, and we look forward to serving you again soon. Thanks for trusting BS Exchange!
Great communication !!!
A few days ago I sold my iPhone 12 Pro Max to BS exchange , the overall experience was great! The process was very smooth and they kept me updated every step of the way. Once they confirmed receipt of my item I received full and accurate payment from BS exchange. Would definitely be using this company again to sell my old items as they have better prices than other companies.
10 October 2024
Unprompted review
Reply from BS Exchange
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a smooth and positive experience selling your iPhone 12 Pro Max with us. Keeping our customers updated and ensuring they receive fair and accurate payments is a top priority for us, so it’s great to hear we met your expectations. We look forward to helping you sell more of your old items in the future. Thanks again for choosing BS Exchange and for your kind words!
Extremely Disappointed - No Response, No Payment, No Contact
I am writing this review to express my extreme dissatisfaction with BS Exchange. I recently sent my Apple Watch Ultra 2 to them (Order BSE1447-S) for sale, with Royal Mail confirming its delivery to their facility. Despite my efforts to contact them via email, I have received no response whatsoever.
Their lack of communication is frustrating and unacceptable. There is no contact number available to reach them, which only adds to the distress. I have sent multiple follow-up emails, including a request to return my watch if they are not willing to process the payment, but I have been met with complete silence.
I urge anyone considering using BS Exchange to think twice before doing so. Based on my experience, their service is unreliable and untrustworthy.
If BS Exchange is reading this, please return my Apple Watch Ultra 2 immediately or process the payment as agreed. This level of service is unacceptable, and I hope this review prompts you to take action.
Vishal
5 July 2024
Unprompted review
Reply from BS Exchange
Dear Vishal,
Thank you for your feedback and for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you experienced with BS Exchange. Your concerns are completely valid, and we deeply regret the lack of communication and the distress it caused.
During my recent holiday, my trusted ex-partner, who was overseeing operations in my absence, faced an unforeseen family emergency, which unfortunately led to a temporary halt in our business operations. I understand that this does not excuse the lapse in communication, but I wanted to provide some context to the situation.
I am pleased to inform you that your issue has now been resolved, and we have processed your payment along with an additional £20 as a gesture of goodwill for the inconvenience caused.
We are committed to improving our processes to ensure that such incidents do not occur in the future. Effective immediately, we are implementing additional measures to enhance our communication and ensure that there is always a reliable point of contact for our customers.
We appreciate your patience and understanding during this exceptional circumstance. If you have any further concerns or need additional assistance, please do not hesitate to contact me directly.
Thank you for giving us the opportunity to address this matter. We value your business and hope to restore your faith in BS Exchange.
Best regards,
Santino
Owner, BS Exchange
Awful, avoid avoid avoid
Update: as you can see in their response, this company seem to want to personally abuse me due to my review. I think that says all and suggest that behaviour such as this from a company is hugely concerning.
So, after proving that my item met their grading standards when it was sent and not their 'average' standards, and sending a polite and respectful email detailing my position, as well asking for photos of the damage, I get an email saying they are sending my device back and take no responsibility for the condition they are in. This is a scam. They have put someone else's mobile number on Google, there is no way of contacting. Do not use this company. They then tried to report this review for being illegal and have accused me of not telling the truth. I sent all communication to Trustpilot who verified this review. Need I say more!Awaiting the return of my items.
After sending my almost new hardly used Airpod Max headphones, in perfect condition and in protective casing. I had to chase days after delivery for them to process the order. Finally got an email at 14.27 saying process complete and I'd get my money in 3 days as my item had passed checks. Then almost 5 hours later I get another email saying they are reducing the amount as my item had cosmetic damage. It had no damage when sent and they'd already confirmed. Id picked the Good grade as, peelr their grading criteria, they were opened. In the second email they told me id picked Pristine, which i didnt. They also said id sent them earbuds.... nope these are Max's. Absolute shambles.Sent them a screenshot, looks like a scamming company that drops the price once they have your items. A joke so far!!
18 March 2024
Unprompted review
Reply from BS Exchange
Hi Katherine,
It’s a shame you have not had a good experience & it seems from your profile you have a reoccurring theme of leaving these sort of reviews for companies & would urge other potential customers to be wary of this FALSE review.
I would like to stress the disappointment in your inability to share the truth. That being, you was sent photo evidence of your headphones as well as given a just reasoning as to why they did not meet the ‘good’ criteria. At which point it was your decision to continue or have your items sent back free of charge. We do not engage in negotiations regarding the grading & it seems this is the main reason for your upset.
I would like to stress for you to read over our grading criteria terms to fully align your expectations as it appears you have misunderstood the terms. https://www.webse.co.uk/pages/grading
Please be advised that we are under no obligation to purchase your items from you should they not be deemed ‘good enough’ to meet the stated grade.
We do not have an inbound contact number & we would also advise that this is not a legal requirement as we have many alternative means of communication with customers similar to many other brands.
Please do not hesitate to contact us should you require anything further - support@webse.co.uk
Absolutely love this website!
11 March 2023
Unprompted review
Fast shipping and good sellers and…
Fast shipping and good sellers and products.
22 February 2023
Unprompted review
Great experiance
Great experiance, got the phone I wanted for a great price. Will be back in the future.
21 February 2023
Unprompted review
Great buying experience.
11 February 2023
Unprompted review
Went above and beyond
Went above and beyond. Wish I could give more than 5 stars!
10 February 2023
Unprompted review
Great moderation
Great moderation, clear listings, and a wide range of sellers.
8 February 2023
Unprompted review
The best online marketplace for new and…
The best online marketplace for new and used devices.
2 February 2023
Unprompted review
Enjoy buying and selling phones on the…
Enjoy buying and selling phones on the site. Very easy, hassle free.
24 January 2023
Unprompted review
Good place to order good products,
17 January 2023
Unprompted review
Love this site for purchasing phones
Love this site for purchasing phones! They always do a good job with helping with any issues that arise.
16 November 2022
Unprompted review
Not much to say
Not much to say, great service by a great company. BS Exchange never let me down
7 December 2022
Unprompted review
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