Urns UK Ltd Reviews 2,969

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and beautiful appearance, often noting that items exceed expectations based on online descriptions. Many consumers highlight the efficient delivery service, with orders arriving quickly and exceptionally well-packaged, ensuring products are protected during transit. The overall service, including the ordering process, is consistently described as excellent and straightforward. However, some customers experienced issues with defective or damaged products upon arrival, including tarnished metal, mold, or paint defects. A few people also reported receiving incorrect items or experiencing delays and complications with delivery, which caused additional stress during difficult times.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers describe the urns as beautiful,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of the urns,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the rapid and quick delivery... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers found the website easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Urns UK were extremely helpful at a very difficult time; they were patient, caring and took time to understand what we were looking for. They helped us explore the varied options with compassio... See more

Rated 5 out of 5 stars

Beautiful Urn and great qualty. My mother loves it and looking forward to displaying it in her living room. Something to make her smile in such sad and devastating circumstances. Fast delivery. Hi... See more

Rated 5 out of 5 stars

Thanks so much for this beautiful product, it's obviously a difficult time at the moment, but I have nothing but good things to say about the service you provided overall -quick delivery, well packag... See more

Rated 5 out of 5 stars

I have already purchased a large urn via my vets that was more money, I looked at many sites for this one and after the fabulous reviews decided to purchase, the difference is these 2 urns is tiny t... See more


Company details

  1. Association or Organization

Written by the company

Supply of Funeral Urns, Keepsakes & Ashes Keepsake Jewellery. Here at Urns UK, we’ve spent more than a decade helping families like yours find the right memorial for their loved ones. We work with talented artists and craftspeople from all over the world to find urns, ash caskets, cremation jewellery and keepsakes that are as beautiful and unique as those who rest within them. We offer bereaved families and our funeral partners fair prices. Every urn, casket, pendant and keepsake we sell is hand crafted to ensure the highest possible quality. We can promise that each piece gets the love and attention it deserves. Our range of produces is wide, and all of our designs are special in their own unique way. Many are designed and created by our in-house team, and can’t be found anywhere else in the world. We seek out beauty and individuality in every piece, so you can trust us to help you find something truly fitting for your loved one.

Urns UK - Keeping Memories Alive...

Written by the company

UK's Largest Cremation Urn Supplier
Here are Urns UK, we've spent more than a decade helping families like yours find the right memorial for their loved ones. Our products are made with the highest quality materials with great attention to detail. We are based in UK and so you can be assured that our after sales care is something our customers value, enabling them to buy from us with utmost trust and confidence.

Free Shipping (mainland UK)

Huge Range Of Cremation Urns, Keepsakes and Ashes Jewellery

Huge Range Of Cremation Urns, Keepsakes and Ashes Jewellery
Buy with confidence. We will look after you before and after your purchase to ensure you have the perfect final resting place for your loved one.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lovely Urns and great service.

Really pleased with our purchases, exactly what we wanted arrived well packaged and quickly. Unfortunately one of the urns had a fault but contacted Urns uk and a replacement was sent straight away, again arrived quickly and well packed and in perfectect condition.
Thanks to Guilaine for all she did. Would definitely use Urns Uk again.

7 January 2026
Rated 3 out of 5 stars

I wasn’t impressed with the packaging…

I wasn’t impressed with the packaging did not come in a proper box as did the one before I ordered for my mum so I have nothing to transport my dads urn in very disappointed the top of the urn was also damaged in transit again this is due to the fact no protective box with the urn.

2 January 2026
Rated 1 out of 5 stars

My order arrived quickly BUT it was…

My order arrived quickly BUT it was damaged and included a letter from another customer requesting a refund!!
They had obviously just repackaged a return from the other customer.
I have emailed and called the company with no response and am now claiming a refund through my credit card complany.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service - great item range and exactly what my dad wanted for mums ashes.
Thank you for your great service

29 December 2025
Rated 5 out of 5 stars

Great product

Great product. Arrived quickly and very well packaged to protect it. Item itself is just as described and perfect.

Excellent, sensitive service and quick responses to queries.

Highly recommended.

18 December 2025
Rated 5 out of 5 stars

The urn was absolutely beautiful & shipping immediate!

The urn was absolutely beautiful, it shipped immediately, I had to the minute tracking on it and it arrived exactly when it said it would. Buying an urn is never going to be a happy time, but their selection was excellent, very clear on the spec, and speed of service and delivery 10/10.

4 December 2025
Rated 5 out of 5 stars

Excellent service

Bought 2 urns from Urns UK not long before Christmas. While they weren’t needed for a couple of weeks I thought I’d make sure I had enough time.
They arrived the NEXT day via DPD, extremely well packed and protected.
Lovely urns and they had a great selection, would definitely recommend, and in the nicest way possible, hope I don’t have to use Urns UK again any time soon.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the most beautiful urn for my…

I ordered the most beautiful urn for my mum I wanted a design she would have loved to be in and I found it here the colour and picture was perfect it was bigger then I thought and made beautifully the wood is solid and arrived perfect no scratches or dints as it was well packaged and protected. Thank you so much for giving my mum the best final resting place.

15 December 2025
Rated 5 out of 5 stars

Excellent choice and Fast Shipping

I Wanted an urn that didn't look like an urn. Urns UK had a vast choice of traditional and none traditional ones. It came faster than the 28days specified and I am overjoyed with it. Perfect.

15 December 2025

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