Maia Cacao Reviews 99

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its quality and effectiveness, noting benefits such as improved circulation, increased energy, and better sleep. Many people appreciate the taste, describing it as delicious, smooth, and a great addition to coffee or smoothies. Consumers are also happy with the product's organic nature and lack of sugar. However, some people were dissatisfied with their order experience, mentioning issues like not receiving products, receiving incorrect items, or having orders double-charged. A few other people also felt that the customer service was unhelpful, particularly when dealing with product issues like curdling or return requests.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise its taste, describing it as... See more

Quality

Clients share positive opinions on quality, praising the rich, smooth taste of the cacao and its ease of use... See more

Order

People report ambiguous experiences with order. While some customers praise quick and easy ordering and... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers report positive experiences,... See more

Based on these reviews

Rated 4 out of 5 stars

My experience with this company and its Cacao product was GREAT. The product worked for me .I am 75 years old with minimal health challenges however my circulation was diminishing. I tried Maia Cacao... See more

Company replied

Rated 5 out of 5 stars

I have been taking Maia High Flavanol Super Cacao for 2 and 1/2 months now and beginning to see some physical health benefits. I take two servings daily, one first thing in the morning and the second... See more

Company replied

Rated 5 out of 5 stars

I use a serving of Maia in my coffee every morning, and it gives me a nice chocolate flavor without adding sugar. It also provides a noticeable energy boost that is "cleaner and clearer" feeling than... See more

Company replied

Rated 5 out of 5 stars

Maia has been great so far and now they've added nattokinase right into the cocoa! Tastes great and Ive come up with a homemade cocoa mix that Im enjoying every day! Who can say no to that? AND I feel... See more

Company replied

Rated 5 out of 5 stars

I enjoy my cacao as an alternative to my morning cup of black coffee. It’s very flavorful as is. My blood pressure has considerably lowered. I also regularly blend the cacao with fresh persimmon, dat... See more

Company replied

Rated 5 out of 5 stars

I've always enjoyed cacao, but had never thought about its potential health benefits. My family has a history of heart issues and my blood pressure's been higher than normal over the past year, so I w... See more

Company replied

Rated 5 out of 5 stars

I saw the advertisement for Maïa Super Cacao and decided to give it a try since I was experiencing minor heart palpitations occasionally. Also, I'm a chocaholic. I ordered through a Buy 2 Get 2 Free d... See more

Company replied

Rated 5 out of 5 stars

My wife and I have both taking Maia Cacao for about 6 months. We feel a noticeable positive health and wellness lift. Great mild flavor and easy to incorporate into any beverage. Mine is coffee....... See more

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Rated 5 out of 5 stars

Maia Cacao arrived within days and has a delicious deep cocoa flavor. It seems to help my BP a little but I was already taking Natto in capsule form. I had to stop the capsules because it was too much... See more

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Rated 5 out of 5 stars

If you need to get in touch with them, the Customer Service is amazing. And the product is so wonderful. I have a cup sometimes in the morning sometimes I mix it with my coffee sometimes I wait till t... See more

Company replied

Rated 5 out of 5 stars

The Maia Cacao product is superior in taste, packaging and proven results where I feel more energetic every day. The product of one tablespoon in coffee starts out my day making me feel confident an... See more

Company replied

Rated 5 out of 5 stars

I’ve been drinking cacao for a long time but just recently found Maia Cacao. This is the best! It’s rich and smooth without any bitterness. I love that it is organic and has no sugar. I’m hoping it... See more

Company replied

Rated 5 out of 5 stars

EXCELLENT product, does everything they said it would and more. Both my husband and myself could feel the benefits after the first use. It is truly unbelievable, just ordered another 8 bags, NEVER w... See more

Company replied

Rated 1 out of 5 stars

Do NOT buy this product. I purchased the buy 2 get 3 free and after trying it, it curdles the milk. Contacted customer service and told them I had opened the 2nd bag to see if it would also curdle and... See more

Company replied

Rated 5 out of 5 stars

Maia Superfoods has been a life-changer for my wife. Last summer we found out she has low blood flow issues from the knee down in both legs. We knew we’d need some medical treatment, but we also began... See more

Company replied

Rated 5 out of 5 stars

I'm just about finished my first bag of Ceremonial Cacao. Not only is it delicious in my morning coffee (and blends well with a whisk) but my blood pressure has stabilized noticeably. The deals they... See more

Company replied

Rated 1 out of 5 stars

when placing an order they have multiple ridiculous videos that you are forced to watch to finalize your purchase and threaten you that your card will be double billed. if you do not watch.

