Like evryone else same reason i dont recommend this scamers. When u win u will get tired of waiting the withdrawl to get approved witch may take 2-6 weeks but as many people are reporting this casino... See more
Vegas Hero
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See what reviewers are saying
This site is unbelievable literally!!! In fewer words, don't even think about playing on this site because they have no problem with your deposits but you will never get your winnings!!!! Never. One e... See more
I'm surprised this company even reach a 1.5 score to be honest! I'd give 0 if I could. Do yourself a favour and stay away as you will have to fight tooth & nail to get any withdrawal from this compa... See more
ABSOLUTELY HORRIBLE EXPERIENCE. Please whatever your thinking do not deposit into VegasHero. Consider that money gone. Withdrawal times are absurdly long and it gets really frustrating getting into th... See more
Company details
Written by the company
Vegas Hero stands as a pillar of hope for both seasoned and new players alike.
Contact info
Watar Street, XBX 1301, Ta' Xbiex, Malta
- vegashero.com
Great games and fast payouts.
31 August 2022
Unprompted review
Reply from Vegas Hero
Hi David,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Vegas Hero Team
Very nice site fun games
3 July 2022
Unprompted review
Reply from Vegas Hero
Hi Len Belland,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Vegas Hero Team
ABSOLUTELY SHOCKING
ABSOLUTELY SHOCKING. My names Emma I thought I’d join I deposited 10 for welcome bonus no one win on deposit or bonus AVOID AVOID AVOID
25 June 2022
Unprompted review
Reply from Vegas Hero
Hi shannon kelly,
Thank you for taking the time to review us.
We are sorry to hear that you have not been lucky while playing at our casino. Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay-out ratio, and every slot is different in the behavior of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.
Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our support team is available 24/7 and we will be more than happy to assist you.
Regards,
Vegas Hero Team
Well you responded to my question and…
Well you responded to my question and rewarded me and thats a bonus and trusted response
8 May 2022
Unprompted review
Reply from Vegas Hero
Hi Philip,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Vegas Hero Team
I really appreciate The customer…
I really appreciate The customer satisfaction team! Stellar job in reaching out! Really made you stand out as a casino! I’ll be back for more!!
4 May 2022
Unprompted review
Reply from Vegas Hero
Hi Erynn Meilleur,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Vegas Hero Team
After 2 months still no payout
On February 24th, i won $2,600 CAD on the VegasHero Casino site. I received an email from Dean, the account manager, offering promotional money to increase my earnings that I have refused.
On March 2nd, after several requests of documentation, I have received an email stating that my case was approved.
All together, in about 2 months we have exchanged no less than 60 emails and despite my repeated requests, I still have not been paid.
Several email came from the Account Manager, asking me for proofs of revenue, bank statements from the last 3 months, statements from credit cards, if I had inherited any money, etc. After answering all their questions, and depositing documents on their server or forwarding them by mail, I still have received no foreseen date of payment.
They say they care about the players and want to ensure they can afford to play on their site. If it is the case, why don’t they do their credit check before we play, not after spending lots and winning some money. Is this just to avoid pay outs?
April 22 - I have uploaded again.. for the 3rd time the documents that i had uploaded in March as well as i had forwarded them by email.
After uploading them on March 30 we received an email on the 31 saying: We are pleased to inform you that your documents have been approved at Vegas Hero.Thank you once again for your cooperation!
And on April 4th an other email asking for the same documentation...
19 April 2022
Unprompted review
Reply from Vegas Hero
Hi Daniel,
We are sorry to hear you are experiencing issues with our Casino.
Kindly note that on the 29th of March 2022, we ahd sent you an e-mail requesting documentation.
At your convenience kindly forward these documents so we can pass them along to the team hadnling your case accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Vegash Hero Team
I wish I had read the reviews before…
I wish I had read the reviews before joining!
This site is nothing but hassle. One week on I’m still waiting for my withdrawal. I’ve sent all documents that have been asked. It’s states in my account these have been verified. But my account is still blocked! My withdrawal is still pending. I’ve sent emails everyday and spoke to live chat everyday they are no help what so ever! Shocking customer service. DO NOT join this casino and DO NOT GIVE THEM YOUR MONEY! I am now looking into contacting the gambling Commission. I have copied all these reviews and will send them to them. Something has to be done about this casino.
