We had an outstanding experience working with Threshold Mortgages. Ben Cummins our mortgage advisor was exceptional - incredibly knowledgeable, proactive, and supportive throughout the process. He... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are first time buyers, and so finding a mortgage felt like a mine-field. Jake, Daniella and the team helped us through the process so smoothly, and explained everything along the way. We really app... See more
Company replied
Threshold has some of the country’s finest mortgage advisors who provide an excellent service to the clients. The overall process and the conversations were completely stress free and the process went... See more
Company replied
Megan J is a star, we had a few complications with our re-mortgage application, as this was our 1st re-mortgage we were not fully aware how it worked. Megan took the time to explain the process and w... See more
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Company details
Information provided by various external sources
Threshold Mortgage Advice offers professional mortgage advice helping you to find the right lender and mortgage for you. For over a decade we have been one of the mortgage advisers that some of the UK House builders and Housing Associations recommend. Our clients always return to use our services time and time again knowing they will receive quality advice.
Contact info
2 The Brookside Centre, Auckland Road, SO15 0SD, Southampton, United Kingdom
- 03300 249 115
- admin@thresholdmortgages.com
- thresholdmortgages.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Not given the best advice
Not given the best advice, to come out of a rate as they were sure they could help and secure the additional funds, now stuck with a higher rate and £5k in charges. Not the best from a whole of the market broker!
1 June 2026
Unprompted review
Ross was fantastic throughout my…
Ross was fantastic throughout my mortgage application. As a first-time buyer, there was a lot I didn’t know, but he took the time to explain everything clearly and guide me through each stage of the process.
I genuinely felt like he had my best interests at heart and was invested in helping me get the right outcome. I wouldn’t hesitate to recommend Ross to anyone looking for mortgage advice, especially first-time buyers. Thanks again for all your help and support throughout the process.
27 May 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for your kind words I really appreciate you taking the time to share your experience.
It was an absolute pleasure working with you, especially as a first-time buyer. I’m glad I was able to make the process clearer and help you feel confident at each stage , hat’s always my goal.
I’m really pleased we found the right outcome for you, and it means a lot to hear that you felt supported throughout.
If you ever need anything in the future, whether it’s re-mortgaging or just a quick question, don’t hesitate to get in touch.
Wishing you all the best in your new home!
Pleasant people
Pleasant people, answered all queries and gave estimates as and when required
1 June 2026
Reply from Threshold Mortgage Advice
Thank you for your kind feedback it’s really appreciated.
We’re glad to hear you found the team pleasant to deal with and that your queries were answered clearly and promptly. Providing timely estimates and keeping everything straightforward is something we always aim for, so it’s great to know that came through in your experience.
If you need any support in the future, we’d be more than happy to help.
Reply from Threshold Mortgage Advice
Thank you for your kind feedback we really appreciate it.
We’re pleased to hear you received a good level of service and felt the care you received was tailored to your individual needs. Providing diligent, client-specific support is something we pride ourselves on, so it’s great to know that reflected in your experience.
If there’s anything more we can help with in the future, please don’t hesitate to reach out.
Efficient and effective service
Efficient and effective service. Listened to what we wanted and sorted out everything in two weeks. Would highly recommend them.
28 May 2026
Reply from Threshold Mortgage Advice
Thank you for your kind words we really appreciate your feedback.
We’re delighted to hear that you found our service efficient and effective, and that we were able to understand your needs and get everything sorted so quickly. Helping clients achieve the right outcome in a smooth and timely way is always our aim.
Your recommendation means a lot to us. If you ever need any support in the future, we’re always here to help.
Matt Kirby made our dream of buying a…
Matt Kirby made our dream of buying a home feel possible. As first-time buyers, we honestly could not have asked for a better mortgage broker. From the very beginning, Matt was professional, patient, supportive, and always willing to answer every question we had throughout the process.
Buying a home can feel extremely stressful and overwhelming, but Matt made the entire experience feel much smoother and less intimidating. His communication was excellent, he kept us updated at every stage, and he truly cared about helping us achieve the best possible outcome.
Thanks to Matt’s hard work and dedication, we were able to get our mortgage approved, which means so much to us and our future. We never felt like just another client, and that level of care is something we truly appreciated.
I would highly recommend Matt Kirby and Threshold Mortgages to anyone looking for a trustworthy, knowledgeable, and genuinely caring mortgage broker. Thank you again for everything. We are incredibly grateful.