Company replied

Rated 5 out of 5 stars

My experience was great because I truly enjoyed the smooth and creamy texture of this cocao. I love it and wish to continue using this product. Thank you!

Company replied

Rated 5 out of 5 stars

Loved the taste, made great smoothies. I bought this Cacao to reduce my blood pressure, into the second month my blood pressure went fom 166 to 136, thank you Maia

Company replied

Rated 5 out of 5 stars

The taste of the cocoa and the results that it has driven for me. I have more energy and strength along with reduced blood pressure. I put the super cocoa in my protein shake each morning. It is my... See more

Company replied

Rated 1 out of 5 stars

I ordered their black friday special- 2 bags and 3 free- they also forced you to buy shipping insurance. I did receive an order number. Never received the product. Called the 800 number, a few days... See more

Company replied

Rated 5 out of 5 stars

I'm on my 3rd bag of Maia. I love this product. After taking this for 1 month I started feeling better. I felt I could breathe easier and over all I just felt great. I drink it in my coffee each morn... See more

Company replied

Rated 4 out of 5 stars

I got the 2 pack deal and it came within a week. The product tastes good in coffee. It dissolves fairly well. It seems to be of high quality. I bought it for the claim that it clears arteries. After a... See more

Company replied

Rated 5 out of 5 stars

I just know it's bringing my blood pressure down and I'm sleeping better. Since I have been taking it I have been watching my blood pressure. I have noticed it going down where I want to be.

Company replied

Rated 5 out of 5 stars

the product is good and the service is also good i got assisted with someone with the product and they are so helpful.

Company replied

Rated 4 out of 5 stars

I’ve only been using the product for 36 days - so until I have panels completed I cannot speak to the medical attributes of this product

Company replied

Rated 4 out of 5 stars

Maia is simple to take and is tasty. I am new to taking it, so I cannot yet describe its specified benefits. Nonetheless, I am optimistic.

Company replied

Rated 5 out of 5 stars

I have been taking the product for about a month now it gives me more energy and it has my blood pressure 120/80 haven't taken blood pressure medication since I've been taking maia great product highl... See more

Company replied

Rated 1 out of 5 stars

Placed an order online & was promoted to watch a video. I never confirmed my order , could not log out of the video & was charged twice for this order. Have not received my order.

Company replied

Rated 5 out of 5 stars

This is the best product I could of ever started in my routine in the morning. It has lowered my blood pressure and I feel at ease and calm .ore through out the day. Great purchase!

Company replied

Rated 5 out of 5 stars

This stuff is truly amazing. I am no longer on any blood pressure meds. My readings are incredible! 120/70.... was my last reading. When I go out for walks, I no longer am short of breath. It's abso... See more

Company replied

Rated 5 out of 5 stars

I’ve been using this product for 1 month. I definitely feel more energized and calm. Highly recommend!

Company replied

Rated 5 out of 5 stars

The customer service department is great! One of the pkgs was opened when I received it and they replaced it, no problem. Maia is a wonderful product to add to coffee, or smoothies. Thank you Maia!... See more

Company replied

Rated 5 out of 5 stars

I got my blood pressure under control then I turned my friend's on to maia products they thank me all the time and they swear by the products they used a lot of others products did not work .they wan... See more

Company replied

Rated 5 out of 5 stars

Added to coffee, this makes a delicious drink for breakfast. Additionally it has health benefits for the heart and circulation. I believe you will enjoy it and become a regular customer.

Company replied

Rated 1 out of 5 stars

I ordered it. They said it was on back order. It took over 3 weeks to get here. I thought I got scammed. I finally received it and I didn't try it right away. I had surgery and I was on a strict diet.... See more

Company replied

Rated 5 out of 5 stars

Been taken your product for two weeks and feel better circulation flow and some energy also so far so good 👍

Company replied

Rated 5 out of 5 stars

We stopped drinking coffee due to some health issues,we happened to see the facebook add and decided to give Maia a try, wow I had heard about ceremonial cacao and was anxious to try it. Maia quickly... See more

Company replied

Rated 1 out of 5 stars

I would rate it minus 100 but there is not star for that. I received a different product from what I ordered. Was upsold and the original order was not canceled. I have been asking for a refund - s... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Maia Cacao!….. it helped me make a smooth transition from coffee to hot cocoa in the morning and I’ve noticed my blood pressure readings improving as well!

