Like evryone else same reason i dont recommend this scamers. When u win u will get tired of waiting the withdrawl to get approved witch may take 2-6 weeks but as many people are reporting this casino... See more
Vegas Hero
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See what reviewers are saying
This site is unbelievable literally!!! In fewer words, don't even think about playing on this site because they have no problem with your deposits but you will never get your winnings!!!! Never. One e... See more
I'm surprised this company even reach a 1.5 score to be honest! I'd give 0 if I could. Do yourself a favour and stay away as you will have to fight tooth & nail to get any withdrawal from this compa... See more
ABSOLUTELY HORRIBLE EXPERIENCE. Please whatever your thinking do not deposit into VegasHero. Consider that money gone. Withdrawal times are absurdly long and it gets really frustrating getting into th... See more
Company details
Written by the company
Vegas Hero stands as a pillar of hope for both seasoned and new players alike.
Contact info
Watar Street, XBX 1301, Ta' Xbiex, Malta
- vegashero.com
Joke this site ten days and still not…
Joke this site ten days and still not vertity my id and all keep stayin it won’t be much longer take ten mins to do not 10 days ! Say away if I was you !!!
18 July 2020
Unprompted review
Reply from Vegas Hero
Hi Daisy,
Thank you for your review. We have sent you a private message via this thread for further information regarding your account so that we can investigate your issue, we have had no response up to this date.
Please let us point out that as per our Terms and Conditions, the verification process can be applied upon registration, deposit, or withdrawal request. This is linked to our regulator’s guidelines and for this reason, we post it clearly in the Terms and Conditions which we ask our customers to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however certain occasion there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Please do not hesitate to contact us should you require any further information, our Live Chat is available 24/7 and we will be more than happy to assist!
Kind Regards,
Vegas Hero Team
Love the site but keep cancelling my…
Love the site but keep cancelling my withdrawals because of technical issues** then funds put bk into my casino account was short. Withdrawals pending again will see. Stilllllll waiting on verification!!
Not acceptable vegashero i am still waiting!
All sorted now where the help from a very friendly support agent!
12 July 2020
Unprompted review
Reply from Vegas Hero
Hi William,
Thank you for your review.
We are sorry to hear that you have been experiencing issues with your withdrawal requests and apologies for any inconvenience caused by any technical issues. At the time being, we can see that your withdrawals are still pending as we need to first complete the verification of your account, and the documents are currently in queue to be reviewed by the verification team.
These have been notified of your pending documents, and you should be receiving an update soon. Once your account is verified, we will then be able to proceed with your withdrawal requests.
Please feel free to contact us should you have any questions, our Live Chat is available 24/7 and we will be more than happy to assist you at any time!
Kind Regards,
Vegas Hero Team
so 14 days now and my withdrawal is…
so 14 days now and my withdrawal is still pending what an absolute joke it doesnt take any company 14 days just to verify someone they have had all the documents they required just stalling paying anyone i am suprised they have any customers
3 July 2020
Unprompted review
Reply from Vegas Hero
Hi Martin,
Thank you for your review.
We have messaged you privately via this thread a while back for further information regarding your account so that we can look into your request, but we have had no reply.
We are sorry to hear that you have had issues with the verification of your account. Understanding your frustration, please note that as stated in our Terms and Conditions, accepted by yourself upon registration, the verification process is mandatory for every customer, who accepts to provide all the documents requested, and also accepts the possibility to run further checks on his own account.
We do our best to try and get the document verified for our customers as soon as possible, however certain occasion there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Once all documents are received accordingly and the account is verified, we would then be able to proceed with withdrawal requests.
Please do not hesitate to contact us should you have any further questions, our Live Chat is available 24/7 and we will be more than happy to help!
Kind Regards,
Vegas Hero Team
Great app with a good selection of…
Great app with a good selection of games.
This would be 5 stars but had to give 4 as there was a delay in verifying my account their end which resulted in a long wait for a withdraw. The live chat function is great and the staff were very helpful.
I assume the delay their end Is due to the current COVID situation.
1 July 2020
Unprompted review
Reply from Vegas Hero
Hi Ethan,
Thank you for taking the time to review us!
We are glad to see that your experience with us has been a great one :) We do apologize if you had a delay with your verification and withdrawal request, we have been experiencing high level of player contacts over the past few months which caused a slight delay.