Karla Landino
1 May 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for your incredibly kind and thoughtful message, it truly means a lot.
We’re absolutely delighted to hear how positive your experience was with Matt. Supporting first-time buyers is something we’re really passionate about, and it’s great to know that Matt was able to make the process feel smoother, less overwhelming, and genuinely achievable for you.
Your comments about his patience, communication, and dedication are greatly appreciated, and we’ll be sure to pass this on to him. It’s especially rewarding to hear that you felt valued and supported every step of the way, that’s exactly the experience we strive to provide for every client.
Congratulations on getting your mortgage approved , such an exciting milestone! We’re so pleased we could be part of your journey.
Thank you again for your recommendation and kind words. If you ever need any help in the future, we’re always here for you.
I can say I had a good experience with…
I can say I had a good experience with Threshold. They explained every step of the process, the way forward and I believe found me the best deal, saving me a ,lot of stress and probably money
15 May 2026
Reply from Threshold Mortgage Advice
Thank you for your kind feedback , we really appreciate you sharing your experience.
We’re so pleased to hear that you felt well informed throughout the process and that everything was explained clearly at each stage. It’s great to know we could help reduce the stress and support you in finding a deal that worked well for you.
Helping clients feel confident while potentially saving time and money is exactly what we aim for, so your comments mean a lot to us.
If you ever need any further advice or support in the future, we’d be more than happy to help.
Matt Kirby is a excellent
Matt Kirby is a excellent, very attentive, responsible and with great passion.
14 May 2026
Reply from Threshold Mortgage Advice
Thank you for your kind words we really appreciate your feedback!
We’re delighted to hear how positively you found Matt. His attentiveness, responsibility, and genuine passion for helping clients are exactly what we pride ourselves on, and it’s great to see that reflected in your experience.
I was mortified just the thought of…
I was mortified just the thought of having to deal with paperwork and things but thresholds took that to another level i did not expect. Get them on board and you will have a stress free process. The way they’ve dealt with me can’t describe it more like a well oiled machine.
Can’t recommend them enough the way they dealt with me and took the weight of my shoulders was an experience that I’ll never forget.
15 May 2026
Reply from Threshold Mortgage Advice
Thank you so much for your kind and honest feedback, it really means a lot to us.
We completely understand how daunting the paperwork side of things can feel, so it’s fantastic to hear that we were able to take that stress off your shoulders and make the process much easier than you expected. Creating a smooth, well-managed experience is exactly what we aim for, so your “well-oiled machine” comment truly puts a smile on our faces!
We’re so pleased we could support you in a way that made such a lasting impression. Your recommendation means the world to us.
If you ever need any help in the future, we’ll be more than happy to assist you again.
Joe was absolutely amazing
Joe was absolutely amazing! Helped throughout everything! Highly recommend
12 May 2026
Reply from Threshold Mortgage Advice
Thank you so much for your kind words we really appreciate it!
We’re delighted to hear you had such a positive experience with Joe.
Supporting you every step of the way is exactly what we aim for, and it’s great to know he made the process smooth and straightforward for you.
Your recommendation means a lot to us. If you ever need any help in the future, we’re always here to assist!
Remarkable service experience !
We are really pleased with the service. First and foremost everything was systematic and hasslefree. Secondly it was pretty fast. Lastly, keeping us informed about each and every step and suggesting what will be beneficial for us. Thanks to Martin and Gill!
6 May 2026
Reply from Threshold Mortgage Advice
Thank you so much for your kind words we really appreciate it!
We’re delighted to hear you had such a positive experience with Joe. His commitment to supporting clients every step of the way is exactly what we aim for, and it’s great to know he made such a difference for you.
Your recommendation means a lot to us. If you ever need anything in the future, we’re always here to help!
The staff were informative
The staff were informative, friendly and honest. They helped us find a good mortgage and kept us informed along the way.
1 May 2026
Reply from Threshold Mortgage Advice
Thank you for your kind feedback we really appreciate you sharing your experience.
We’re delighted to hear you found the team informative, friendly, and honest throughout the process. Keeping you well informed while helping you secure the right mortgage is exactly what we strive for.
It was a pleasure supporting you, and if you ever need any help in the future, we’d be more than happy to assist.
