Updoc UK Reviews 

881
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 359 reviews, reviewers had a great experience with this company. Customers frequently mention that the platform provides a remarkably fast, convenient, and efficient way to handle medical certificates and essential prescriptions directly from home. Many people deeply appreciate avoiding long waiting times at clinics and stressful physical visits when they are already feeling unwell and need rest. Some reviewers were not happy with communication issues, noting that email inquiries regarding delayed documents or tracking numbers sometimes went completely unanswered for multiple days. A few other people also felt that waiting significantly longer than expected for urgent updates caused unnecessary frustration and anxiety during difficult moments.

What people talk about most

Service

Clients share positive opinions on service, noting that the platform is efficient, straightforward to... See more

User experience

Users describe positive interactions with user experience, highlighting that the platform is easy and fast to... See more

Response time

People report ambiguous experiences with response time, as opinions regarding communication speed are sharply... See more

Staff

Reviewers mention positive feedback about staff, noting that the medical professionals are thorough,... See more

Customer service

Consumers find customer service to be mixed, as many reviewers report efficient, caring support and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was great, I just WISH they'd said that id have to do a video BEFORE I paid. I didnt have any makeup on and I was super embarrassed at how rough i looked in the video

Rated 5 out of 5 stars

Updoc is fast,convenient,efficent & professional. No rude receptionist that thinks she's the doctor, no mixing with ill people, no queue's. no bad doctor smell. no negative atmosphere. I got a reply... See more

Rated 5 out of 5 stars

Thank you to the Updoc team and all the doctors. I am very happy and grateful for your fast service and for sending my reports so quickly. I really appreciate your support and excellent service. Thank... See more

Rated 5 out of 5 stars

It's one of those ironies in life. When you're unwell and least likely to want to go out in public, you have to do just that and go see a doctor to get a certificate to present to your employer. It... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

881 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(881)

354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress free and easy process.

Updoc makes the process of attaining a medical certificate much easier and less stressful than having to either attend a clinic and wait or have a Telehealth consult, which frees up time for doctors that can be spent on other patients with more pressing or serious issues.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

I am grateful for UpDoc

I love UpDoc because it takes the stress and overexertion out of being unfit for work - I can focus on resting and recovering in bed instead of physically forcing myself to go to an in-person Doctor’s appointment when I’m already not well enough to do so to get to work. Thank you UpDoc and the medical team who work to make this experience possible - you help people more than you know!

13 September 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Asked for help as was suppose to get a call at 10am, keep getting the same email though. All I wanted was a prescription. Is this a fake website??
So had an email from the doctor and they said they can’t help with my request and that I can get a refund, can I get through to them on the email? NO! They keep sending the same email through. I’ll keep emailing until I get my refund. In my experience I would avoid these. Only way to contact them is email and yet they don’t even answer your request. Save your money and avoid.

9 September 2026
Unprompted review
Updoc UK logo

Reply from Updoc UK

Dear Manddie,

Thank you for your feedback, and we're really sorry to hear about this experience.

We'd love the chance to put this right. Could you please reply to one of our emails with your reference ID or the email address used on your account, and we'll make sure this is picked up by a member of our team directly, rather than an automated response.

Thank you for your patience, and we're sorry for the inconvenience this has caused.

Kind regards,
Updoc Support

Rated 5 out of 5 stars

It's one of those ironies in life

It's one of those ironies in life. When you're unwell and least likely to want to go out in public, you have to do just that and go see a doctor to get a certificate to present to your employer.

It's very inconvenient and it's actually illogical. Updoc has been a revelation for me. I appreciate this service so much!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. I am very grateful I was able to get a medical note in a sort amount of time from my partner practitioner.

17 August 2026
Rated 1 out of 5 stars

This is the SECOND time writing a…

This is the SECOND time writing a review. I have emailed them since 29-August and they still have NOT cancelled an account and subscription I never created. They respond back to me to write them an email. I ALREADY DID THAT! Refund all the payments you have been charging me NOW!

4 September 2026
Unprompted review
Updoc UK logo

Reply from Updoc UK

Hi MRP,

Thank you for your feedback, and we're sorry for the frustration and delay you experienced in getting this resolved.

We've cancelled your subscription and processed a full refund.

We're sorry this took longer than it should have, and we appreciate your patience while we got this properly resolved.

Kind regards,
Updoc Support

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