UPDATE
Money was paid in to my account. But my account has been closed! I still have £80 in my balance so now have to chase this!
ANOTHER UPDATE
I emailed asking when the balance on my account would be paid to me as they have shut my account down! I had a email back confirming there was £80 in my balance but because my account had been closed I couldn’t make the withdrawal so this would have to go to the department that deal with this! 2 weeks after sending another email no reply! Honestly how are they getting away with this?! DO NOT SPEND YOUR MONEY ON THIS SITE… all documents sent and verified, a phone call asking the most useless questions! When they have to pay you they close your account down! Don’t get me wrong I would have closed the account anyway once I had been paid and my balance had been withdrawn. So the chasing continues….
13 April 2022
Unprompted review
Reply from Vegas Hero
Hi Lewis wilson,
Kindly note we had tried to contact you multiple times via Telephone for added security measures however we were not able to reach you. We kindly request you to contact us and provide a convenient time & number for when we can contact you so we can resolve your case as swiftly as possible. Kindly forward these details via e-mail accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Vegas Hero Team
Update - 18/04/2022
Hi Lewis wilson,
Kindly note that your withdrawal was processed on the 14th of April 2022. Kindly note that it can take up to 5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us.
Regards,
Vegas Hero Team
Pending withdrawal
Been waiting since the 4th April for my withdrawal i have sent my documents to verify my account but nothing so far. Given 3 stars as this is the only problem i have had
13 April 2022
Unprompted review
Reply from Vegas Hero
Hi Jason cox,
Kindly note we sent you an e-mail yesterday to provide Documentation. At your convenience kindly forward the missing documentation which was requested so we can forward them to the team handling your case accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Vegas Hero Team
Update - 18/04/2022,
Hi Jason cox,
Kindly note that your Withdrawal was processed on the 15th of April 2022, Kindly note that it can take up to 5 working days in order for the balance to reflect into your account accordingly.
Should you require further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Vegas Hero Team
I have been waiting for my £700…
I have been waiting for my £700 withdrawal since 7th March , I have in the past had no issue with withdrawing , but now after reading some reviews on here I'm thinking the worst. Ive had no reply to any emails, looking forward to update
22 March 2022
Unprompted review
Reply from Vegas Hero
Hi Betty Mac,
Kindly note that your account is pending Verification. We kindly request that you upload/forward Documents that are needed so we can verify your account as well as process your Withdrawal accordingly.
Regards,
Vegas Hero Team
Google Global genisis casino £3million fine
This is now day 25+ busy going through chemotherapy (casino fully aware)
They self excluded me because I kept asking to be paid saying almost there with my verification just one more document that has been sent to every department they have I have been trying to get my money before I get soooo sick I won’t be able to mentally or physically deal with their unjustified treatment I have done an extensive look in to the casino group and found out they recently in jan 2022 had their licence revoked for their behaviour I can totally see why I would of have gave this casino 5 stars before I tried to get my documents verified and I have sent soooo many documents it’s unreal all my bank statements in PDF format and they are still trying to palm me off I am taking my complaint further before I am unable to do so and btw their free phone uk phone number is a total smoke screen it is a always on answering machine because I always do some basic checks before depositing for the 1st time and always look for a 24/7 live chat and a uk phone number I will be sending complaints to their head office and the British gaming commission and maybe they will do something about this daylight theft from innocent players seeing as the previous dealings with them have been along the same lines
THIS IS THIER COMPANY WEBSITE CLAIMS
Personalised Professionalism
We deliver the best bespoke
entertainment experience for each customer,
with our extensive experience, we
work together to go above and beyond!
