We had an outstanding experience working with Threshold Mortgages. Ben Cummins our mortgage advisor was exceptional - incredibly knowledgeable, proactive, and supportive throughout the process. He... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are first time buyers, and so finding a mortgage felt like a mine-field. Jake, Daniella and the team helped us through the process so smoothly, and explained everything along the way. We really app... See more
Company replied
Threshold has some of the country’s finest mortgage advisors who provide an excellent service to the clients. The overall process and the conversations were completely stress free and the process went... See more
Company replied
Megan J is a star, we had a few complications with our re-mortgage application, as this was our 1st re-mortgage we were not fully aware how it worked. Megan took the time to explain the process and w... See more
Company replied
Company details
Information provided by various external sources
Threshold Mortgage Advice offers professional mortgage advice helping you to find the right lender and mortgage for you. For over a decade we have been one of the mortgage advisers that some of the UK House builders and Housing Associations recommend. Our clients always return to use our services time and time again knowing they will receive quality advice.
Contact info
2 The Brookside Centre, Auckland Road, SO15 0SD, Southampton, United Kingdom
- 03300 249 115
- admin@thresholdmortgages.com
- thresholdmortgages.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Amazing service, amazing people
We are first time buyers, and so finding a mortgage felt like a mine-field. Jake, Daniella and the team helped us through the process so smoothly, and explained everything along the way. We really appreciated how considerate and thoughtful they have been throughout, and we could not have sorted our mortgage without them
19 December 2025
Unprompted review
Reply from Threshold Mortgage Advice
Thank you for sharing your experience! We’re thrilled to hear that Jake, Daniella, and the team could guide you smoothly through the mortgage process and make everything clear along the way. It’s wonderful to know you felt supported and cared for , congratulations on your first home, and we’re so glad we could help make it happen!
Joshs' attention to detail has been…
Joshs' attention to detail has been second to none. Josh kept us updated and offered sound advice throughout the each stage of the mortgage process.
I would not hesitate to recommend Threshold Mortgages to anyone searching for mortgage advice.
Keep up the good work!
16 December 2025
Reply from Threshold Mortgage Advice
Thank you so much for your kind words! We’re delighted to hear that Josh was able to provide clear updates and sound advice throughout every stage of your mortgage process. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience!
I wish to convey my gratitude to…
I wish to convey my gratitude to Teressa and Janice. not forgetting staff at Threshold.
They have been brilliant in putting up with me with my remortgage and updating.
Thank you and wishing all a merry Christmas and best wishes for 2026
15 December 2025
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for your kind message! We’re delighted to hear that Teressa, Janice, and the team were able to support you throughout your remortgage. We really appreciate your kind words and wish you all the best for 2026!
Amazing!
Can’t thank Stacey enough for all her help during this process. From the onset she remained professional and helpful. For anyone looking for sound mortgage advice I would fully recommend Stacey and threshold. Thanks for everything!
Nick and Emma
11 December 2025
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for your kind words! We’re thrilled to hear that Stacey was able to support you throughout the process and provide the guidance you needed. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience!
Really attentive and informative advice…
Really attentive and informative advice from Joshua.
Reviewed all market products and provided impartial advice.
27 November 2025
Reply from Threshold Mortgage Advice
Thank you for your feedback! We’re delighted to hear that Joshua was able to provide attentive, informative, and impartial advice. We really appreciate you taking the time to share your experience!
Great experience
Had very smooth and great experience with Threshold services and team. Highly recommend this team.
28 November 2025
Reply from Threshold Mortgage Advice
Thank you for your kind words! We’re thrilled to hear you had a smooth experience with our team, and we really appreciate your recommendation.
Gillian and Co were very forthcoming…
Gillian and Co were very forthcoming and re-assuring throughout the whole procrss
3 December 2025
Reply from Threshold Mortgage Advice
Thank you for your feedback! We’re delighted to hear that Gillian and the team were able to provide reassurance and support throughout the process. We really appreciate you taking the time to share your experience!
Josh P was excellent in giving us…
Josh P was excellent in giving us mortgage advice, helping with queries and keeping us updated through our experience. Would highly recommend Threshold to friends and family. We are now in our new home! Thank you Josh.
Darcey & Nick
12 August 2025
Reply from Threshold Mortgage Advice
Thank you so much, Darcey and Nick! We’re thrilled to hear that Josh could guide you through the process, keep you updated, and help with all your queries. Congratulations on your new home, and we really appreciate your recommendation!
Reply from Threshold Mortgage Advice
Thank you for taking the time to provide a kind review
Review for Joshua Pidwell
Josh was really helpful at the start, especially with his promptness in responding to my queries!