Company replied

Rated 5 out of 5 stars

great taste and its definitely working my labs look great!

Company replied

Rated 5 out of 5 stars

I enjoy chocolate in general. When I saw this ad I decided to give it a try because of the great benefits!

Company replied

Rated 1 out of 5 stars

Edit on 3/11/2026: The sales tactics of this company are predatory. Once you select your product you are shown multiple upsell videos trying to get you to purchase more items than you original... See more

Company replied

Rated 5 out of 5 stars

The cocoa has helped my blood pressure greatly. It was as low as 118/74. This product helps and is worth the price.

Company replied

Rated 1 out of 5 stars

I like the actual product, but the purchasing was a nightmare. It was so bad it locked up my phone for 45 minutes. So even though I liked the product, I’m looking for a different vendor. I do not rem... See more

Company replied

Rated 5 out of 5 stars

I started using Maia Super Cacao in my morning Ooolong Tea in mid-January to reduce my blood pressure along with Force Factor's Beet Root Gummies. It is now the beginning of March & the BP is hoverin... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I tried Maia Cacao!

I tried Maia Cacao and wow super rich, smooth, and not over powering the sweet. It mixes so easily and literally feels like a cozy hug in a cup.
If you love chocolate drinks but want something that tastes more natural and high quality… this is SO worth trying!

4 March 2026
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

We absolutely love your description — “a cozy hug in a cup” captures the experience perfectly! It’s wonderful to hear how much you’re enjoying the rich, smooth taste and how easily it blends into your routine. Thank you for sharing your experience and for recommending Maia to others — your support truly means a lot to us.

Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

They accepted my credit card payment…

They accepted my credit card payment and then said they can not deliver to my address and have not refunded my payment.
I see there review, of course a refund has not been given. just another lie.

25 February 2026
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

Thank you for bringing this to our attention. During checkout, a remote delivery address was selected, which, unfortunately, is outside the areas our carriers can service.

Your order has already been fully refunded on February 27. If you still have any concerns or need further assistance, please feel free to reach out to our support team — we're always happy to help. You can reach us at +1 (800) 710-5668 or email us at care@trymaia.co
.

Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

Bait and switch---formula changed---now terrible!

Liked the initial batch and ordered more. When I tried the next batch (6 pouches), it looked and tasted much different. I opened several of the pouches and tested them---all dark, all gritty, with an earthy taste. Not what I ordered. I contacted the manufacturer and they said they had changed the formula and would not issue a refund. Terrible service!

15 February 2026
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

Thank you for sharing your feedback, and we’re truly sorry to hear the recent batch did not meet your expectations. The formula was updated to include 2000 FU of nattokinase to enhance the natural benefits of the product, which may have slightly affected the taste and texture.

We completely understand that changes can be unexpected. We currently have fresh cacao batches available, and we also offer a 30-day money-back guarantee for your peace of mind. Please reach out to our support team so we can make this right for you. You can call us at +1 (800) 710-5668 or email us at care@trymaia.co
.
Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

when placing an order they have…

when placing an order they have multiple ridiculous videos that you are forced to watch to finalize your purchase and threaten you that your card will be double billed. if you do not watch.

15 February 2026
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

Thank you for your feedback — we’re sorry for any frustration during the checkout process. The videos shown are optional upsell offers that can be skipped if you prefer. They are simply provided for customers who may want to access additional special deals.

Please rest assured that choosing not to watch these videos will not result in any double-billing. Once your purchase is completed, you are free to exit the page at any time.

Mark M.
Maia Customer Success Team

Rated 4 out of 5 stars

Expensive but tastes good

I got the 2 pack deal and it came within a week. The product tastes good in coffee. It dissolves fairly well. It seems to be of high quality. I bought it for the claim that it clears arteries. After a week of using it I don't feel worse but I can't tell if it's working as advertised. I'll finish the two bags and hope for the best.

9 February 2026
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

Thank you for taking the time to share your honest experience. We're glad to hear the cacao arrived quickly and that you're enjoying the taste and quality in your coffee.

