I’m having a problem getting my Mac connected to Unlocator (no problem at all with my iPhone or laptop) and Malik and support team are showing great patience and advice. We’re getting there! I thought... See more
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When it works it is great! But I find it oddly buggy and unstable. No pattern but sometimes it just doesn’t work and you have to play around with it - restart, sign-out and in again, etc. Annoying wh... See more
Having been long term customer’s we recently had a little blip with our service. After contacting Unlocator via the chat service Mallik responded to us and guided us through first steps to get reinsta... See more
Company replied
Good looking, polite, fast, super reliable. I use this service now several years and I can‘t see no end. Whether at home for your favorite shows from abroad or for safety issues during a trip. Whether... See more
Company replied
Company details
Information provided by various external sources
World Class VPN and Smart DNS provider. Our service allows you to surf the Internet in privacy with military grade security. Unblock streaming services and use the Internet without borders.
Contact info
Hammerensgade, 1267, Copenhagen, Denmark
- info@unlocator.com
- unlocator.com
4.4
Excellent
1K reviews
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
Highly recommended! Very reliable service + swift support in case of any issues.
24 February 2025
Unprompted review
Reply from Unlocator
Hi there.
Thank you for the good review, we appreciate it a lot!
Great and quick support
Great and quick support. One channel stopped working for me and they managed to get it up and running again in no time. Very happy with the Smart DNS solution and the provided support.
20 February 2025
Unprompted review
Reply from Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any further assistance in the future, please don't hesitate to contact us again at support@unlocator.com
I got great support from Mallik
I got great support from Mallik! He was prompt, polite, and effective.
19 February 2025
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you face any issues in the future, please don't hesitate to contact Mallik and the rest of our support agents again at support@unlocator.com
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Great Customer Service
I joined the Unlocator platform for use while in Ecuador. Unfortunately, I was unable to get it to work and decided to cancel my subscription. I'm not entirely certain why it wouldn't work. In dealing with the folks at Unlocator, I found them to be timely and very helpful in their responses.
I plan to give it another try when I return to Canada.
7 February 2025
Unprompted review
Reply from Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
You are welcomed back anytime, and if you do face any issues in the future, please don't hesitate to contact us again at support@unlocator.com
Best VPN Service
Too many VPN service in the market, but nothing compare the Unlocator superb customer service . 1000%% recommend
28 January 2025
Unprompted review
Reply from Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Program works well but BEWARE of the…
Program works well but BEWARE of the upgrade button. I just wanted to check the pricing (even from that page you had no choice but to click on a plan). ONE click and you are subscribed, whether you are ready or not, no confirmation etc. I'm out of pocket by money I couldn't afford to lose this month.
EDIT: They responded, and I got a full refund and very friendly customer service. Rating adjusted accordingly
7 January 2025
Unprompted review
Reply from Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Always receive timely and exemplary…
Always receive timely and exemplary customer service from Unlocator. Highly recommended.
5 January 2025
Unprompted review
Reply from Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Support Services: Very poor interaction with the clients
The Support Services is absolute unreliable. They take their time in replying to your issue. But most of all, they arrange times for a VPN session and then do a no-show. They don't react. Absolutely horrendous services.
27 November 2024
Unprompted review
Reply from Unlocator
Hi Suzane,
We are very sorry for the inconvenience caused by this issue! We've contacted you on your email in order to resolve this matter and schedule a new Teamviewer session, and we are looking forward to your reply.
Excelente Service and Support
Excelente Service and Support! Thanks all!
14 November 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Fast response
Reported an issue with a couple of channels during the weekend and it was resolved first thing Monday morning.
4 November 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Great customer service
Great customer service! I have been with Unlocator for years and they have always been both responsive and professional.
19 October 2024
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that you are satisfied with our service!
If you need any assistance in the future, please don't hesitate to contact us at support@unlocator.com
Sorry…this is not a positive…
Update: The company gave me a full refund, they told me they had a 30 day money back guarantee and they honored that. Thank you Unlocator!
So I am happy with the company’s refund, but the product did not work well for me.
Sorry…this is not a positive review…first, I was charged $131.00 when it was supposed to be a 7 day free trial..
Then I am trying to watch some programs and it will step and I will get an error message, I try to restart it, but then I get a “retry” message..and if it comes back in, it is in mute…so I need to stand there to get it unmuted, so I miss a lot of the program..it’s all chopped up…
I need to cancel.
16 October 2024
Unprompted review
Reply from Unlocator
Hi there,
We are very sorry to hear that! Please contact us at support@unlocator.com so we can have ore insights about these issues and resolve them as soon as possible.
Reply from Unlocator
Hi there,
We are glad to hear that you are satisfied with our service!
If you need any assistance in the future, please don't hesitate to contact us at support@unlocator.com
Quick and efficient help
14 October 2024
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that you are satisfied with our service!
If you need any assistance in the future, please don't hesitate to contact us at support@unlocator.com
SmartDNS stopped working for RaiPlay
SmartDNS stopped working for RaiPlay. In the past when I got in touch with them they were able to fix it. Lately they repeatedly just say they are working on it, but nothing really happens. A shame. I stopped using it. Their VPN works fine though.
30 September 2024
Unprompted review
Reply from Unlocator
Hi there,
We are very sorry to hear that! Please contact us at support@unlocator.com so we can have further insights about this issue and resolve it as soon as possible.
Awesome !
10/10 for solving a technical problem once again in less than 24h
22 September 2024
Unprompted review
Had a response to my problem very…
Had a response to my problem very quickly and it was soon sorted. Thanks
22 September 2024
Unprompted review
Fantastic quick response and problem…
Fantastic quick response and problem sorted
12 September 2024
Unprompted review
Great customer service
Awesome vpn app. Great customer service as well. Sadly, I had to cancel because I don't need a vpn anymore. Unlocator renewed my subscription for another 2 years (auto renew), I requested a refund. They replied on the same day and did the refund. That is great customer service. I will be back if I ever need a vpn again. Thank you so much.
23 August 2024
Unprompted review
Reply from Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
You are welcome back anytime in the future, and we'll be always ready to assist you whenever you need.
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