Triton Cycles Reviews 

5,893
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient delivery service, with many items arriving quickly and often ahead of expectations. People appreciate the high quality of the products received, finding them to be as described and well-suited for their needs. Reviewers also consistently highlight the competitive pricing and excellent value, often finding the best deals online. Furthermore, the overall service, including helpful staff and good communication about orders, receives strong positive feedback. However, some customers also noted issues with order processing and delivery, experiencing significant delays, lack of tracking information, or items not arriving as expected. A few other people also felt that product quality was occasionally problematic, citing instances of misleading product descriptions or receiving damaged and unusable items like bent spokes or stripped components.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting fast dispatch and... See more

Product

Users describe positive interactions with product, often praising the quality and value of items like shoes,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration over... See more

Price

People report positive experiences with pricing, often finding items at competitive rates and good value.... See more

Service

Customers consistently note positive experiences with service, with many praising the excellent, prompt, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ad on your site made it look like it was the front and back wheel so when I brought the halo sas wheel I thought it was wheels? That’s the only down side and the slow delivery it took a lot longer... See more

Rated 4 out of 5 stars

I would review, as you keep reminding me, but rhe tyres have not arrived and there is no tracking Update, Triton have issued a refund as unable to track my item, so very good customercservice

Rated 4 out of 5 stars

Great price quick delivery would have been 5* but I sent a question by email and never received a reply I had to search online elsewhere for the answer but will be using them again

Rated 5 out of 5 stars

Seriously impressed with the sales, delivery and post-delivery care from the lovely team at Triton. I ordered a Ridley Grifn A gravel bike on the evening of the 27th Jan and was delivered by Triton's... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(5,893)

143 reviews in the last 12 months

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Rated 4 out of 5 stars

I would review

I would review, as you keep reminding me, but rhe tyres have not arrived and there is no tracking
Update, Triton have issued a refund as unable to track my item, so very good customercservice

14 August 2025
Rated 1 out of 5 stars

trek rail battery cover

placed the order on line for an item that was said to be in stock , payment was returned with out saying why also no phone call to say the same , normaly no problems with triton , saying that is was not a really a problem but a call would have been nice ,
thanks mick

21 August 2025
Rated 1 out of 5 stars

15 days, No parts, Little Comms, 1 Cancelled Order and 1 Peeved Customer

When my bottom bracket failed, I looked to Triton to help. I purchased the Praxis Works T47 BB and tool, both showing as in stock. This was Monday (Day 0). I immediately got an email confirmation with a delivery window (free delivery) of between Day 2 and Day 8. I had 7 days till I was going on holiday with my bike, so I had time. I chase up on Day 3 when I have had no more comms. The staff reassured me that the item had come in and was shipped on Day 3. 1-2 days for delivery would still leave me time. In the online system my order is showing as dispatched (despite still being 'In Picking') so I felt a little reassured. The warning sign of no tracking details was there, but I gave Triton the benefit of the doubt. Day 4,5,6,7 nothing. I end up going on holiday without my best bike (thankfully, I have a spare). Day 14, I arrive home to a note from Royal Mail. I pop round to my neighbours to pick up the parcel... It's a parcel for my wife! No comms, no BB!! I call up Triton, the staff say they will look into it and call me back. No call. Day 15 I call up again and ask for an update. Apparently the warehouse don't have the tool! I immediately cancel the order. I won't be fooled again by their competitive pricing and low cut-off for free delivery. The staff have been great, but the general comms from the website/email/warehouse/order updates have been the worst I have ever experienced for something showing as in-stock in the first place!!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

RSL Aeolus tyres purchased at a…

RSL Aeolus tyres purchased at a reasonable competitive price.
Quick delivery but the actual product is extremely difficult to fit so much so that I have to seek assistance at my local bike shop.

4 August 2025

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