Hand on Heart Jewellery (UK) Reviews 

Great communication throughout, fast delivery time and a quality keepsake

I received my lovely ashes ring ,which is well constructed and fits well on my finger. It arrived before the date time specified which was good as I will be able to wear it for his first anniversary of his passing away on 17/10/25. Thank you for the ring case and remainder ashes pouch. Always kept in touch by email on how everything was going on.

We had our necklaces made for us. They were absolutely gorgeous such an amazing service from start to finish

Brilliant service and I was kept updated on my order each step of the way. The quality of the jewellery is second to none. A beautiful way to remember a loved one and to keep a piece of them close to your heart. Thank you for making what’s been a tough few months feel a little brighter ♥️

Easy to order delivery brilliant not long to wait so impressive we ordered again for someone else charm urn lovely

From ordering to delivery was excellent service .I had to email them to delay my delivery because of holidays and I had a lovely email back.my ring was sent as per my request date and it's beautiful.

I’m loving my necklace. It’s a beautiful colour and has brought me real comfort after loosing my son. The whole process of having it made was straightforward and thoughtfully handled. I would thoroughly recommend this company.

Absolutely beautiful necklaces which were easy to order, arrived in no time at all and the whole process had such a personal touch. Thank you. My dad’s ashes are in them and I hope my sister loves hers as much as I love mine. Thank you xx

Great customer service, professional but kind at same time. Nothing was too much for them when it came to changes and they checked all good before proceeding when unsure if changes were right.

Unfortunately it not what I was expecting or hoping for, I'm not sure if it was just me ordering in a rush as I wanted coming to put my baby's ashes in to keep her with me forever but unfortunately the size and quality was just a let down, i haven't used it but feel I can't return as its been engraved.

Lovely product, great selection and arrived quickly.
Choice of chain was great.

From start to finish, this company has been absolutely wonderful. They handled our precious boy’s ashes with such care, respect and professionalism, which meant so much to us during such a difficult time.

The communication throughout the whole process was exceptional. We were kept updated at every stage and everything was handled with such kindness, care and attention to detail. You could truly feel how much thought and respect goes into creating each piece.

The pendant they made for our daughter is absolutely beautiful. It is a gorgeous, meaningful piece created in his honour and knowing that she can wear it close to her heart and carry a little part of him with her always is incredibly special to us.

It has given us something beautiful to treasure during a heartbreaking time and we could not be happier with how it turned out. The presentation was lovely, the delivery was quick and secure and the whole experience was handled with genuine compassion and professionalism.

We are so grateful to have found such a wonderful company to create something so precious in memory of our beloved boy. It will be treasured forever.

Thank you for giving us such a beautiful way to keep a part of him close to us always.

I ordered a ring, which I had shipped to my Sister in UK and it was carried to the Falklands by an Aunt, the delivery to my Sister was satisfactory and I do love the ring, HOWEVER on trying to put some of my dogs ashes in it, the screw refused to return to a flush position. I tried several times, there wasn't much of my boys ashes even in there as the funnel didn't actually go down in to the urn. After a couple of hours of trying I have given it up as a bad job and just wear the ring in memory of him, I have an urn necklace from somewhere else, so I still have his ashes with me. I would strongly suggest that the sealing method is redesigned, not user friendly at all, especially for older folks.

Thanks.

Really wish I’d looked at trust pilot prior to ordering…

I did do my research in the form of ordering brochures from every memorial jewellery company I was interested in, and absolutely fell in love with a teardrop ring. I received my ring 2 weeks ago, and initially I loved it. I was moving home so kept it in the box as I didn’t want it to get scratched when moving things around, so have actually only worn it for a week. It’s started to tarnish already and I just feel like for the price I paid I expected better quality… I’m not really one to leave negative reviews, I usually just swallow the loss and move on, but when it’s something as precious as ashes, there’s no room for poor quality :(

Amazing service and a perfect product 👍👍👍👍👍

Extremely disappointing experience. I would strongly advise people to think twice before ordering from this company. My order took more than 13 days just to be shipped, and after waiting all that time, I was told that I had to wait another 7 days.

The customer service was also extremely poor, careless, and unprofessional. They showed no real concern about the delay or about resolving the issue.

Overall, this has been a terrible experience, and I personally would not recommend this company at all

Our pieces were beautiful and the customer service is second to none. Huge thank you to Charlotte for her quick email replies. 100% recommended.

On reading previous reviews,I too, ended up with dull and tarnished necklaces. I bought one for myself and my two daughters after losing my mum, their grandmother, just over a year ago.
They looked lovely for a couple of months but then the silver started wearing off leaving a horrible orangey plastic. Totally rubbed off on our skin!
Very disappointing. We are trying to find someone, somewhere to possibly silver dip them again. More expense.
Sorry to say hand on heart, our necklaces are no better than ones you can win in an amusement arcade!
Word to the wise guys, look elsewhere for your heartfelt keepsakes.

Such a compassionate service provided from start to finish. Hand on Heart really understand the sentimental value of the products they produce. My beautiful soul dog passed away and I decided to have his ashes in a necklace. This necklace and the care I received from Hand on Heart made my grief slightly easier to bear. Thank you!

They never posted my review on their website, I ordered an egg timer urn necklace and it is exactly the same as the cheaper ones you find on Amazon they have just changed the chain £60 disappointed to say the least.