17 November 2025
Reply from Threshold Mortgage Advice
Hi Pranav, Thank you for your feedback! We’re thrilled to hear that Josh was able to assist you promptly and make the process smooth. We’ll be sure to share your kind words with him
Very helpful
14 November 2025
Reply from Threshold Mortgage Advice
Thank you for taking the time to review our service
Excellent and Exceptional
Threshold has some of the country’s finest mortgage advisors who provide an excellent service to the clients. The overall process and the conversations were completely stress free and the process went through seamlessly. My advisor Mr Ben Cummins and my case handler Mr Aidan were simply brilliant and were always ready to answer any questions that I had. They provided clear and concise advice on some of the critical matters. Overall, I would highly recommend Threshold for any mortgage related service that they provide.
19 November 2025
Reply from Threshold Mortgage Advice
Hello Mr Bala, Thank you for sharing such wonderful feedback! We’re thrilled to hear that Ben and Aidan provided clear, concise advice and made the process stress-free for you. Our team strives to deliver seamless experiences, and it’s great to know they exceeded your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future!
Commendation to Joe K of Threshold
Joe K. made the mortgage process simple and stress‑free. He explained everything clearly, found us a great deal, and was always quick to respond. Highly recommend his professional and friendly service.
13 November 2025
Reply from Threshold Mortgage Advice
Hi Ella, Thank you for your wonderful feedback! We’re so pleased to hear that Joe made the mortgage process simple and stress-free for you. His clear explanations and quick responses are exactly what we strive for, and we’ll be sure to share your kind words with him. If you need any further assistance, we’re always here to help!
Very good experience with the brokers…
Very good experience with the brokers at Threshold they helped both with our mortgage and home insurance needs. Would recommend.
18 September 2025
Reply from Threshold Mortgage Advice
Thank you for your feedback! We’re delighted to hear you had a great experience with our brokers and that we could assist with both your mortgage and home insurance needs. Your recommendation means a lot to us, and we’re always here if you need any further support!
First class service
Our mortgage advisor, Stacey Hotson, was fantastic. From the very first day, she was a pleasure to work with, making what could have been a stressful process enjoyable and smooth. We highly recommend both the company and Stacey, as we received exceptional service. Thank you so much, Stacey!
14 November 2025
Unprompted review
Reply from Threshold Mortgage Advice
Thank you for your amazing feedback! We’re delighted to hear that Stacey made your mortgage journey smooth and enjoyable. Providing exceptional service and reducing stress is what we strive for, and it’s wonderful to know Stacey delivered that experience for you. We truly appreciate your recommendation and look forward to helping you again in the future!
Highly recommend
Highly recommend. Easy process from the start especially with us being complete novices. 5 stars
13 November 2025
Reply from Threshold Mortgage Advice
Thank you for your kind words! We’re so pleased to hear the process was easy and stress-free, especially as first-time buyers. Your 5-star recommendation means a lot to us, and we’re always here if you need any further support in the future!
Has been a privilege to work with this…
Has been a privilege to work with this team.
Brilliant work and great team.
11 November 2025
Unprompted review
Reply from Threshold Mortgage Advice
Thank you for your very kind review
Thank you Jake & Melanie!
We reserved our new build back in February, and Jake at Threshold Mortgages has been extremely helpful and patient from the very start. He qualified us so we could reserve our home and went on to help us secure a great mortgage offer. As new builds take time and rates changed along the way, Jake was always quick to help us secure a better deal whenever we asked, he was efficient, knowledgeable, and nothing was ever too much trouble.
Melanie, our case handler, was also fantastic, patient, supportive, and always happy to help. As first-time buyers, we definitely had a lot of questions, but Melanie was always understanding and took the time to explain everything clearly. She kept in close contact with us and our lender throughout, making sure the whole process stayed on track for completion.
We’re so grateful for all the help from Jake and Melanie. They were both patient, professional, and extremely helpful throughout the whole process.
We’ll definitely be using them again in the future. Thank you for making everything so smooth and stress-free!
11 November 2025
Unprompted review
Reply from Threshold Mortgage Advice
Hello Hannah, thank you for taking the time to provide such a wonderful review.
We understand that any purchase can be stressful and when its a New Build property the length of time from reservation to completion can be lengthy and because of that there managing this and clients expectations is something we take pride in.
Im so glad to hear that Jake and Melanie were there to keep you informed and answer your questions throughout your journey and i know they were very happy to read your very kind words
We cant wait to work with you again and hope that you enjoy your new home
Seamless and Efficient Service.
Seamless and Efficient Service.
Moreover they managed to achieve this within a short time frame.
4 November 2025
Reply from Threshold Mortgage Advice
Thank you very much for your kind words , i am so pleased to hear you were happy with the service.
Reply from Threshold Mortgage Advice
Thank you for taking the time to provide such a nice review
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