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Trueplay Reviews 298

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TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

There was an error on the screen of subscribing to the site and paying, so I asked for cancellation, but an additional payment was made a few days later, so I inquired. A counselor responded quickl... See more

Rated 3 out of 5 stars

Truplay digital has charged my account twice for the membership that i was unaware of or used. Even after contacting customer service after the first charged i waa promised a refund and cancelation an... See more

Company replied

Rated 5 out of 5 stars

I had acidentally requested ongoign subscription (not intended to do so). I wrote to the trueplay to cancel. They not only promtly cancelled but agreed to Refund as well Thanks Kevin

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3.6

Average

TrustScore 3.5 out of 5

298 reviews

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Rated 1 out of 5 stars

Scam unauthorised subscription service you can't cancel.

Scammers who sign you up to a subscription service you didn't ask for. I thought I was signing up for a warranty on a product via a QR code and was told I'd taken out a subscription, which I cancelled straight away but they then emailed a couple of days later to say the subscription had been renewed! There seems to be no way to cancel the subscription on their website, despite there being an option for it - it doesn't work!

17 January 2025
Unprompted review
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Reply from Trueplay

Dear Angela,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 4 out of 5 stars

ann was good at my case

ann was good at my case & she is doing well as my case is an exception looking forward to the success of the case hoping everything will go well as the case is under review

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Verry profi

In this company are a lot of people verry profi and they are doing good.
Edith contact me and we solved the issue.

9 December 2024
Unprompted review
Rated 1 out of 5 stars

This is fully scam

This is fully scam. Charge you 1€ first and then claim one day later over 30€ without any contract. Fully scam

1 December 2024
Unprompted review
Trueplay logo

Reply from Trueplay

Dear Stephan,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

This is a scam

This is a scam. I thought I was signing up for a print service in Officeworks. I have cancelled but this won't happen for 14 days and they now want to charge me €68.50 for the next cycle of subscription. I have frozen my credit card but don't know if this will stop them Fingers crossed!

2 December 2024
Unprompted review
Trueplay logo

Reply from Trueplay

Dear Ann ,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

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