I cannot recommend Nigel enough
I cannot recommend Nigel and Kieran at Threshold Mortgages highly enough. This is the second time Nigel has helped me with a mortgage and on both occasions he has been incredibly knowledgeable, responsive and genuinely invested in getting the best deals for us. The mortgage process can be stressful enough without worrying about your broker, but with Nigel I always felt in safe hands. If you're looking for a mortgage adviser who actually cares about their clients and delivers results, look no further. See you again in a couple of years for our remortgage
30 April 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for your continued trust and such a fantastic review it really means a lot to us.
We’re delighted to hear that Nigel has been able to support you so effectively on more than one occasion, and that both he and Kieran provided a knowledgeable, responsive and reassuring service throughout. Knowing you felt in safe hands is exactly what we strive for, especially during what can often be a stressful process.
Your comments about genuine care and delivering the best outcome are greatly appreciated, and we’ll be sure to pass your kind words on to them both.
We look forward to working with you again for your remortgage in the future and as always, we’ll be here whenever you need us!
Brilliant service from start to finish
We had an excellent experience with our mortgage advisor (Eve Patinskiene) throughout the entire process. She was brilliant from start to finish, always incredibly helpful, attentive, and patient in answering all of our questions.
She went above and beyond to make our dream of buying our home a reality, guiding us through every step with professionalism and genuine care.
We are truly grateful for all of her support and would recommend Threshold without hesitation to anyone looking for mortgage advice.
3 March 2026
Unprompted review
Reply from Threshold Mortgage Advice
Thank you so much for your kind and thoughtful feedback we truly appreciate you taking the time to share your experience.
We’re absolutely delighted to hear how positive your journey was with Eve. Her attentiveness, patience, and commitment to supporting clients every step of the way are exactly what we pride ourselves on, and it’s wonderful to know she made such a difference throughout your home-buying process.
Going above and beyond to help make your dream a reality is what it’s all about, and your kind words mean a great deal to the whole team. We’ll be sure to pass this on to her.
Congratulations on your new home, and thank you again for your recommendation it really means a lot. If you ever need any support in the future, we’re always here to help!
Reply from Threshold Mortgage Advice
Thank you so much for your kind feedback! We’re really pleased to hear everything was easy from start to finish. Josh will be delighted to know his support made such a positive difference. If you need anything in the future, we’d be more than happy to help.
Being a first time buyer
Being a first time buyer, they made the process fast, clear and seamless.I almost couldn't believe it.Communication and support was hands on and effective, making sure you are carried alone through the process.I have no regrets I chose your services.
22 April 2026
Reply from Threshold Mortgage Advice
Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that, as a first-time buyer, you found the process fast, clear, and seamless. It’s especially rewarding to know our communication and hands-on support helped guide you confidently through each step. We truly appreciate your trust in choosing our services and are so pleased to hear you have no regrets. Wishing you all the best in your new home, and we’re always here if you need us in the future.
Really great help from Threshold…
Really great help from Threshold Mortgage advice which were able to help me get my first mortgage. Even if mine was a little bit complicated. Can’t thank them enough
20 April 2026
Reply from Threshold Mortgage Advice
Thank you so much for your kind words. We’re really pleased we could help you secure your first mortgage, even with a few complexities along the way. Our team at Threshold Mortgage Advice is committed to finding the right solution for every client, and it means a lot to know you felt supported throughout the process. We truly appreciate your trust and can’t thank you enough for choosing us. Wishing you every happiness in your new home.
Mortgage
Thank you so much for your advice and help during this process. We did it together 🎉🎉
24 April 2026
Reply from Threshold Mortgage Advice
Thank you so much for your kind words. It was an absolute pleasure supporting you throughout the process, and we’re so glad we could work through it together
Absolutely fantastic as per usual
Absolutely fantastic as per usual. I have been using threshold but specifically Mr Christopher Vispond for over 10 years. Very reactive and managed to get me a deal during a highly volatile mortgage market! Highly recommend… see you in 5 years Chris
10 April 2026
Reply from Threshold Mortgage Advice
Thank you for such a fantastic review and for your continued trust over the past 10 years. We’re delighted to hear that Christopher’s reactive approach and expertise helped secure you a great deal, especially in such a highly volatile mortgage market. Your longstanding loyalty to Threshold means a great deal to us, and your recommendation is truly appreciated. We look forward to working with you again in five years — Chris will be ready!
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