TO P*SS PEOPLE OFF AND LEAVE THEM
FEELING SCAMMED AND THINK SHUTTING PEOPLE OUT ABUSING SELF EXCLUSION AS A DELAY TACTIC IS DIRTY TO SAY THE LEAST
complaint made to their head office today the 20th March 2022 will keep you updated
FINAL UPDATE 21st MARCH 2022
WHOOP WHOOP IT MAY OF TAKEN 4 WEEKS AND PLENTY OF STRESS AND I PUT THIS DOWN TO NOT LEAVING IT ALONE THANK YOU VEGAS HERO I AM STILL HOWEVER SELF EXCLUDED BUT DONT THINK I COULD GO THROUGH THAT AGAIN SO DONT REALLY CARE THANKS
20 March 2022
Unprompted review
Reply from Vegas Hero
Hi Reece,
Kindly note that your Withdrawals were processed earlier today the 21st of March 2022. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Regards,
Vegas Hero Casino Team
Waiting n worrying
Looking at the other reviews on here, I don't hold out much hope of ever seeing my withdrawal of 515 pounds??
It's was last Saturday but by Sunday morning my account was blocked? With no explanation? I've sent all the documents now in a hope it might speed things up, but probably not, 2 stars why? Because I'm given them a chance to redeem themselves? If not the follow up review will be a lot worse.
Part 2 ... now over 10 days since any withdrawals all and even more documents sent.. with the account still blocked and definitely no money back??
In the mean time I joined another casino site have had 4 withdrawals 2 before documents n verification n 2 after and no hassles all in a week of waiting for vegas hero l.
16 March 2022
Unprompted review
Reply from Vegas Hero
Hi Steven,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Vegas Hero Team
Update - 23/03/2022
Hi Steven,
Kindly note that your Withdrawal has been processed earlier today. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Regards,
Vegas Hero Team
Thieves
Thieves.
Will do anything to not payout.
discriminating against the disabled, specifically telling them I have firbomyalgia which Is a chronic pain disorder and that I had problems getting about and also typing for long periods, then had my account excluded as being disabled with fibromyalgia means I can't gamble.
Keep changing there rules so they don't have to pay out
Holds its customers accountable if there system errors and won't allow you to upload documents.
Avoid them like the plague.
Stick with the reputable companies such as virgingames, skyvegas and monopoly casino, you have a real chance of winning something and they won't put you through a process where you can't get your withdrawal
Left a comment on my review stating that they have been clear.
It is not considered clear for me to ask for support on Web chat, get told I need a letter from my bank stating my card has been replaced, then 30 minutes later being told I need a statement showing a deposit on my expired card.
Anyone with an issue contact the gambling commission, they need to be closed down
15 March 2022
Unprompted review
Reply from Vegas Hero
Hi James Curran,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
As stated in our Terms and Conditions accepted by yourself upon registration, the verification process is mandatory for every customer, who accepts to provide all the documents requested, and accepts the possibility to run further checks on his own account.
Kindly note we sent you an e-mail earlier today explaining what is needed in order to help you with your case. At your convenience kindly forward the necessary documents needed so we can resolve your case as swiftly as possible,
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Vegas Hero Team
Update - 30/03/2022
Hi James Curran,
Kindly note that your account has been verified yesterday evening, as a result of this we have also processed your Withdrawal accordingly. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Regards,
Vegas Hero Team
£50 SPENT ON BASS BONANZA
£50 SPENT ON BASS BONANZA. 500 SPINS ON 10P A SPIN. NOT ONE SINGLE SCATTER. NEVER USING THIS SITE AGAIN. 100% FIXED
11 March 2022
Unprompted review
Reply from Vegas Hero
Hi Samuel lock,
Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino.
Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).
We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Vegas Hero Team
I wrote an email saying I need my…
I wrote an email saying I need my withdrawals processed and then they blocked my account and put me on a cool off period. This is such a scam.
10 March 2022
Unprompted review
Reply from Vegas Hero
Hi Aidan Fleet,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Vegas Hero Team
Update - 23/03/2022
Hi Aidan Fleet,
Kindly note we had sent you an e-mail on the 16th of March 2022 requesting Documentation. At your convenience kindly forward the missing documents so we can verify your account and process your Withdrawal accordingly.
Regards,
Vegas Hero Team
Update - 25/04/2022
Hi Aidan Fleet,
Kindly note we are still waiting for you to forward the missing documentation which had been requested on the 16th of March 2022.
At your convenience kindly forward the missing document so we can verify your account and process your Withdrawal accordingly.
