My experience with this company and its Cacao product was GREAT. The product worked for me .I am 75 years old with minimal health challenges however my circulation was diminishing. I tried Maia Cacao... See more
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I tried Maia Cacao and wow super rich, smooth, and not over powering the sweet. It mixes so easily and literally feels like a cozy hug in a cup.
If you love chocolate drinks but want something that tastes more natural and high quality… this is SO worth trying!

Reply from Maia Cacao
They accepted my credit card payment and then said they can not deliver to my address and have not refunded my payment.
I see there review, of course a refund has not been given. just another lie.

Reply from Maia Cacao
Liked the initial batch and ordered more. When I tried the next batch (6 pouches), it looked and tasted much different. I opened several of the pouches and tested them---all dark, all gritty, with an earthy taste. Not what I ordered. I contacted the manufacturer and they said they had changed the formula and would not issue a refund. Terrible service!

Reply from Maia Cacao
when placing an order they have multiple ridiculous videos that you are forced to watch to finalize your purchase and threaten you that your card will be double billed. if you do not watch.

Reply from Maia Cacao
I got the 2 pack deal and it came within a week. The product tastes good in coffee. It dissolves fairly well. It seems to be of high quality. I bought it for the claim that it clears arteries. After a week of using it I don't feel worse but I can't tell if it's working as advertised. I'll finish the two bags and hope for the best.

Reply from Maia Cacao
Never received product. Will not honor package protection?

Reply from Maia Cacao
I ordered it. They said it was on back order. It took over 3 weeks to get here. I thought I got scammed. I finally received it and I didn't try it right away. I had surgery and I was on a strict diet. I finally got the clearance to go back to my regular diet and I tried it. It curdled in my milk. It was disgusting. I contacted customer service. They took a while to get back to me. Once they finally did and I explained my situation, they said there was nothing they can do. It is over my 30 days. They refused to respond to my emails after that.

Reply from Maia Cacao
Edit on 3/11/2026:
The sales tactics of this company are predatory. Once you select your product you are shown multiple upsell videos trying to get you to purchase more items than you originally selected. There is a warning at the top of the page that informs you that if you try to close the page or back out of the screen you will be charged double! There is a decline button after you watch the video and when you press it you are given a message like: By declining this offer I am agreeing that my heart health is not important to me, blah blah blah." These videos go on and on. Any respect I had for the company was lost when the sales pitch videos started. I decided that I did not want a product from such a unprofessional company so I contacted them and told them to not ship the item. They did not respond so I filed a dispute with Paypal. Mark from Trymaia stated in his messages to Paypal that they would NOT refund my money. I finally contacted my states Attorney Generals office as well as the FTC and magically my money was refunded. They sent the product anyway and I asked numerous times for a return label but they did not send one so the item went in the trash. If the item is anything like their customer service then that is where it belongs. Also, if you check out the address for the headquarters of Trymaia you will find that there are several scam businesses associated with that address, Grow Holdings being one of them. When you pull a Google street view you see that it is a small shack located in Riverton Wyoming. You have been warned!
Original review:
SCAM! SCAM! SCAM!

Reply from Maia Cacao
I ordered $200 worth of product 25 December 2025, but did not receive it! No response from the emails and voice mail I left. STAY AWAY from this company.
Review Revision 04/10/2026: Maia Cacao was able to resolve the problem in a very gracious manner. I received my order promptly and have been enjoying this excellent cacao. New rating: 5 STARS!

Reply from Maia Cacao
Do NOT buy this product. I purchased the buy 2 get 3 free and after trying it, it curdles the milk. Contacted customer service and told them I had opened the 2nd bag to see if it would also curdle and was told that they don’t refund if more than 1 open bag. They don’t guarantee their copy cat product where they add some soy ingredient making it taste awful.

Reply from Maia Cacao
I would rate it minus 100 but there is not star for that. I received a different product from what I ordered. Was upsold and the original order was not canceled. I have been asking for a refund - since they guarantee it - since December 11th, 2025. I have contacted the Federal Trade Commission, my states Attorney General, senators, and am trying to warn others you will be out the money and maybe not receive a product or if you do, it is not what is advertised. I am looking for other websites I can warn people about this and so far, have used this one, Sitejabber, multiple Facebook pages.
Please spread the word!
Update: yes, as reported below, I was FINALLY refunded. MAIA - NOT THE DATE MY REVIEW WAS POSTED.I had to get my state Attorney General and the Federal Trade Commission involved. I was promised multiple times over the the course of seven weeks I would get a refund. I spent about 20 hours working on this but with hundreds of emails, yes, got a refund. I am not sure who has that kind of time. I don't but the refund was imperative. They would have saved themselves a lot of bad press if they had just refunded me in the beginning as their guarantee promises.

Reply from Maia Cacao
DO NOT. Buy from this company there products are inferior and the steal extra money from your account .Do Not buy from this company you will regret it.

Reply from Maia Cacao
Placed an order online & was promoted to watch a video. I never confirmed my order , could not log out of the video & was charged twice for this order. Have not received my order.

Reply from Maia Cacao

Reply from Maia Cacao
I ordered their black friday special- 2 bags and 3 free- they also forced you to buy shipping insurance. I did receive an order number. Never received the product. Called the 800 number, a few days later I was called by some random NJ number. They said the order was "back ordered as so many people bought the product." I asked where it was coming from, she said CA. The website is WY and she said they had not updated the website. Then received an email with some shady player who signed it Dr. Vazquez= Maia. hahaha Still nothing. SCAM COMPANY DO NOT ORDER

Reply from Maia Cacao
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