Private Medical Clinic Reviews 158

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and empathetic approach, making interactions pleasant and reassuring. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized care and the efficiency of the service. Reviewers are particularly impressed with the quick response times and the seamless booking process, often noting how easy it is to get an appointment and receive prescriptions promptly. However, some customers also noted issues with clarity regarding additional charges, particularly for prescriptions, which were not always made clear during the booking process. A few other people also felt that the customer service could be poor, mentioning instances where they were dissatisfied with the handling of complaints or felt that their concerns were dismissed.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, attentiveness, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers report feeling listened to, understood, and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found it... See more

Based on these reviews

Rated 5 out of 5 stars

Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more

Company replied

Rated 5 out of 5 stars

I spoke with Dr Dattani for the first time ever today! What a lovely, understanding, empathetic caring doctor! He made me feel at ease and really was a pleasure to deal with as a patient to GP. Some... See more

Company replied

Rated 5 out of 5 stars

After desperately searching for a doctor for my son over the weekend and being pushed from pillar to post, and told to go to A&E for some simple antibiotics, I reached out to private medical clinic. W... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this service enough. I was really worried about my two year old so booked an appointment for 3 hours time. The doctor phoned me ten mins earlier than scheduled and was SO understand... See more

Company replied


Company details

  1. Medical Center
  2. Doctor
  3. General Practitioner
  4. Local Medical Service
  5. Surgical Center
  6. Walk-In Clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Not happy

I liked that they are very quick to offer solutions and listen to what you have to say. However I didn't like that I wasn't given the total overview of what the costs were so I ended up paying for something that I wouldn't pay for if onknew that there would be an extra cost afterwards that didn't make me happy.

15 April 2026
Rated 5 out of 5 stars

100% great team and support

100% great team and support

13 April 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Adam,
We appreciate your kind words. It’s always a pleasure to hear that our patients have had a positive experience with our team.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Best....


I wanted to take a moment to share my recent experience with a doctor regarding my medication for mental health issues. I had an emergency supply appointment, and I must say, it was the best experience I've had so far with any doctor in the UK.
The doctor I spoke with was absolutely amazing. She was polite, understanding, and offered valuable advice on lifestyle changes without being pushy or dismissive. I received my prescription within a few minutes, which was incredibly helpful considering my busy lifestyle.
I strongly recommend reaching out to her if you find yourself in need of medical assistance.
Thanks,
Kestutis

17 April 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Kestutis, thank you for your thoughtful review. We’re delighted to hear that you felt well looked after during your visit. Providing a supportive and professional experience is very important to us, and your feedback means a lot.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Very helpful and good service

Very helpful and good service

9 April 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your review Youssra. We’re pleased to know you had a positive experience and appreciate you choosing our service.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Very nice and polite speaking lady…

Very nice and polite speaking lady their for injection no waiting like other clinics.

16 April 2026
Unprompted review
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Reply from Private Medical Clinic

Thank you for your kind words Mandeep. We’re pleased you were happy with the service provided and appreciate your support.
Naima Khan – Clinical Coordinator

Rated 4 out of 5 stars
Private Medical Clinic logo

Reply from Private Medical Clinic

We’re grateful for your feedback Gail and glad you had a good experience.

Naima Khan - Clinical Coordinator

Rated 5 out of 5 stars

Appointments are always available when…

Appointments are always available when you need one. Efficient and helpful service. Highly recommend

7 April 2026
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Reply from Private Medical Clinic

We really appreciate your kind words Madhuri. It’s great to hear you had a positive experience with us, and we’ll be sure to share your feedback with the team.

Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Excellent service from Dr Khela sorted…

Excellent service from Dr Khela sorted out a prescription
for my upper respiratory problem quickly and efficiently.

14 April 2026
Unprompted review
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Reply from Private Medical Clinic

We appreciate your kind review and are pleased we could help.

Rated 5 out of 5 stars

Responsive and good follow up

Responsive and good follow up

4 April 2026
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Reply from Private Medical Clinic

Thank you for your feedback — we really appreciate it and are glad you had a positive experience with us.

Rated 5 out of 5 stars

Amazing service

Amazing service. Dr Dattani listened and understood my needs. He was very kind and easy to talk to. Thank You!

