Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick response & addressed issue Really impressed with this company. We ordered replacement aero bar pads & the adhesive was faulty! They immediately sent a replacement which is so far holding up fi... See more
Company replied
I do not normally leave reviews but I was so impressed with the service Edward carried out on my bike I thought it was only right that I took the time to leave this review. Thank you again Edward fo... See more
Company replied
Had an Atom first generation and it developed an issue with the resistance suddenly getting too hard. Paid for the service at home and Ed came out today and took the bike to pieces, fitted new connec... See more
Company replied
Company details
- Indoor Cycling
- Bicycle Club
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Road Cycling
- Sporting Goods Store
About Wattbike
Written by the company
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Contact info
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, United Kingdom
- info@wattbike.com
- wattbike.com
4.5
Excellent
3K reviews
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Thanks so much for the service
Thanks so much for the service! The bike looks and makes less noise than before.
21 April 2026
Unprompted review
Reply from Wattbike
Hi S Wong,
We're happy to hear that our service improved your bike's performance and reduced noise! Thanks so much for your positive feedback and appreciation.
Happy Cycling!
Team Wattbike
Wattbike were brilliant eventually…they…
Wattbike were brilliant eventually…they did need the bike returned to gain an understanding of the fault and helping solve it. The diagnostic element can be improved given the electronic nature, this would enable better turnaround and fixing/replacing at home.
19 March 2026
Reply from Wattbike
Hi Rob,
We're glad you enjoyed your Wattbike experience! We appreciate your feedback regarding the diagnostic process and understand your suggestion for improvement. We'll use this to enhance our service. Thanks for your review.
Happy Cycling!
Team Wattbike
Great Service Team
Had some issues with bike service but the team were fantastic in persevering with me / issues and getting it sorted in the end. Thanks Louise !!!
21 April 2026
Unprompted review
Reply from Wattbike
Hi Andrew,
We're glad the team resolved the bike service issues for you. We appreciate your patience and are grateful for your positive feedback. Thank you!
Happy Cycling!
Team Wattbike
Great outcome
Took a while to arrange it, think they for got me, but the service was great, went above and beyond what they were supposed to do.
19 March 2026
Reply from Wattbike
Hi Ian,
We appreciate your feedback and are glad the service met your expectations. We're sorry for the initial delay in arranging it. Thank you for your patience.
Happy Cycling!
Team Wattbike
Punctual, Polite, Efficient
Edward was punctual, polite, efficient with the service and communicated well. 👍
The WattBike definitely sounds better with the new chain though real test will come with a Zwift League Race tomorrow evening…..!
20 April 2026
Unprompted review
Reply from Wattbike
Hi Jason,
We're happy to hear that the service was efficient and well-communicated. Thank you for your positive feedback! We hope the new chain enhances your Zwift League Race experience.
Happy Cycling!
Team Wattbike
Great bike
Great bike, love it, took a good though rides to get used to it. I only ride indoors these days, I had my old rusty exercise bike for many years it was noisy and did not give me the full riding experience that the watt bike offers. My wife wasn’t to happy but ha ho I love it.
23 March 2026
Reply from Wattbike
Hi Perry,
We're happy to hear that you are enjoying the bike and the enhanced riding experience it offers! It's great you're finding it a worthwhile upgrade from your previous equipment. Thanks for sharing your experience with us.
Happy Cycling!
Team Wattbike
Awesome, thank you.
From ordering to delivery everything was very professional, well informed about delivery times and tracking was perfect. My bike was extremely well packed and the instructions for assembly were spot on. My only gripe is there were coin batteries included but I couldn't find anything in the instructions about them and had to Google what they were for, apart from that im very happy with my buying experience and my new Watt bike Proton.
23 March 2026
Reply from Wattbike
Hi James,
We're glad you're happy with your Wattbike Proton and the overall buying experience. We appreciate your feedback regarding the coin batteries, these were just a spare set for your shifters. Thanks for your review!
