Travel Department Reviews 5,366

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making every interaction pleasant and informative. The holidays are frequently described as well-organized, stress-free, and enjoyable, with many appreciating the thoughtfully planned itineraries and excellent excursions. Reviewers also highlight the quality of the hotels, their convenient locations, and the delicious food provided, contributing to an overall fantastic travel experience. However, some people mentioned issues with slow service in dining rooms, poor food quality, or guides with limited knowledge in certain areas. A few customers also noted that some tours were too long and exhausting, or that the schedule was quite busy with early starts and long drives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising guides and hotel staff for their... See more

Holidays

Customers consistently note positive experiences with holidays, often highlighting the excellent organization... See more

Location

Users describe positive interactions with location, with many reviewers highlighting the excellent and... See more

Service

Customers had positive experiences with service, frequently praising the excellent organization of trips and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent accommodation, facilities,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

The Grand Hotel Menaggio in Lake Como was amazing mainly due to the spectacular views. The hotel itself was lovely and the staff were great. Overall all of our excursions started promptly on time and... See more

Rated 5 out of 5 stars

I'm just back from one of many holidays with the Travel Dept. This holiday was to Nerja, Granada and Costa del Sol. Fabulous trip, hotel in Almunecar was amazing. Great location and facilities. Tour g... See more

Rated 5 out of 5 stars

I chose this holiday because of it's wonderful itinerary in one of my favourite countries. I was'nt disappointed. The hotel was ideally situated in Cannes. Lovely food, accomodation was great, -very... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Activity based holiday

Although the holiday feels expensive it actually works out ok as nearly everything is covered once you reach your destination, particularly on an activity based trip with TD Active where a packed lunch is also included.

18 June 2026
Rated 5 out of 5 stars

krakow city break

Just back from 4 night city break.
Hotel was lovely. Good range of breakfast food. Staff were friendly in reception.
Krakow easy city to navigate __ excellent and great value tram services _ machines at stops and accept card __ Over 70's go free!.
Everywhere in the city accepts card payments.
One mention __ if you want to go to Auschwitz ___ book ahead. We were there over a weekend so tickets were not available for the saturday.
The Salt Mines were fascinating.
Paulina our guide was lovely and friendly and helpful with any queries.
All in all a very nice breakaway with usual good organisation by Travel Department.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Hotels and food great

Hotels , transport , site visits all excellent. Our guide Katarina was well versed on the history of Ancient Greece. We both got a lot out of the trip .

16 June 2026
Rated 5 out of 5 stars

Fjords of Norway, including Flam Railway and Bergen

A wonderful holiday in Norway. Our guide Vidor was excellent. He was friendly, helpful, very well organised, with a great sense of humour. The trips on the fjords and trains all went smoothly. The accommodation was lovely and we had a thoroughly enjoyable holiday.

19 June 2026
Rated 5 out of 5 stars

l found it to be a very interesting…

l found it to be a very interesting tour.Tour guide did her best the weather was not good the first few days.The trip to the Trulli houses was particularly nice starting with olive oil and finishing with wine tasting.The hotel was very good clean friendly staff, the food was ok, Breakfast was very good especially on the free days.ln general it was excellent.

10 June 2026
Rated 4 out of 5 stars

Danube Rhapsody River Cruise

Just returned from the Danube Rhapsody River Cruise. The boat, crew and food were excellent. A negative for many people were that the single beds were too small, about 2'6' and also the guided tours were too rushed, not enough time to see things. Other than that the whole experience was most enjoyable, a very slick operation but that's what you expect from Travel Department.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

A 5 star trip to Puglia!

My daughter and her husband who live in Ireland included us (we live in the USA) to join them in the tour called Undiscovered Italy-Highlights in Puglia at the end of May 2026. We can't say enough about our tour guide Alessandra and the local guides Angele, Domatella and Anna with sightseeing and highlights of the area. Puglia is a beautiful historical place. The local restaurants have delicious dishes and wines and the daily breakfast at the Hotel was five star with Sonia's organization with food and drinks at the buffet. Our hotel was very comfortable and clean with pleasant staff. This is our second trip using the Travel Department but not the last!!!

27 May 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful country

Beautiful country, very green not unlike home, very good day trips, excellent hotel facilities.

Guide, while doing here best, had poor English and difficult to understand. Excellent hotel except for its very poor food.

21 June 2026
Rated 5 out of 5 stars

Great location

Good organization of trip. Hotel Balzoni in great location overlooking the lake- very good breakfast and
satisfactory dinner options.

14 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look