TransUnion Reviews 242

It is impossible to speak to somebody who speaks English as a first language. They are very rude and talk over you.
Repeatedly answer the same questions and then put on hold.
This is a scam company from Asia.
Be very cautious.
Stay away from them or you will be data breached.
Horrible company

My credit points were down by 18 points making me look bad. Nothing had changed. In fact I was paying down my accounts and in a timely manner. Their AI chat thing did not answer my question of WHY. I dont know what they dropped my points for especially so drastically. They are BS for monitoring and reporting. They make their own rules

TransUnion ignored paper mail disputes, then changed online dispute dates, they were in deemed refusal for a PIPEDA access request and only responded with a vague report and made minor corrections after regulatory involvement. The governing regulatory body saw any communication and any minor correction as an improvement and a partial win. Equifax is more responsive and reciprocal. It's well documented and known that Canadians can have great difficulties correcting wrong information eveb when TransUnion is in clear violation of consumer and privacy laws. Often TransUnion only acts when their hand is forced, and often governing regulatory agencies act as mediators politely asking for compliance without enforcing Canadian law. TransUnion like Equifax will try to upsell their products when you are contacting them regarding concerns and even if you purchase those credit monitoring and protection products your concerns will not be properly reviewed. My experience is ongoing from April 2025 and expected escalation through 2027 until regulatory and legal processes are finalized.

The fact that this outsourcing structure may be technically legal does not explain why a company entrusted with highly sensitive personal and financial information is allowed to continue operating with such ineffective, scripted, and difficult-to-access consumer support, especially where unresolved errors can cause real harm.

Hello everyone, I've read several of your comments and I sympathize with your problems with this company. I also agree that this company should be shut down. My problem was only just resolved after a month of sending emails left and right and making three phone calls that yielded nothing. I know the complaints here concern the English-language service, but in my case, it's the Canadian French-language service I have to deal with, as I'm a Francophone; this message is actually a translation. I created a TransUnion account to lock my credit after losing documents containing all my personal information, including my Social Security number. The next day, I wanted to access my account again, and to my surprise, it had been suspended. In short, it took over a month to finally regain access. I immediately unlocked my credit, even though it means less security, just in case they block my account again... My Equifax credit is locked, but I have no problem accessing it. That's all. It would take an online petition sent to the Government of Canada to shut down or change this business.

This company should be put out of business and sued for poor business practices. I was a victim of Fraud and my identity was stolen and i have had to fight with them for over 4 months. They have started a new dispute with every follow up and add an additional 30 days to their investigation when asked for removal. It took over a week for a supervisor to call me back and when they did still nothing was done. The agents are rude, dismissive and opportunistic in selling subscriptions and the credit monitoring is a scam that has no benefit.

Not really a useful company.
-charge fees for fraud monitoring and they are EXPENSIVE.

their "fraud investigation" is just calling the company and asking if that company agrees that it is fraud (no proof involved). So ultimately not really beneficial, and the police don't do anything either. Then you end up pinned down by the big corporation with this credit issue and nobody cares. This causes people to pay the bill anyway and suffer the credit hit. This causes inaccurate credit reporting but it does give corporations alot of power to force people to pay money they shouldn't, such as fraud and over-charging, fraudulent automatic renewals (TOTALAV).

On top of that, there is only 2 agencies so what can you do about it? not much, there isn't much motivation for good treatment of clients either. but they can milk us for money with monitoring fees you can get through your bank and credit company anyway for free.

I can't imagine the people who have given up and have bad credit who don't deserve it.

The prices may be fair, but I would give a 0 on customer service. It takes them a long time to reply and when they do its obvious they haven't read prior emails, or didn't understand them. Also VERY hard to understand. STRONG accents.

These sites need to get the loan companies to put the real prices of people's loans with the interest their charging you borrow $1200 and paying companies $3500 should be on your credit report not fake payments of less!!!!

The worst customer service experience. Poor English, and they were unable to explain the issue clearly. When I asked to speak with a supervisor, they refused to transfer my call.