Happy Cycling!
Team Wattbike
Service for Next Gen Atom
Smooth booking process on the website to book a service for Next Gen Atom, and paid the same price as in 2023. Had to wait a couple of months for a slot, but not a major issue. Good comms from the mechanic beforehand and on the day, and the bike is running really smoothly post-service.
20 April 2026
Unprompted review
Reply from Wattbike
Hi Rich,
We're happy the booking process was smooth and that your bike is running well after the service. We appreciate your patience regarding the scheduling. It's great to hear the communication was helpful. Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
Cannot fault the service and courtesy
18 March 2026
Reply from Wattbike
Hi Nigel,
We appreciate your kind words regarding our service and courtesy; we are so glad you were pleased!
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Lee,
Thank you so much for your positive review!
Happy Cycling,
Team Wattbike
5 star service
Edward was fantastic, he texted me the evening before the service with an ETA, updated me on the day keeping me informed. Once he arrived he was politely, friendly, asked me questions about my bike as well as explaining the service process.
He is absolutely 5 stars and a brand ambassador for Wattbike. 🥇
17 April 2026
Unprompted review
Reply from Wattbike
Hi,
We're happy to hear that the service experience was fantastic. We appreciate your positive feedback regarding the communication and the technician's professionalism and friendliness. Thank you!
Happy Cycling!
Team Wattbike
Great bike
Whilst I have had a couple of issues with the bike the team at Wattbike have persevered with me and I now have a bike that works great again. The Proton is a really lovely bit of kit and I would thoroughly recommend the product to anyone..
17 April 2026
Unprompted review
Dreadful service
I paid for a service which cost £299 because I live in North Wales. Communication was non-existent regarding a date for the service. When I contacted you to find out what was happening I had an extremely terse email in response. The guy eventually came and left my bike with all the setting altered & he made no attempt to put them back to suit my age and weight & the original fault was not fixed.
18 March 2026
Top service from Edward today sorting…
Top service from Edward today sorting out my workhorse of a Wattbike, it’s like new again.
16 April 2026
Unprompted review
Reply from Wattbike
Hi Chris ,
We're happy to hear that the service revitalized your Wattbike! It is great to know you feel it's like new again. Thanks for your positive feedback.
Happy Cycling!
Team Wattbike
Prompt efficient service to my…
Prompt efficient service to my Wattbike. The clamp that had failed was replaced and all is like new.
19 March 2026
Reply from Wattbike
Hi Jeff,
We're happy to hear that the Wattbike clamp replacement went smoothly! We appreciate your positive feedback regarding our prompt and efficient service.
Happy Cycling!
Team Wattbike
Efficient service
Just had a very efficient service on my Atom2 c/o Edward. Like new now
16 April 2026
Unprompted review
Reply from Wattbike
Hi Nick,
We're happy to hear that you received efficient service, and your Atom is like new. Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
Service was completed efficiently and…
Service was completed efficiently and effectively
18 March 2026
Reply from Wattbike
Hi Mike,
We're happy to hear that our service was efficient and effective for you. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Excellent service. Highly recommend.
Had my wattbike serviced by a very polite, knowledgeable young man. Fast, efficient, thorough. Great customer service by email before the visit. Definitely recommend.
13 March 2026
Reply from Wattbike
Hi Gill,
We're happy to hear that you had a positive experience with our service. We appreciate your kind words regarding the technician's expertise and efficiency. Thank you for recommending us!
Happy Cycling!
Team Wattbike
Too long to diagnose but super service
Took weeks for support to diagnose and suggest an engineer but the service itself was a dream. Bruce did a fantastic job and, like my FTP, the Atom is now back to its former self!
13 March 2026
Reply from Wattbike
Hi Mr A,
We're happy to hear that the service met your expectations! We appreciate your patience during the diagnosis and are so glad the engineer was able to restore your Atom. Thanks for the feedback.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Adam,
We are happy to hear that you found our service attentive and professional. Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
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