Updoc UK Reviews 

882
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 359 reviews, reviewers had a great experience with this company. Customers frequently mention that the platform provides a remarkably fast, convenient, and efficient way to handle medical certificates and essential prescriptions directly from home. Many people deeply appreciate avoiding long waiting times at clinics and stressful physical visits when they are already feeling unwell and need rest. Some reviewers were not happy with communication issues, noting that email inquiries regarding delayed documents or tracking numbers sometimes went completely unanswered for multiple days. A few other people also felt that waiting significantly longer than expected for urgent updates caused unnecessary frustration and anxiety during difficult moments.

What people talk about most

Service

Clients share positive opinions on service, noting that the platform is efficient, straightforward to... See more

User experience

Users describe positive interactions with user experience, highlighting that the platform is easy and fast to... See more

Response time

People report ambiguous experiences with response time, as opinions regarding communication speed are sharply... See more

Staff

Reviewers mention positive feedback about staff, noting that the medical professionals are thorough,... See more

Customer service

Consumers find customer service to be mixed, as many reviewers report efficient, caring support and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was great, I just WISH they'd said that id have to do a video BEFORE I paid. I didnt have any makeup on and I was super embarrassed at how rough i looked in the video

Rated 5 out of 5 stars

Updoc is fast,convenient,efficent & professional. No rude receptionist that thinks she's the doctor, no mixing with ill people, no queue's. no bad doctor smell. no negative atmosphere. I got a reply... See more

Rated 5 out of 5 stars

Thank you to the Updoc team and all the doctors. I am very happy and grateful for your fast service and for sending my reports so quickly. I really appreciate your support and excellent service. Thank... See more

Rated 5 out of 5 stars

It's one of those ironies in life. When you're unwell and least likely to want to go out in public, you have to do just that and go see a doctor to get a certificate to present to your employer. It... See more


Company details


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4.1

Great

TrustScore 4 out of 5

882 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(882)

354 reviews in the last 12 months

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Rated 1 out of 5 stars

This is the SECOND time writing a…

This is the SECOND time writing a review. I have emailed them since 29-August and they still have NOT cancelled an account and subscription I never created. They respond back to me to write them an email. I ALREADY DID THAT! Refund all the payments you have been charging me NOW!

4 September 2026
Unprompted review
Updoc UK logo

Reply from Updoc UK

Hi MRP,

Thank you for your feedback, and we're sorry for the frustration and delay you experienced in getting this resolved.

We've cancelled your subscription and processed a full refund.

We're sorry this took longer than it should have, and we appreciate your patience while we got this properly resolved.

Kind regards,
Updoc Support

Rated 1 out of 5 stars

no where to unsubscribe but still charged every month

No where on the site to login and unsubscribe from monthly subscription. Not good, having to call my credit card company to issue chargeback. Emailed Updoc several times no reply.
There is nowhere on the site to see account or unsubscribe.

3 September 2026
Unprompted review
Updoc UK logo

Reply from Updoc UK

Hi Timothy Smith,

Thank you for your feedback, and we're sorry to hear you've had this experience.

We'd like to help resolve this for you directly and avoid the need for a chargeback. Please email us at contact@updoc.uk with your account details or reference ID, and we'll get your subscription cancelled and look into why you haven't heard back from us. You can also respond to our request for information here.

We appreciate you flagging this, and we're continually working on improving the customer experience.

Kind regards,
Updoc Support

Rated 1 out of 5 stars

Unable to unsubscribe

Unable to unsubscribe, there is nowhere on the site to see account or unsubscribe. I have emailed and no response yet, very uncomfortable that they will continue trying to take monthly payments when I have tried to cancel.
Not a great user journey to not allow a customer a clear place to unsub

2 September 2026
Unprompted review
Updoc UK logo

Reply from Updoc UK

Hi Abby McQueen,

Thank you so much for your feedback! We're sorry for the stress this caused, especially with the worry about being charged again.

Good news - we can see that you were able to successfully cancel your subscription via our customer portal, so you won't be charged again.

We really appreciate you flagging this, and we'll be working on making this process easier to find for customers.

Kind regards,
Updoc Support

Rated 5 out of 5 stars

Fast, efficient

Fast, efficient, and thoroughly professional. I used Updock to obtain a medical certificate for university. The doctor described my case in great detail and with great care, so the document was accepted by the university without any issues. I highly recommend it!

2 September 2026
Rated 2 out of 5 stars

Unnecessarily Complicated

Getting the prescription you need is straightforward but actually collecting it is not. Prescriptions are issued via a portal that pharmacies have to know how to use, those I encountered did not. Once the pharmacy opens the prescription using the code provided it is automatically marked as dispensed. This means you have to go with that pharmacy even if they dont have your medicines in stock?

1 September 2026
Updoc UK logo

Reply from Updoc UK

Dear Danae,

Thank you for this detailed feedback, it's genuinely helpful.

It sounds like the pharmacy may have marked the prescription as dispensed before confirming stock or handing it over, which would explain the issue you experienced. We're reviewing our pharmacy guidance to make this clearer to reduce the chance of this happening again.

We're sorry for the inconvenience this caused. If you'd like help with this specific case, please contact us at contact@updoc.uk.

Kind regards,
Updoc Support

Rated 5 out of 5 stars

I love how convenient it is for me

I love how convenient it is for me, as a busy mum with three kids last thing I want to do while sick is to go into the practise with three kids just for a medical. I woke up needing a medical but getting and appointment nowadays is so hard especially unforeseen circumstances and then when you do book it’s for a medical and they don’t backdate to the day you were first sick so this is absolutely great to have.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

What’s not to love about Updoc

What’s not to love about Updoc!
Prompt call from Doctor. Very thorough and helpful. Great advice and prescription sent to my phone. Speak to a doctor in your home. I cannot recommend this company more. They are brilliant!!!

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Must Have Service

Really easy and convenient service. The whole process was straightforward, quick, and much less stressful than trying to organise an in-person appointment. Communication was clear, everything was handled professionally, and I received exactly what I needed without any hassle. Would definitely use Updoc again and happily recommend it.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

I am making a direct comparison with NHS treatment for the same condition three years ago.
I am so pleased with my experience today using Updoc.
I was prescribed the medication that I know works for me and spared the pain, frustration and anxiety of receiving ineffective treatment prescribed by my own NHS GP which finally resulted in a consultation at the local hospital.
The Updoc process was very efficient and communication excellent.
I was able to collect my tablets within two hours of initial contact.
I would have no hesitation in recommending this service.
Thank you so much.

27 August 2026
Unprompted review

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