The Infinite Loop Reviews 

386
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient device repairs, noting that damaged laptops, iMacs, and other electronics are restored to working order quickly while successfully saving important data. Many consumers point out that these professional repair solutions cost a fraction of official store prices, making it a reliable and budget-friendly alternative. People also note the transparent pricing structure and the clear communication maintained by the team throughout the entire repair process. Furthermore, staff members are consistently described as exceptionally friendly, polite, and extremely knowledgeable about dealing with various technical issues.

What people talk about most

Service

Consumers find service to be exceptionally efficient and professional, consistently praising the quick repair... See more

Product

People report positive experiences with product, highlighting seamless repairs, data recovery, and battery... See more

Staff

Users describe positive interactions with staff, praising the team for being friendly, highly knowledgeable,... See more

Price

Clients share positive opinions on price, consistently noting that services and repairs cost a fraction of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly staff, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their... See more

Rated 5 out of 5 stars

This is the 2nd time I’ve engaged Infinite Loop and the 2nd time i’ve been so blown away by their services. They recovered the contents of my iphone which died suddenly and gave me terrible anxiety a... See more

Rated 5 out of 5 stars

Just got my macbook pro M1 back after it had completely stopped turning on, I took it to apple first but they were just going to change the motherboard and I was going to loose all my data and it wa... See more

Rated 5 out of 5 stars

I recently had my iMac serviced by Infinite Loop Mac Repairs and I couldn’t be happier with the experience. The team was professional, knowledgeable, and kept me updated throughout the entire process.... See more


Company details

  1. Computer Repair Service
  2. also in
  3. Computer Service
  4. Used Computer Store

Written by the company

With over 32 years experience repairing and selling Apple devices, you can be assured they are in safe hands with us. Whether you need a new iPhone screen or you are looking to buy a new MacBook, we can help. We pride ourselves in our customer service and attention to detail, we always go the extra mile to ensure our customers are happy. Give us a call today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

386 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(386)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a problem with my apple desktop…

I had a problem with my apple desktop computer I contacted Infinite Loop who identified what was causing the problem and they fixed it within days
The staff are exceptionally talented and knowledgeable and provide excellent customer service and support I would recommend them to all

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Flawless service

I had a fantastic experience with InfiniteLoop. From start to finish, their team was professional, knowledgeable, and incredibly helpful. They diagnosed and fixed my MacBook quickly, keeping me informed throughout the process and making everything completely stress-free.

What really stood out was their excellent customer service and attention to detail. They took the time to explain the issue clearly and made sure everything was working perfectly before returning my laptop. It's refreshing to find a company that genuinely cares about both the quality of their work and their customers.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

MacBook Pro 100% Fixed in Record Time

My vintage Macbook Pro was on its last legs. It's hardly been switched off for 10+ years, and is my DAW workhorse. The fan was On more than Off (huge problem in a studio), the trackpad was like wading through treacle, the bottom of the case was bulging, all due to battery swelling, and it must have been full of dust too. Infinite Loop returned it o me in a (very) few days, looking and running like new,, for a fraction of the cost of the upgrade I thought I was facing. Flawless. Highly recommended.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Awesome, gold standard service!

This is the 2nd time I’ve engaged Infinite Loop and the 2nd time i’ve been so blown away by their services. They recovered the contents of my iphone which died suddenly and gave me terrible anxiety and this time they repaired my Mac Air laptop which I’d almost written off. They know their stuff, turnaround is fast, they communicate regularly with you to provide updates and are total professionals. Don’t go anywhere else- these guys are the business!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT ALL ROUND

Infinite Loop was recommend to me by a long time friend and advisor. I was so delighted to learn that there is now someone in Birmingham who fixes old Macs.
They are easy to find: parking is good and not too expensive.
Reception is friendly and prompt, and all my questions were answered straight away.
My 2008 MacBook Pro was seriously crocked, so I expected to have to wait a long time for it to be fixed, and that it would be very expensive. I am delighted to be able to say that I was wrong on both counts!
I now have it back, and it is working perfectly.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Love the not so new studio

Love the not so new studio, my first visit in the new location at Hylton Street was successful, great service and lovely team. Highly recommend infinite loop for all your apple needs.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great communication once they opened on the business day and collected in time.

Excellent service and really happy with the results. Last minute decision to get the work done, during a bank holiday with 2 days before I went on annual leave.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I pod classic repair

I paid for a repair to my partners old iPod classic. Infinite loop replaced the battery and software and it is now working perfectly. Infinite loop gave me a quote for the works needed, and kept me informed of the progress once I had confirmed for them to undertake the work. I have been very happy with the service that I have received from this company and would highly recommend them to others.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been using The infinite loop…

I have been using The infinite loop since 2024 for all my Apple tech repairs and diagnostic…the team is exceptionally brilliant and their communication is top notch. I honestly have peace of mind knowing my Apple products would be fixed and fully functioning like brand new.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Good experience overall

Good experience overall. I highly recommend The Infinite Loop for hardware diagnostics and repair – they beat Apple not only on cost but also for their personalised service.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

iPhone screen repair

I went to The Infinite Loop because I needed my iPhone screen changed and I wanted it to be done with genuine parts.
They were very helpful the job was done brilliantly.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I couldn't believe my luck

I couldn't believe my luck, when I found Infiniteloop. I read reviews, watched YouTube posts, before going to them and I wasn't disappointed. Not only did they change the battery in my mid 2015 MacBook Pro, but they serviced it to run like new. They completed the job in a couple of hours, for a much more reasonable price and in a period of time that Apple couldn't match. Will and Jake are very helpful and completely steeped in everything Mac. I would not hesitate to recommend their repair services and when the time comes for me to acquire a new or refurbished machine, Infiniteloop will be my first choice. Thanks Guys!

5 April 2025
Unprompted review

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