Please feel free to contact us should you have any questions or require any assistance, our Live Chat is available 24/7 and we will be more than happy to assist!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Kind Regards,
Vegas Hero Team
So I've currently have been using…
So I've currently have been using Vegashero for a solid year, during which I found immediately satisfying until I tried to make my very first withdrawal, the verification process seemed to take alot longer then normal thought I'd never actually receive the funds. With much satisfaction I actually did receive these funds this dates about a year ago , I decided to continue now on numerous occasions my deposit would not reflect in my account for days , I'd be asked many , many , many times to send in the same proof of deposit . Usually they will credit the missing deposit within 3 days . Then a 3 more withdrawal seem to process very quickly and I was even more happier , 2 of withdrawal in April of this year less then 2 months ago , now here is where my dislike for the company will forever remain a dislike , I made one withdrawal on June 21 for 1000$ and the verification process all of sudden turns to asking for cards I used 6 months ago and have already verified as 2 withdrawals have been processed since then I then made another withdrawal of 3000$ on June 24 they made the verification even more harder , I've actually se t them everything they have asked and then ask for something else there excuse is .... because I used to many cards to deposit ... All cards used to deposit are registered from my bank account and I've sent in proof they even have my bank account verified and it states that on my page... Now they have suspended my account.
Completely illegal gaming system DO NOT WASTE YOUR MONEY EVER AND I MEAN EVER THEY WILL STEAL YOUR WINNING AND YOUR DEPOSIT
28 June 2020
Unprompted review
Reply from Vegas Hero
Hi Karla,
Thank you for your review. We are sorry to hear that you have had these issues with our casino. We understand that the verification process can be frustrating, but please let us point out that, as stated in our terms and conditions, this process is mandatory for every customer, who accepts to provide all the documents requested, and also accepts the possibility to run further checks at any stage on the account. It is a standard procedure that all payment methods used to fund an account need to be verified, especially if a player has reached the limit on how many different payment methods one can use.
Once all the necessary verification checks are completed, we would then be able to proceed with the withdrawal requests. We do apologize if there was a delay in the reviewing of your documents, sometimes the checks required to be carried out do take a bit longer than anticipated due to high levels of player contacts.
At the time being we can see that verification has been completed and all withdrawals have been paid out. Please feel free to contact our Live Chat which is open 24/7 if you wish to check for any updates at anytime, we will be more than happy to assist!
Kind Regards,
Vegas Hero Team
Good casino
Played on most of the genesis casino sites including Vegas hero. Good selection of games it’s a shame your missing the blueprints but those games aren’t always great! I give a five star review and you are always friendly and helpful but your withdrawals can sometimes take a long time which at first I was worried about but I’m used to it now and 95% of my online play is now with your casinos.
18 June 2020
Unprompted review
Reply from Vegas Hero
Hi Dave,
Thank you for taking the time to review us!
We are happy to hear that you have been enjoying your time with our casinos, and we thank you for your loyalty!
Please do not hesitate to contact us should you need any assistance, our Live Chat is available 24/7 and we will be more than happy to assist :)
In the meanwhile, we wish you the best of luck with our casino, and we hope to see you playing with us again!
Kind Regards,
Vegas Hero Casino Team
Reply from Vegas Hero
Hi Vasile Marcel Cretu,
Thank you for your review. We are sorry to hear that you have encountered issues with your withdrawal request. Sometimes, the security checks required to be carried out on player's accounts do take a bit longer than anticipated, but rest assured that our verification team do their best to try and get this done as soon as possible for all our players.
We can confirm that your withdrawals have been paid out and there are no further pending transactions at this time. Should you wish to check for any updates, or if you have any questions, please do not hesitate to contact our support department via Live Chat which is open 24/7, we will be more than happy to assist!
Kind Regards,
Vegas Hero Team
No withdraw!!!
Unfortunately, I have to agree with earlier comments. A very long waiting time for a withdraw. And it is longer than 48 hours. I requested a withdraw over 48 hours ago, I am still waiting. I asked Livechat for clarification, I received a reply that withdrawals are processed up to 72 hours. It looks like the casino had a problem with financial liquidity ... I thought that earlier comments of people who had problems with paying out, isolated cases, however, it is different ... I change the rating to very negative. I do not recommend !!! All negative feedback is confirmed. It's hard to get your money back. Many days withdrawal is pending. Every day, Support promises to process the payout ... they are not credible. The case will be referred to appropriate institutionsI will change opinions as soon as I receive my money ...
