I’m having a problem getting my Mac connected to Unlocator (no problem at all with my iPhone or laptop) and Malik and support team are showing great patience and advice. We’re getting there! I thought... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When it works it is great! But I find it oddly buggy and unstable. No pattern but sometimes it just doesn’t work and you have to play around with it - restart, sign-out and in again, etc. Annoying wh... See more
Having been long term customer’s we recently had a little blip with our service. After contacting Unlocator via the chat service Mallik responded to us and guided us through first steps to get reinsta... See more
Company replied
Good looking, polite, fast, super reliable. I use this service now several years and I can‘t see no end. Whether at home for your favorite shows from abroad or for safety issues during a trip. Whether... See more
Company replied
Company details
Information provided by various external sources
World Class VPN and Smart DNS provider. Our service allows you to surf the Internet in privacy with military grade security. Unblock streaming services and use the Internet without borders.
Contact info
Hammerensgade, 1267, Copenhagen, Denmark
- info@unlocator.com
- unlocator.com
4.4
Excellent
1K reviews
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keen user of the DNS service
I have been a keen user of the DNS service for many years. The only trouble has generally been from my side. The help desk has always quickly sorted out my.blunders. Full hearted praise for Unlocator.
29 August 2025
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Once i hade worked through the…
Once i hade worked through the signing-up routine, unlocator worked smoothly and I can look att future programs att my demand. Super!
22 July 2025
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Quick response from customer service…
Quick response from customer service when I had a small issue. Issue was resolved within a couple hours. Website is easy to understand and use!
15 July 2025
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that you are satisfied with our service and support! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Issues are rare
Extremely rare to have an issue and even if I do they respond in a flash and sort the issue with little to no down time.
7 July 2025
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that you are satisfied with our service and support! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
very responsive and helpful
very responsive and helpful. Solved my issues very speedily
7 July 2025
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that you are satisfied with our service and support! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Unlocator always respond very quickly…
Unlocator always respond very quickly to find the solution to my problems/ queries.
A very helpful company! 😃
2 July 2025
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that you are satisfied with our service and support! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Excellent customer support
29 June 2025
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that you are satisfied with our service and support! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Excellent support
I've been a customer for 2 years. The support is excellent and very happy to help.
25 June 2025
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that you are satisfied with our service and support! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
I have been using unlocator since 2017…
I have been using unlocator since 2017 and the reason for still using it is that it is a very good vpn and their support is second to none. I have recently contacted their support because I had an issue with the geoblocking of some channels, and they responded swiftly and solved the problem. Thumbs up.
21 May 2025
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that you are satisfied with our service and support! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
I had Unlocator for the past 4 years…
I had Unlocator for the past 4 years and it worked very well. I also recently reached out to customer service and they exceeded my expectations!
18 April 2025
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that our service is meeting your needs! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Many years of uninterrupted service
Been an Unlocator customer for many years now. Not once have I had an issue with them (oops, hope I haven’t spoken too soon :). Having said that, I’ve just renewed for another two years and I highly recommend you do too.
9 April 2025
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that our service is meeting your needs! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Great service that cuts through the MLB…
Great service that cuts through the MLB blackouts. That’s all I use it for and it works.
6 April 2025
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that our service is meeting your needs! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Prompt and concise response to my…
Prompt and concise response to my problem
4 April 2025
Unprompted review
Reply from Unlocator
Hi there.
Thank you for the good review, we appreciate it a lot! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Quick and helpful customer service
Quick and helpful customer service. Works as described. Refunded my accidental auto renewal. A+
30 March 2025
Unprompted review
Reply from Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Reliable and always available to help
I've successfully used their DNS service for several years. The customer service response is prompt. Highly recommend.
29 March 2025
Unprompted review
Reply from Unlocator
Hi there,
We are glad to hear that you're satisfied with our service and our support team! If you need any further assistance with our service please don't hesitate to contact us again at support@unlocator.com
Excellent and very helpful customer…
Excellent and very helpful customer service.
27 March 2025
Unprompted review
Reply from Unlocator
Hello Anthony,
Thank you for the good review, we appreciate it a lot! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Highly Recommended
I’ve been using Unlocator for years now and I’m very satisfied with the product and mostly the customer service and technical team. Anytime there were issues, as there always are with any of these type of services, Unlocator always addressed them in a very fast and efficient manner. I’m very happy with the service mostly compared to other services I’ve used prior to finding this one. Highly recommend!
21 March 2025
Unprompted review
Reply from Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any further assistance with our service in the future, please don't hesitate to contact us again at support@unlocator.com
Unlocator DNS & VPN travels the world with me
I've used Unlocator DNS & VPN service for many years and it has travelled with me throughout EMEA and SE-Asia. Media companies continue to evolve their systems so there are occasional hiccups, but they are resolved, sooner or later, by the Support Team. I have no hesitation in recommending Unlocator for very good service value. Tip: As with any service, read the setup instructions carefully.
20 March 2025
Unprompted review
Reply from Unlocator
Hi James,
Thank you for review! If you do face any issues in the future, please don't hesitate to contact us again at support@unlocator.com
Unlocator: Access & Protection in One Package
I've been an Unlocator subscriber for years. When I moved to a smaller town I found my favorite baseball team's games blacked out, despite being in the proper geography where local broadcast SHOULD be available. Enter Unlocator. Other local fans of my team are jealous that I have access when they don't. I've also added their VPN service and use it religiously anytime I'm working with personal / sensitive information. Great service, and very easy to setup and use. Highly recommended.
15 March 2025
Unprompted review
Reply from Unlocator
Hi there,
Thank you for your good review, we highly appreciate it!
Excellent customer service
This is the only vpn app that actually works for all of my needs. I had an issue with my account and the customer service was excellent and they fixed the problem and gave me two extra months as compensation.
27 February 2025
Unprompted review
Reply from Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any further assistance with our service in the future, please don't hesitate to contact us again at support@unlocator.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.