BS Exchange Reviews 159

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Best company in London if you want to sell your tech. Great attention from Santino and speedy review and payment (everything done in 1 day!). Highly recommend!

Rated 5 out of 5 stars

I was agonizing about selling my iPad Pro. Initially, I listed it on eBay but reading horror stories for sellers, specifially for high value tech sellers I opted to go to BS Exchange instead. Sure I p... See more

Rated 4 out of 5 stars

Bought a new MacBook Pro to replace my old air and to my surprise was sent a free wireless mouse and adapter. Delivery was 2 days late but that was probably due to strikes. It would also be nice if th... See more

Rated 5 out of 5 stars

A few days ago I sold my iPhone 12 Pro Max to BS exchange , the overall experience was great! The process was very smooth and they kept me updated every step of the way. Once they confirmed receipt... See more

Company replied

Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Computer Accessories Store
  4. Computer and Accessories Store
  5. Consignment Shop
  6. Electronics Company

Written by the company

BS Exchange is your trusted partner for selling old or unused tech in the UK. We offer an easy, fast, and secure trade-in process, providing competitive cash offers for phones, laptops, tablets, and more. With free shipping, instant online quotes, and payments processed within hours, we’re committed to delivering exceptional service every step of the way. Our exclusive Member Rates reward loyal customers with even better deals on future trades. Join over 5,000 satisfied customers who have chosen BS Exchange for a hassle-free experience. Got tech to sell? Trust BS Exchange to help you sell smarter and get more. Visit us at webse.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

159 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Hassle-free. Worry-free.

I was agonizing about selling my iPad Pro. Initially, I listed it on eBay but reading horror stories for sellers, specifially for high value tech sellers I opted to go to BS Exchange instead. Sure I probably would've gotten £200-300 in eBay but it's just too risky imo. As an advice, keep all of 'em original boxes and stuff as you can get infinitely more out of reselling in the future.

26 March 2026
Rated 5 out of 5 stars

Fantastic experience

Provided shipping label. The estimate of the Samsung S22 Ultra was spot on. I liked the bank transfer too.

23 February 2026
BS Exchange logo

Reply from BS Exchange

Hi Nagaraju,

Thank you for your great review, we really appreciate it!

We’re glad everything went smoothly, from the prepaid shipping label to the valuation on your Samsung S22 Ultra being spot on. Happy to hear the bank transfer worked well for you too.

We look forward to helping you again in the future!

Thanks again for choosing BS Exchange 😊

Rated 5 out of 5 stars

Very happy with the service quick…

Very happy with the service quick payment will definitely use this service again thank you for your help

7 February 2026
BS Exchange logo

Reply from BS Exchange

Hi John,

Thank you for your kind words, we really appreciate you taking the time to leave a review!

We’re glad to hear you were happy with the service and quick payment, that’s exactly what we aim for every time. It means a lot to know you’d use us again.

If you’ve got any more devices to trade in, we’ll be here ready to help.

Thanks again for choosing BS Exchange!

Rated 5 out of 5 stars

The best tech exchange

Used BS Exchange a couple of times now, they pay the best prices, and pay very promptly, the WhatsApp line is great too if there’s an item not on there website, that you wish to trade in. Will be using again!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

My second time of using this company to…

My second time of using this company to sell on my used tech, and once again it was a very positive experience. The process is straightforward, the website provides guidance on how to rate your tech and what to expect. I’ve been very happy with the values they set and speed of payment, which by the way exceeded most of the competition. I’ll be happy to use them again.

24 October 2025
Rated 5 out of 5 stars

Great service as always

Great service as always. Returned to sell my iPhone 15 Pro Max before I upgraded to the new iPhone 17 and it was quick and smooth like always. Really good price and Matt was very helpful with my queries. Great company

5 October 2025
Rated 3 out of 5 stars

I like the swift communication from bs…

I like the swift communication from bs exchange. The only downside was there was a technical error in regards to the pricing i received on the website prior to sending the product..they recieved then due to the error approx 40% was taken off the original quote

18 June 2025
BS Exchange logo

Reply from BS Exchange

Hi Gideon,

Thank you for your feedback and for highlighting the positive experience you had with our communication. We’re sorry about the pricing issue you experienced. The original quote of £150 was unfortunately affected by a technical error on our site, which we fully understand was frustrating. Once we reviewed everything, we processed a payment of £94 for the device and issued a £10 bonus to be used on your next trade-in as a goodwill gesture.