9 June 2020
Unprompted review
Reply from Vegas Hero
Hi Michal,
Thank you for your review.
We are sorry to hear that you have had issues with the processing of your withdrawal. Understanding your frustration, please let us point out that as per our Terms and Conditions, the verification process can be applied upon registration, deposit, or withdrawal request. This is linked to our regulator’s guidelines and for this reason, we post it clearly in the Terms and Conditions which we ask our customers to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however certain occasion there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Please do not hesitate to contact us should you have any further questions, out Live Chat is available 24/7 and we will be more than happy to assist!
Kind Regards,
Vegas Hero Team
Really
Really? Why ur withdrawal takes up to 48 hours, when others casinos can do that in minutes or up to 3 hours? Looks like, you just wasting your customers time. Really shows how u treat players
9 June 2020
Unprompted review
Reply from Vegas Hero
Hi Aigars,
Thank you for your review.
We understand your frustration but as a regulated casino, withdrawals will need to be reviewed by our payments team before they can be processed. The standard time frame is 48 hours, as the relevant department works on a queue based system, but should your withdrawals be reviewed before we will e-mail you with an update straight away :)
In the meanwhile, please do not hesitate to contact an agent via Live Chat which is open 24/7 should you have any queries.
Regards,
Vegas Hero Team
They are scamers -PLEASE read go somewhere else.
They are scammers . Invested so much got nothing harldy any wins at all . Spent 1845 and withdrew 300 pounds seriously its a scam you sign for bonus all your real money goes then your playing with bonus which you have to wage like so many times.they Trap you with t and cs . Googled top casinos this came up tbh think they just pay for advertising with money that's hard earned money from customers . Seriously this isnt worth it people and im being really serious you hardly get anything from these guys people that got good reviews probs work for the company. Im BEING 100 Percent honest guys go else where you ll be left with nothing .. im contacting them tomorrow to get rid of my account .. totally nasty discusting and money hungry company or whos ever in charge . Dont invest .go to grosvenor casino you actually wins something in there its bigger and has more money to give away . Dont waste time in invest in small hunger games sites like this . Hope that helps guys . Keep safe . This vegas hero Gets a biG ROUND ZERO .0 and a bag of mr 💩 . Watch that little reply they give oh well o this that the other get defensive over wot customers have said . Seriously pissed off didnt get nothing . Day light robbers . Put another 200 into it and got nothing . Wish i could show you pictures . Well if you invest near 2k in a online casino and you play a game and spend loads of money and you dont win nothing i would have a problem . Asked for a call back no reply spoke to online chat asked a simple question how much did i spend on gemix gems they couldnt give me a answer and saying its luck please ... has nothing to do with luck . . Spent nearly 15 mins waiting for a reply to my question they couldnt answer but made a video . Youtube facebook you in demand thank god for uploads because it shows the levels of wot company do and how they take money and wot level you actuli win something . . . Customer chat couldnt answer a question waited for a over 20 mins 4 a reply .
27 May 2020
Unprompted review
Reply from Vegas Hero
Hi Adnan,
Thank you for your review.
We are sorry to hear that you have not been lucky while playing at our casino. Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all of our players.
Having said that, please note that each game has a different payout ratio, and the behavior of disbursements differ. The profit chance, including any bonus rounds triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.
With regards to making use of bonuses or promotions, please note that all rules are listed in the bonus terms and conditions link, which is why it is important players go through these before making use of any bonus.
Please feel free to contact our support at any time should you wish to check for any available offers on your account, our Live Chat is open 24/7 and we will be more than happy to assist you.
In the meanwhile, we wish you the best of luck!
Regards,
Vegas Hero team
Account blocked after making a withdrawal
Vegashero accepted me when creating an account. They made me make a deposit. After making a profit I am blocked. they don't even refund my deposit.
The reason is once requesting a self-exclusion from sister casino spinit. Of course I didn't even know that spinit is the same casino. why do you have to register again with both... All my documents are legal but nothing is done with my case.
They accuse me of bypassing registration. I entered my last name twice according to vegashero. People watch out with this casino, they are not to be trusted. Even if they go down, you have lost your money. That is written in the terms.
19 May 2020
Unprompted review
Reply from Vegas Hero
Hi Arie,
Thank you for your review.