Everyone’s experience can be a little different, but we appreciate you giving Maia a try and sharing your thoughts as you continue using it. Your feedback means a lot to us.

Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

Never received product

Never received product. Will not honor package protection?

28 January 2026
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

We’re sorry to hear that you haven’t received your order — that’s certainly not the experience we want for our customers.

Please reach out to our support team with your order details so we can investigate the shipment and review the package protection on your order. If necessary, we’ll make it right by issuing a refund and sending a replacement product at no cost. You can contact us at +1 (800) 710-5668 or email us at care@trymaia.co
.

Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

DON'T WASTE YOUR MONEY!!!!

I ordered it. They said it was on back order. It took over 3 weeks to get here. I thought I got scammed. I finally received it and I didn't try it right away. I had surgery and I was on a strict diet. I finally got the clearance to go back to my regular diet and I tried it. It curdled in my milk. It was disgusting. I contacted customer service. They took a while to get back to me. Once they finally did and I explained my situation, they said there was nothing they can do. It is over my 30 days. They refused to respond to my emails after that.

2 February 2026
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

We’re truly sorry to hear about your experience and understand how frustrating this must have been. We would really like the opportunity to review your case and see how we can assist you.

Please share your order number with our support team so we can look into the details and help you further. You can reach us at +1 (800) 710-5668 or email us at care@trymaia.co
. We’re here to support you and will do our best to make this right.

Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

SCAM

Edit on 3/11/2026:

The sales tactics of this company are predatory. Once you select your product you are shown multiple upsell videos trying to get you to purchase more items than you originally selected. There is a warning at the top of the page that informs you that if you try to close the page or back out of the screen you will be charged double! There is a decline button after you watch the video and when you press it you are given a message like: By declining this offer I am agreeing that my heart health is not important to me, blah blah blah." These videos go on and on. Any respect I had for the company was lost when the sales pitch videos started. I decided that I did not want a product from such a unprofessional company so I contacted them and told them to not ship the item. They did not respond so I filed a dispute with Paypal. Mark from Trymaia stated in his messages to Paypal that they would NOT refund my money. I finally contacted my states Attorney Generals office as well as the FTC and magically my money was refunded. They sent the product anyway and I asked numerous times for a return label but they did not send one so the item went in the trash. If the item is anything like their customer service then that is where it belongs. Also, if you check out the address for the headquarters of Trymaia you will find that there are several scam businesses associated with that address, Grow Holdings being one of them. When you pull a Google street view you see that it is a small shack located in Riverton Wyoming. You have been warned!

Original review:
SCAM! SCAM! SCAM!

30 January 2026
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

Hi Joseph,

We’re sorry to hear that you feel this way. Our records show that your order was successfully delivered on February 11, 2026. Additionally, due to the delivery delay, a full refund was already issued to you on February 4, 2026.

We’re always here to help and want to ensure every concern is addressed. If you have any questions or need further clarification, please feel free to reach out to our support team at +1 (800) 710-5668 or email us at care@trymaia.co
.

Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

No product. No support.

I ordered $200 worth of product 25 December 2025, but did not receive it! No response from the emails and voice mail I left. STAY AWAY from this company.
Review Revision 04/10/2026: Maia Cacao was able to resolve the problem in a very gracious manner. I received my order promptly and have been enjoying this excellent cacao. New rating: 5 STARS!

26 January 2026
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

Hello Michael,

We’re very sorry to hear about your experience and understand how upsetting this situation must be. This is certainly not the level of service we aim to provide.

Please allow us the opportunity to investigate this for you. Kindly share your order details with our support team so we can check the shipment status and assist you promptly. You can reach us at +1 (800) 710-5668 or email us at care@trymaia.co
. We’re here to help and will work to resolve this as quickly as possible.

Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

Do NOT buy this product

Do NOT buy this product. I purchased the buy 2 get 3 free and after trying it, it curdles the milk. Contacted customer service and told them I had opened the 2nd bag to see if it would also curdle and was told that they don’t refund if more than 1 open bag. They don’t guarantee their copy cat product where they add some soy ingredient making it taste awful.

28 December 2025
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

We’re sorry to hear about your experience and appreciate you sharing your feedback. Cacao can sometimes react with very hot milk or certain milk types, which may cause curdling when mixed directly. Many customers find it works best when blended well or mixed gradually into their beverage.