10 April 2026
Unprompted review
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Reply from Private Medical Clinic

Thank you for your lovely feedback. We’re delighted to hear you felt well cared for during your visit with Dr. Dattani. Our clinical team always strives to provide safe, professional, and compassionate care, and it’s great to know this was reflected in your experience

Rated 5 out of 5 stars

Excellent experience

Got seen within 2 hours, professional health service

31 March 2026
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Reply from Private Medical Clinic

Thank you for your feedback — we truly appreciate your support and are glad you had a positive experience with us.

Rated 5 out of 5 stars

Compared to the nhs behaviour iv…

Compared to the nhs behaviour iv experienced.. the difference is night and day.
Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years by your local gp's,/nhs regimes, computer programs, etc that are clearly designed for grabing tax payers money as the priority.. over prioritising citizens health, (who pay for it.. talk about irony..)

9 March 2026
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Reply from Private Medical Clinic

Dear Tom,
Thank you for your feedback. We’re pleased to hear that you had a positive experience with our service. Our focus is always on providing accessible, professional, and patient-centred private GP care with clear advice and support tailored to individual needs.

We appreciate you taking the time to share your experience.

Kind regards,
Merima - Practice Manager

Rated 1 out of 5 stars

Were busy so ring back and thankyou for…

Were busy so ring back and thankyou for your understanding!!

This is definitely NOT what I want to heat when I ring a private health provider in a time of stress. Why can't you upgrade your systems to a customer focused business rather than a non customer focused business ! Useless

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I recently visited the private medical…

I recently visited the private medical clinic and had a positive experience. The doctor was attentive, listened carefully to my concerns, and explained the treatment options clearly. I felt reassured and well cared for during the consultation.

Booking the appointment was fairly straightforward, although I did not have an issue with availability. On the day, the reception staff were polite and helpful, and the practice itself was clean and well maintained.

Overall would recommend - thank you for the service!

31 March 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Aaron,
Thank you for your kind feedback. We’re pleased to hear that you felt listened to, well informed, and reassured during your consultation. Providing attentive, patient-centred care, clear treatment guidance, and a clean, welcoming environment is central to our private GP clinic. We truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this clinic from start to finish. The staff were professional, welcoming, and made me feel completely at ease throughout the process. Everything was explained clearly, and the level of care and attention to detail was excellent.

The environment was clean, well-organised, and very reassuring, which made a big difference. I really appreciated how efficient and smooth everything was, without feeling rushed at any point.

3 April 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Evelina,
Thank you for your thoughtful feedback. We’re delighted to hear that you had a great experience and felt at ease throughout your visit. Providing professional, welcoming care with clear communication and attention to detail in a clean, well-organised environment is central to our private GP clinic. We truly appreciate your kind words.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Private GP consultation

Great service from start to finish. The team was professional, efficient, and made me feel completely at ease throughout the process. Everything was explained clearly, appointments were well organised, and the overall experience was smooth and reassuring. Would definitely recommend to anyone looking for reliable medical care.

2 April 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your kind feedback.
We’re delighted to hear that you had a smooth and reassuring experience from start to finish. Providing professional, efficient, and well-organised private GP care with clear communication is central to our clinic, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 1 out of 5 stars

Absolutely uprofessional and immoral.

Absolutely uprofessional and immoral.

2 April 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Anya,

We’re sorry to read your comment. As a medical clinic, we have a duty to prescribe safely and in line with clinical guidelines and our prescribing policy. This means we are sometimes unable to issue medications if they are not clinically appropriate or considered safe.

We appreciate that this can be frustrating, however our priority is always patient safety and responsible medical practice. If you would like to discuss your consultation further, please feel free to contact us directly.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Went for my son’s travel vaccinations.

Went for my son’s travel vaccinations.
Straightforward booking process, quick access, very professional and friendly staff.
Highly recommended

31 March 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Pravin,
Thank you for your kind feedback. We’re pleased to hear that you found the booking process straightforward and your son’s travel vaccinations were delivered in a professional and friendly manner. Providing efficient access and high-quality travel health services is a key part of our private GP clinic, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 1 out of 5 stars

The pricing is not clear

The pricing is not clear. I left feeling swindled. I was given a prescription and was told I would need to pay “£5-£10” at the pharmacy. I had to pay 10-20x the amount at the pharmacy.

28 March 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Zanele,

Thank you for your feedback. We’re sorry to hear that you were disappointed with the cost of your medication. Unfortunately, pharmacy pricing is set independently and is outside of our control, so we are unable to govern or guarantee the fees charged once a prescription is issued.

We always aim to provide general guidance where possible, and we appreciate your feedback. Please feel free to contact us directly if you would like to discuss this further.

Kind regards,
Merima - Practice Manager

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