Understanding your frustration, please let us point out that as a regulated casino, we act accordingly to the regulator guidelines and we try to be as clear as we can to give our customers all the information needed.
Having said that, it is clearly stated in our Terms and Conditions, which we ask all customers to agree to upon registration, that players need to provide full and accurate personal details.
You can view all this information and more on our terms and conditions link, specifically section 29.
https://www.vegashero.com/termsandconditions
Please feel free to contact our support department should you have any further queries, we will more than happy to assist.
Regards,
Vegas Hero Team
This is a terrible site .
This is a terrible site .
WITHDRAWAL SUPPORT IS PATHETIC .ITS BEEN 4 MONTHS OF CONTACTING THEM EVERY WEEK .
STAY AWAY. JUST SCAMMING YOU. THEY STEAL DATA.
3 May 2020
Unprompted review
Reply from Vegas Hero
Hi Vinay,
Thank you for your review.
We are sorry to hear that you have not had a good experience with us. We have messaged you privately for further details regarding the issue, so that we can investigate this for you.
Also please feel free to contact our support department via Live Chat which is open 24/7, or also via e-mail, so that an agent can review your account and assist.
We look forward to hearing from you!
Regards,
Vegas Hero Team
AVOID
used this company for about 2 months
now they're holding my withdraw of 2k since 16 th, so it's been 2 weeks.
I've emailed them & spoken to live chat.
can't get a reason why from anyone
30 April 2020
Unprompted review
Reply from Vegas Hero
Hi Jaime,
Thank you for your review.
We are sorry to hear that you have experienced issues with your withdrawal request. Withdrawals are generally reviewed and processed within 48 hours, but in some instances this can be slightly delayed due to certain rare circumstances. We have now sent you a private message providing you with further information regarding your account. Apologies for the delay and for any inconvenience caused.
Please let us know if there is anything we can assist you with, our Live Chat is open 24/7, we will be more than happy to help!
Regards,
Vegas Hero Team
Good site lots of games
Thought I would pop a review although I have never reviewed a site before although i am an avid player. Joined 3 days ago with £15 got 15 match bonus wagered everything and banked £850 today it has been approved. I honestly believe if your not paying attention to the terms and conditions when you sign up then it is difficult to understand why you cant take you money out. Lots of amazing popular games that are found on other reputable sites. Only used customer service once as I forgot my username and were very pleasant.Had no issues apart from reading the reviews that convinced me I wasnt going to get my money
30 April 2020
Unprompted review
Reply from Vegas Hero
Hi Julieanne,
Thank you so much for taking the time to review us, and congratulations on your nice win!
We are glad to hear that you are enjoying your time with our casino :) We are always aiming to provide the best experience to our players, and we are happy to read your review!
Please feel free to contact us should you require any assistance, we are than happy to help.
In the meanwhile, we wish you the best of luck with your future within our casino, and we hope to see you playing with us again!
Regards,
Vegas Hero Team
More than 3 weeks waiting
More than 3 weeks waiting for the verification of my account. Everything was good till the support team asked me to send the documents. I sent all the requested documents along with the photo of me holding the passport and some note with the date. Near a month passed while I was chatting and sending the emails and again chatting - the only answer of the support team is "still under review". May be that is done just to steal the money, I don't know now... Stay away from them!
17 April 2020
Unprompted review
Reply from Vegas Hero
Hi David,
Thank you for your review.
We are sorry to hear that you have experienced issues with your withdrawal request. Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out the necessary verification checks on all our customers. This is stated in the terms and conditions, and this process is mandatory for every customer who accepts, to provide all the documents requested and also the possibility to run further checks.
We can see that a case with regards to your withdrawal has been escalated to the relevant department, and rest assured that once there is any update, you will be contacted via e-mail straight away. We will do our best to get this sorted out for you as soon as possible.
Please feel free to contact our support department via our Live chat, which is open 24/7, should you have any further questions. We will be more than happy to help!
Regards,
Vegas Hero Team
Would never recommend this site as…
Would never recommend this site as other reviews state they do anything not to pay out. Won’t let you take away the option to cancel withdrawal and take ages to process anything hoping you carry on playing with your winnings then the process starts again. Absolute worst site ever played. Just seen you reply and that is such a lie they wasn’t touch for at least 36 hours and still haven’t received and emails and it’s been a week.
5 April 2020
Unprompted review
Reply from Vegas Hero
Hi John,
thank you for reviewing us, we are really sorry to read this review.