We’d be happy to review your order and see how we can assist further. Please feel free to reach out to our support team with your order details at +1 (800) 710-5668 or email us at care@trymaia.co
, and we’ll gladly take a closer look for you.

Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

I would rate it minus 100 but there is…

I would rate it minus 100 but there is not star for that. I received a different product from what I ordered. Was upsold and the original order was not canceled. I have been asking for a refund - since they guarantee it - since December 11th, 2025. I have contacted the Federal Trade Commission, my states Attorney General, senators, and am trying to warn others you will be out the money and maybe not receive a product or if you do, it is not what is advertised. I am looking for other websites I can warn people about this and so far, have used this one, Sitejabber, multiple Facebook pages.
Please spread the word!

Update: yes, as reported below, I was FINALLY refunded. MAIA - NOT THE DATE MY REVIEW WAS POSTED.I had to get my state Attorney General and the Federal Trade Commission involved. I was promised multiple times over the the course of seven weeks I would get a refund. I spent about 20 hours working on this but with hundreds of emails, yes, got a refund. I am not sure who has that kind of time. I don't but the refund was imperative. They would have saved themselves a lot of bad press if they had just refunded me in the beginning as their guarantee promises.

9 December 2025
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

We’re very sorry to hear about your experience and understand how frustrating this situation must feel. This is certainly not the experience we want for our customers.

According to our records, your full purchase amount was already refunded on January 25 to your original method of payment. If you still have any concerns or need assistance confirming the refund, please feel free to reach out to our support team, and we’ll be happy to help. You can contact us at +1 (800) 710-5668 or email us at care@trymaia.co
.

Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

DO NOT buy from this company

DO NOT. Buy from this company there products are inferior and the steal extra money from your account .Do Not buy from this company you will regret it.

6 January 2026
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

We’re sorry to hear that you feel this way and take concerns like this very seriously. Our goal is always to provide a positive experience for our customers.

If you believe there has been any issue with your order or billing, please reach out to our support team with your order details so we can review the situation and assist you. You can contact us at +1 (800) 710-5668 or email care@trymaia.co
, and we’ll be happy to help.

Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

Bogus

Placed an order online & was promoted to watch a video. I never confirmed my order , could not log out of the video & was charged twice for this order. Have not received my order.

5 January 2026
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

We’re sorry to hear about your experience and appreciate you bringing this to our attention. The videos shown after checkout are optional promotional offers and are not required to complete your purchase. You are free to exit the page at any time, and doing so will not create additional charges unless an offer is manually accepted.

We’d really like to review your order and billing details to see exactly what happened and assist you further. Please contact our support team with your order information so we can look into this right away. You can reach us at +1 (800) 710-5668 or email us at care@trymaia.co
.

Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

SCAM

placed order for this product and never received it!

16 December 2025
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

We're very sorry to hear about your experience. This is certainly not the experience we want for our customers.

Please share your order details with our support team so we can investigate this right away and help resolve the issue for you. You can reach us at +1 (800) 710-5668 or email us at care@trymaia.co
. We’re here to help and will make sure this is looked into as quickly as possible.

Mark M.
Maia Customer Success Team

Rated 1 out of 5 stars

DO NOT FALL FOR THIS SCAM

I ordered their black friday special- 2 bags and 3 free- they also forced you to buy shipping insurance. I did receive an order number. Never received the product. Called the 800 number, a few days later I was called by some random NJ number. They said the order was "back ordered as so many people bought the product." I asked where it was coming from, she said CA. The website is WY and she said they had not updated the website. Then received an email with some shady player who signed it Dr. Vazquez= Maia. hahaha Still nothing. SCAM COMPANY DO NOT ORDER

23 November 2025
Unprompted review
Maia Cacao logo

Reply from Maia Cacao

We’re very sorry to hear about your experience and understand how concerning this situation must feel. We sincerely apologise for the confusion and frustration caused.

During major promotions like Black Friday, high order volumes can sometimes lead to temporary backorders, and shipments may be dispatched from different fulfilment centres depending on stock availability. Our customer support team may also contact customers from different service numbers when assisting with order updates.

We would truly like the opportunity to look into this for you and make things right. Please share your order details with our support team so we can investigate the shipment status and provide clear updates. You can reach us at +1 (800) 710-5668 or email us at care@trymaia.co
.

Mark M.
Maia Customer Success Team

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