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Verve Mastercard® Reviews 

9,808
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 1,388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and knowledgeable, often going above and beyond to assist. Many highlight the outstanding customer service, noting quick response times and a patient, understanding approach to resolving concerns. People appreciate the overall efficient service, which makes interactions pleasant and straightforward. However, some people mentioned difficulties with the payment process, citing unexpected fees for phone payments and challenges with online systems. A few other people also felt that customer service sometimes fell short, with reports of disconnections or issues not being fully resolved after multiple attempts.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently describing representatives as... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Payment

Customers consistently note ambiguous experiences with payment, with some expressing frustration over... See more

Response time

People report positive experiences with response times, with many customers noting that representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clear and concise info, helped me make my payment while making sure to explain everything, even down to the same day transaction fee. Extremely proficient and fast customer server. Extremely nice staf... See more

Rated 5 out of 5 stars

I spoke to a customer service yesterday to advise that I never received the initial card....but when I called the 844 number...they activated the card...so I called Customer service to find out if th... See more

Rated 5 out of 5 stars

my concerns about my payment due date was handled professional, courteous, patient by the CSR /no call on hold in giving me information I needed to know. Thank you!

Rated 5 out of 5 stars

Christine from Customer Service was professional, personable, friendly and caring. She helped me change my password for future logins and make a payment over the phone. She is a great asset to your co... See more

Company details

  1. Non-Bank Financial Service

About Verve Mastercard®

Information provided by various external sources

COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.

A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Verve Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(9,808)

1,366 reviews in the last 12 months

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Rated 2 out of 5 stars

when l paid off my card in full

when l paid off my card in full, with a $700 total credit limit, l expected to have some available credit almost immediately.
lnstead l was told my payment would not be processed for at leaat a week, and possibly longer.
l am unhappy about this since l had no ldea!

28 June 2026
Rated 5 out of 5 stars

Kindness

Called because I hadn’t received my CC, I thought it was lost in the mail. Customer service was impeccable and he was so kind. Exactly what I needed, thank you!

24 June 2026
Rated 1 out of 5 stars

I was not pleased with the response I…

I was not pleased with the response I received when inquiring about having my available funds updated with proof that it's cleared my bank. I have no problem with my other credit card providers doing this... This is disappointing, especially when I'm traveling and need these funds available. You all need to rethink this policy.

23 June 2026
Rated 5 out of 5 stars

I spoke to a customer service yesterday…

I spoke to a customer service yesterday to advise that I never received the initial card....but when I called the 844 number...they activated the card...so I called Customer service to find out if they would freeze the account until I checked further. The Rep was so nice...advised that they could freeze the card until I contact them again.

22 June 2026

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