We always strive to ensure our pricing is accurate and transparent, so we’re currently reviewing what went wrong in this case. If you haven’t already, please feel free to reach out to our support team so we can take another look and see if there’s anything further we can do to resolve it fairly.

Your feedback helps us improve and we genuinely appreciate you taking the time to share it.

Best regards,
The BS Exchange Team

Rated 1 out of 5 stars

Super shady

Super shady. I wanted to sell my ps portal which is basically brand new. on the website it was quoted as being £150. When they received the item got an email to say the pricing online was incorrect and shouldn't have been listed for £150 but for £70. Very shady behaviour. No thanks, will sell it elsewhere.

18 June 2025
Unprompted review
BS Exchange logo

Reply from BS Exchange

Hi Violet,

Thank you for your feedback, and we’re sorry to hear about your experience.

We always aim to provide fair and accurate quotes, but occasionally a pricing error may occur due to incorrect or outdated market data. In your case, the PlayStation Portal was mistakenly listed higher than our current buy-in rate, and we corrected it as soon as your item was reviewed. We completely understand your frustration and appreciate you bringing this to our attention.

Please rest assured, we never proceed without customer approval. Your item was securely held, and to make up for the inconvenience we offered an additional £10 on top of the revised price, a further £10 credit towards your next trade-in, and even offered to beat any genuine trade-in value available online – including the highest listed at the time.

We always strive to be transparent and competitive, and returning your item free of charge was also offered, as is our standard process whenever an offer is not accepted.

We’re continuously improving our systems to avoid situations like this in future. If you’d like to discuss it further or if there’s anything else we can do, please contact our support team at support@webse.co.uk or via WhatsApp.

Kind regards,
Support Team
BS Exchange

Rated 5 out of 5 stars

Second order with BS Exchange

Second order with BS Exchange. Sold my iPad mini this time and as it was my second order this year I got £232.05 instead of £216 so very pleased. Was a very quick transaction this time, literally 30 mins and always clear communication. My go-to for selling at the moment.

4 June 2025
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Reply from BS Exchange

Hi J,

Thank you for coming back and leaving another great review!

We’re so pleased you were able to benefit from our exclusive Member Rates and that everything went quickly and smoothly for your second trade-in. It’s always great to hear when customers make us their go-to – we truly appreciate your continued trust and support.

Looking forward to helping you again whenever you’re ready!

Best regards,
Support Team

Rated 5 out of 5 stars

Outstanding

My experience with this company can be summed up in one word: “outstanding.” Santino is an exceptional communicator who delivers swift service and impressive results. I confidently recommend this company to anyone looking to recycle their digital gadgets.

21 February 2025
BS Exchange logo

Reply from BS Exchange

Hi Monika,

Thank you for your kind review!

We’re thrilled to hear that you found the process outstanding. Making things simple & clear throughout for our customers is our top priority, and we’re glad the customer service made your experience seamless.

We look forward to serving you again in the future!

Remember you’re now entitled to Exclusive Member Rates on all future sales this year!!

Kind Regards,
BSE Team

Rated 5 out of 5 stars

Reliable and Simple

I was a bit unsure about selling my phone online, but BS Exchange made it so easy. The free shipping label and clear instructions were a big help, and I had my money the next day.

5 January 2025
BS Exchange logo

Reply from BS Exchange

Hi Scott,

Thank you for your kind review!

We’re thrilled to hear that you found the process easy and reliable. Making things simple for our customers is our top priority, and we’re glad the free shipping label and quick payment made your experience seamless.

We look forward to serving you again in the future!

Remember you’re now entitled to Exclusive Member Rates on all future sales this year!!

Kind Regards,
BSE Team

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