I was given an activation code from my accountant in order to access Trans Union. When I went online it didn't accept either of my email addresses. I was then suspended. I then called in and talked with a representative. I had to answer a few questions and his computer didn't accept my answers although I wasn't told which ones. There was no conversation between us. He wouldn't tell me what went wrong. The only thing he said I could do was to write a letter to Trans Union and that I would hear back in about 30 days. This is a long time especially if my identity is at risk. Very unhelpful. I don't even know why my email wasn't accepted.

It’s so hard to understand their workers. All have thick East Indian accent

Had to contact over an error in my report. The person I spoke to was very empathetic and very concerned. The error was corrected in two weeks.

I called to get a billing issue resolved not cancel my card and suspend my account you incompetent people. Something wrong with the employees, and they need to SPEAK ENGLISH properly!

Impossible to make a free online account to manage your credit score! Brings me lots of problems! OF COURSE, CLOSED ON THE WEEKEND,

They have terrible support their staff can't even spell let alone speak English... I don't feel safe using them.

What a horrible company! I've been on the phone with them all morning and their customer service is a joke. The representatives have such incredibly strong accents and speak so quickly that it's impossible to understand them. It's not as if I'm old and can't understand accents. This is beyond anything I've ever experienced. Not only are they hiring people impossible to understand, their customer service is terrible in other ways and their website malfunctions.

Anyone with cognitive impairment, hearing issues, no access to technology, etc. will not be able to use this service which is the only method that we have to verify if our data is safe after a cyber security attack.

My Dad was advised that his personal information including SIN was leaked by CIRO, a Canadian financial regulatory association. We created an account on TransUnion using the access code provided by CIRO but we were locked out immediately. We had to phone the toll free number and waited on hold for over 30 minutes, then endured 30 mins with the agent on the phone. He was very difficult to understand with a thick accent and a phone delay that had us talking over each other, leading to even more confusion and frustration. You need a lot of time, patience and determination to resolve any issue with the company. Their policy's are terrible, making it difficult to use the services. Customer service is the worst, prompting most to give up and risk that the cyber leak won't impact them because they just cannot get this organization to help them.

Most older Canadians would feel better if there was an office that they could visit, like Service Canada or Service Ontario, where they can see the person that is helping them and ensure that they are resolving the issue. We are told not to trust websites or phone communications as they are often used to defraud us, but that's the only way we can use Transunion to see if our identity is being stolen.

Victims of cyber crime are required to do all the personal identity verification alone, without a family member or translator, which would be nearly impossible for most of the people over 80 in my life. They are capable in the day to day, but in this kind of transaction, they become confused, irritated and upset. There has to be a better way for Canadians to verify that a cyber attack doesn't ruin their financial future.

Press one for English? lol, 3 attempts to register for 3 different people. Can't complete any on their website. Equifax was no problem for any of them. If these people had a pet goldfish, they'd probably name it fluffy.

This company is the worst I have ever dealt with, and I would not deal with them for a second if I had the choice, but I was forced to.
They give you a hard time for no reason. Its client service agents are like parrots. They repeat what they were programmed to say. It seems that thinking and communication with the clients are banned.
What surprises me is how this company can survive with this shitty customer service.
When I felt I was talking to someone very ignorant, I asked her to speak to her supervisor. She said, I have no supervisor. Is there someone I can complain to? The answer is NO.
I dealt with 100s of companies in North America. Never seen this stupidity and lack of support for their customer.
I personally did not go to them by choice. I was sent to them by another government agency, which has its system under cyber attack. I complained to the company CIRO, Canada Investment Regulatory Organization, which I will write a review about later.
Canadians are plagued by companies that live off the system and abuse their customers, knowing they can get away with it.
For your info, there is NO PLACE TO COMPLAIN ABOUT THIS SHITTY COMPANY.

Had a piece of ID stolen. Called TransUnion to create an account to put a fraud alert. They told my mom to give them her SIN number. She is too trusting and gave it. Now they won't remove it. The process is to send a typed letter to a mailbox and wait 30 days for confirmation to remove something they shouldn't have asked to begin with. They did not inform her that this was optional and pushed her to give it and store it. This is horrible. The government ought not to allow private companies to collect SIN numbers. These people need to be sued.

Also, now you can't even verify yourself, which means the website is crappy. How is this not one credit bureau that is governmental? Why are private companies storing our personal information against fraud? What the heck does the government do? Preposterous!