Regards,
Vegas Hero Team
Absolutely shocking website like…
My name is lara malin, Absolutely shocking website like everyone else. Waiting for a 400 withdrawal. Just keep getting the run around it's with the right department and so on. I wish I'd looked on here first before playing on there website. We are now on day 10 still no news about any funds??
Just received an email stating they will be keeping my winnings even though 3rd party declaration form signed and excepted you will happily take deposits from the card but when it comes to paying the winnings only then you care about tc this site is a SCAM! STAY AWAY SAVE YOUR MONEY.
26 February 2022
Unprompted review
Reply from Vegas Hero
Hi Richie Humphries,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Vegas Hero Team
Update - 28/02/2022
Hi Richie Humphries,
Understanding your frustration, please let us point out that as per our Terms and Conditions, it is clearly stated that players are not allowed to make use of third-party payment methods for deposits.
If this is breached, winnings will be confiscated, and the original deposit is returned to the third-party payment method. We understand that this can be frustrating, especially since additional documentation had to be requested and the security checks do take a bit longer than anticipated in such scenarios. Our verification team are always working on carrying out all necessary security checks as soon as possible.
Kindly note that the refund has been processed to the 3rd party payment method earlier today, kindly note that it can take up to 5 days for the balance to reflect into your account.
Should you have any questions, or if any of our terms and conditions are unclear, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Vegas Hero Team
DO NOT PLAY AT VEGAS HERO
DO NOT PLAY AT VEGAS HERO! I HAVE BEEN WAITING 29 DAYS FOR MY WITHDRAWL AND THIS IS TIME EVEN AFTER MY ACCOUNT HAS BEEN VERIFIED AND ALL DOCUMENT'S SUMITTED AND APPROVED. I MADE 1 DEPOSIT OF 70$ AND REQUESTED MY ETRANSFER NOW HERE WE ARE 1 MONTH LATER IV CONTACTED NUMEROUS TIMES WITH THE EXACT RUN AROUND EXCUSE AND NO ANSWER THIS IS DISGUSTING
3 February 2022
Unprompted review
Reply from Vegas Hero
Hi Jenn wa,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Vegas Hero Team
Update - 15/02/2022
Hi Jenn wa,
Kindly note we sent you an e-mail regarding your Withdrawal Status earlier today.
Should you have any other queries do not hesitate to contact us accordingly, we are more than happy to help.
Regards,
Vegas Hero Team
4002.25 €
Hi,
I have been waiting for 4002.25 € almost a 7 weeks now. They just closed the account and said that we will pay!
Then they said that there is problem to pay straight to pank account!? Ok, what we will do then?
So They suggested that i should open e-wallet account, because its easier and faster! Ok, i opened it 27.1.2022. Still no answer.
But after reading those comments here.... now i understand why it is so hard to pay.
Reply to Vegas Hero : thanks for the information. I will update ASAP when I have received the payment.
Best regards
T. L
31 January 2022
Unprompted review
Reply from Vegas Hero
Hi T. L,
Kindly Note that your Payment has been processed manually earlier today the 2nd of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Thanks and Regards,
Vegas Hero Team
So slow in verifying and sorting
So slow in verifying and sorting. I am due a withdrawal and the process is taking so long. Having read these reviews I dont think I will be seeing my money again and seems to be a scam site.
Not happy.
Update- got message to say account verified and literally an hour later asking for more ID, same theme as other people are saying, that it's impossible to get paid.
27 January 2022
Unprompted review
Reply from Vegas Hero
Hi Maure,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however certain occasion there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Kindly note we sent you an e-mail on the 31st of January 2022 requesting a specific document. Kindly send this document at your convenience so we can resolve your case as swiftly as possible.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Vegas Hero Team
Fun and good site
Fun and good site, so many games to choice from! And Brandon from customer support was very helpful when I had a issue with a promotion.
11 January 2022
Unprompted review
Reply from Vegas Hero
Hi Rosie,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Vegas Hero Team
Very helpfully an poilte withdrawal…
Very helpfully an poilte withdrawal when tru great
7 January 2022
Unprompted review
Reply from Vegas Hero
Hi VICTORIA LOWSLEY,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Vegas Hero team
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