We checked your account and we can see that the withdrawals you requested were cancelled in the same day you requested them without giving us the chance to check them.
As you know usually the process can take up to 48 hours, as part of the Terms and Conditions accepted by yourself upon registration.
We hope this clarifies everything but anyway do not hesitate to contact us for any further info.
Regards,
Vegas Hero Team
Absolutely shocking customer service AVOID AVOID AVOID
Absolutely shocking customer service. I won £11000.. have withdrew it and sent documents.. still pending and nothing been verified a week later? Both contact numbers do not work.. and haven’t replied to my emails. It’s a scam to get you to cancel your withdrawal and keep playing so they don’t have to pay you out the money. The site is a joke and so are there withdrawals. Never seen a site like it its disgraceful that you can not contact people back within the given time limits and I will be taking this further and you will be paying out more in the long run. Absolute wallys. AVOID THIS SITE AT ALL COSTS
26 March 2020
Unprompted review
Reply from Vegas Hero
Hello Luckyjack94,
we are sorry to see that it the verification of your account is takin a bit longer than usual but this depends on the document requested and additional routine checks that might be performed on it.
Our customer support department is always available to assist you in the best way ever. We are active 24/7 and always ready to assist the customers via phone calls, emails and live chats.
Regards,
Vegas Hero Team
avoiding verifying me
First thoughts were great site and great selection of games until it comes to verifying your account and withdrawing your money I waited the three day period and got in touch with live chat after hearing nothing back to be told I’d have to wait another 3 days because I sent the documents only a day ago (which I never) to me it feels like they are trying to avoid paying me out. I hope they can resolve my issue by escalating the issue but I’m not holding my breath I’d advise anyone who wants to use this site get your account verified before depositing otherwise you may never see your money again. Also never try ringing them even though they advertise the phone number because like Anna the live chat agent told me she’s to busy to answer the phone and she will just let it ring until you give up.
15 March 2020
Unprompted review
Reply from Vegas Hero
Hello Connor,
thank you for reviewing us.
Please note that we checked your account and we can see that you have been correctly verified and your withdrawal has been correctly approved on the same day, we are sorry to see that it took a bit longer than usual but this depends on the document requested and additional routine checks that might be performed on the account.
We hope this clarifies everything, anyway do not hesitate to contact us for any further information and we would be more than happy to assist you.
Regards,
Vegas Hero Team
STAY CLEAR GUYS
This site is a joke scammed me outa £4000 I make a deposit of £25 on 29th Feb win 4k then made the withdrawal so after 4 days I got email about I'd documents so sent then of took another took another few days for them to bother getting back to me got email today sayin they took £3900 from my withdrawal due to free spins that I didn't even want I would most definitely recommend people to stay clear from these or any other site linked with them
9 March 2020
Unprompted review
Reply from Vegas Hero
Hi Richie,
thank you for sharing with us your experience, we are sorry to see that you did not appreciate the services offered.
Please note that we checked your account and we can see that unfortunately, you breached our Terms and Conditions accepted by yourself upon registration.
For more info, please find here the link https://www.vegashero.com/en-eu/termsandconditions/generalbonus and the clause breached:
'10.The maximum withdrawal amount for a player from their Free Spins is €100.'
Feel Free to contact us for any further info or request and we would be more than happy to assist you.
Regards,
Vegas Hero Team
Awful site
Awful site! I asked if I needed to upload any documents to verify before I deposited any money. I was told no. I then won £300. 4 day’s later after not receiving my winnings I contacted them only to get told I needed to upload documents. So I did! 4 days later they then tell me I need to upload more. So again I did as asked. It is now 4 days on and I still haven’t been verified. I have contacted the gambling commission to this of which they are investigating. I play on a lot of sites but this has to be the worse. Excuse after excuse and their customer satisfaction level is utterly disturbing. Sort it out for all of your angry customers for once!!!
4 March 2020
Unprompted review
Reply from Vegas Hero
Hi Lee,
thank you for taking the time to review us.
We are sorry to see you did not appreciate the experience you had within our casino.
Please note that we checked your account and we can see that we sent you an email yesterday in order to complete the full verification. Also, we did not find any pending Withdrawal at the moment.
If you need any help regarding your KC request do no hesitate to contact us and we would be more than happy to assist you further.
Regards,
Vegas Hero Team
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