Very poor performance.Fob you off with email after email repeatedly with generic responses not really getting anywhere even after providing proof attached to emails I sent.I had enough so had to put... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This isn't great at all I still haven't had any meaningful response yet regarding my issues that i raised via the resolver platform nearly 3 weeks ago. On top of that the ongoing issues around getti... See more
Initial AI email type response covered none of my complaints. This was then only then followed up supposedly by an advisor with an even worse cant be bothered not answering anything type of answer. Th... See more
Company replied
There is such a significant delay in TransUnion recognising my changed address. I moved a year and a half ago, changed the electoral roll records promptly, but TransUnion are still behind. Penalising... See more
Company replied
Company details
Information provided by various external sources
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Contact info
One Park Lane, LS3 1EP, Leeds, United Kingdom
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
2.9
Average
541 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very prompt response.
22 May 2026
Reply from TransUnion UK
Hi Mr Clark,,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
So efficient and effective thanks
22 May 2026
Reply from TransUnion UK
Hi Paul,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Reply from TransUnion UK
Hi Anna,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Great experience and helpful advice.
21 May 2026
Reply from TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Greatly timed emails
21 May 2026
Reply from TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Very quick and helpful thankyou
21 May 2026
Reply from TransUnion UK
Hi,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
I am giving a 2-star review because…
I am giving a 2-star review because TransUnion’s standard dispute process is completely broken, inaccessible, and lazy. It literally took a phone call and a formal complaint from me to force them to look at my emails and paperwork properly.
When I submitted my dispute via email, everything was laid out perfectly—my name, address, and all required proof. Despite having all the facts on day one, it took a ridiculous 3 to 4 days just to get an initial email response, followed by another 5 days of being dragged through a repetitive email loop. As someone with dyslexia, being forced into an endless maze of written emails because staff were too lazy to look at the evidence was incredibly stressful and entirely unnecessary. They just sit on information and reply with standard email templates.
The Failure: All evidence was provided upfront via email, yet it was ignored for nearly 10 days while I was passed around in back-and-forth email loops.
The Turning Point: Nothing moved until I stepped up the pressure, called them, and filed a formal complaint. Only then did they finally initiate a proper investigation.
The Only Saving Grace: Once the formal complaint forced a real human being to actually look at the records, the dispute was settled correctly.
I am glad the matter is finally resolved, but no customer should have to lodge a formal grievance just to get basic service. TransUnion needs to stop hiding behind slow, automated email loops and fix their broken system.
21 May 2026
Reply from TransUnion UK
Hi Mr Watson,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
Great communication
21 May 2026
Reply from TransUnion UK
Hi,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Good communication
21 May 2026
Reply from TransUnion UK
Hi Mrs Walsh,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Staff were quite helpful.
20 May 2026
Reply from TransUnion UK
Hi Mutai,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Easy to apply for
Easy to apply for, response very weak and not giving enough information.
20 May 2026
Reply from TransUnion UK
Hi
Thank you for your feedback.
We’d really value the opportunity to look into this further and better understand what information you felt was missing.
Please feel free to contact us at ukconsumer@transunion.com with the subject line 'TrustPilot'.
We’ll be happy to review your experience and use your feedback to improve our communications going forward.
Thanks
Victoria
Identity fraud
I am the victim of identity fraud and Transunion have been very helpful with advice and action on my behalf.
20 May 2026
Reply from TransUnion UK
Hi Peter,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Reply from TransUnion UK
Hi Amy,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Highly recommend
Sorted my issues promptly and efficiently. Highly recommended.
Very communative and was kept in the loop throughout the process.
19 May 2026
Reply from TransUnion UK
Hi Jonathan,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Raised a dispute on my credit file
Raised a dispute on my credit file. Emailed directly as could not find any missed payments on the file. Quick replying advising who had reported this. Emailed back advising it was not accurate. They raised a dispute and I got a reply within about 10 days saying it had been successful and would come off my credit file. Really pleased with the quick response and resolve to my issues.
11 May 2026
Unprompted review
Reply from TransUnion UK
Hi Claire,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
The call was attended to quickly
The call was attended to quickly, and matters were addressed swiftly. Much appreciated.
12 May 2026
Unprompted review
Reply from TransUnion UK
Hi Uzzam,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Proven inaccurate records
Proven inaccurate records
I’ve discovered over 25 soft searches by this mobsfrom my bank , thanks,
All related to organisations I’ve never had links with , so from that I’m entitled to assume they’re a bunch of chancers potentially destroying life’s of those less fortunate than I am their key any talent is selling their services to organisations more inept than themselves 🤪
12 May 2026
Unprompted review
Reply from TransUnion UK
Hi David,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Reply from TransUnion UK
Hi Muhammad,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Transunion are useless
Transunion are useless, any thing that changes in owing more is quickly added, anything which as been paid off or vastly reduced what you owe take these useless numb nuts months to sort out. Making peoples credit rating look far worse that it actually is.
trying dispute this crap organisations useless ways
is nigh on impossible.
7 May 2026
Unprompted review
Reply from TransUnion UK
Hi Ian
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Staff had dealt my queries…
Staff had dealt my queries professionally and efficiently. Totally satisfied with the outcome of the call.
1 May 2026
Unprompted review
Reply from TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
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