Travel Department Reviews 

5,419
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional tour guides for their extensive local knowledge, exceptional helpfulness, and genuinely friendly attitude throughout every single excursion. Travelers also highlight the remarkably well-organized daily itineraries, safe transportation, and comfortable hotel accommodations that make discovering international destinations completely stress-free and enjoyable. Some reviewers were not happy with the evening meals provided at certain hotels, noting that the food choices could sometimes feel rather inconsistent and disappointing. A few other people also felt that communication issues, unexpected delays, or specific tour guide details occasionally fell short of expectations during busy moments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional knowledge and... See more

Holidays

Clients share positive opinions on holidays, describing them as well-organised, stress-free, and offering a... See more

Location

Reviewers mention positive feedback about location, highlighting that hotels are often perfectly positioned... See more

Service

Users describe positive interactions with service, highlighting a welcoming and stress-free experience from... See more

Quality

Consumers find quality to be positive, highlighting clean accommodations and excellent meals. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re just home after a week spent in Lake Como and used the Travel Department for our organised tours. Our guide was Carol - all we can say is such a big thank you for making our holiday and all t... See more

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(5,419)

530 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I felt looked after from the moment I arrived.

I felt looked after from the moment I arrived. I met the guide and a great group of people so had lovely company even though I set out alone. The hotel exceeded my expectations in terms of food, facilities, location and friendliness of staff. I loved having time to spend there alone or with other people on the trip and also getting to explore Sicily without the inconvenience of public transport or the stress of hiring a car. The guides on the excursions were very informative and friendly.

10 June 2026
Rated 5 out of 5 stars

Our recent trip to Norway fjords

Our recent trip to Norway fjords, was nothing short of amazing,, from location, to trip , hotels , and of course our wonderful tour guide Vidar ,, although expensive,, I would recommend and already have ,, recommended it to my family and friends

30 June 2026
Rated 3 out of 5 stars

Booked a trip in January to Lake Como…

Booked a trip in January to Lake Como in June. I requested a " quiet room " when making the booking. I got a noisey and tiny room on the first floor of The Grand Hotel Menaggio overlooking a busy road.TD had six months to honor or reject this request, but sat on their hands. Hotel staff and Rep were great. Pity about the room

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Morocco, a country well worth experiencing

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel, and our bus driver were excellent. Staying in different Riads most nights was a new experience as was our camel ride through the desert! An amazing country and way of life, especially the Souks, well worth experiencing. Well done TD Active!

13 May 2026
Rated 5 out of 5 stars

CLASSIC TUSCANY

We had a great holiday on the "classic Tuscany" tour with the travel dept.

The hotel was lovely. Staff were very friendly and helpful. The food was also good in the hotel with a pizza place just across the road for lunch on free days. The area of Monticatini was a lovely town to stay in.The tour guide Claudia was brilliant and so helpful. She was always checking to see if we were all doing ok. The itinerary was good too and the rest days were very welcome after the tour days. I would highly recommend this tour to anyone as having the tour days all organised for us was great.

It was a very enjoyable holiday indeed and we would consider another one in the future.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Tuscany solo

Max was an excellent guide and went the extra mile for everyone.
The hotel was in a great location,but the room was rather spartan, the shower was not great, and there were not enough clothes hangers.
Access to a pool in a heatwave would have been desirable. Otherwise , I was very happy with the organisation.

26 June 2026
Rated 5 out of 5 stars

Excellent experience.

Guide, Anka, was fantastic. Very punctual, knowledgeable and approachable. Excursions were interesting and worthwhile. Optional trip to Monaco and Monte Carlo was awesome. Hotel Eden was central, near sea front, accommodation and breakfast were first class and staff were excellent. Plenty to do on “rest” days. Cannes was a delight.

19 June 2026
Rated 5 out of 5 stars

Activity based holiday

Although the holiday feels expensive it actually works out ok as nearly everything is covered once you reach your destination, particularly on an activity based trip with TD Active where a packed lunch is also included.

18 June 2026

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