The Infinite Loop Reviews 

386
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, deep professionalism, and clear communication maintained throughout the entire repair process. People consistently note that the team takes great pride in their work, ensuring all technical queries are answered promptly. Some people were satisfied with the remarkably quick turnaround times and significantly more affordable pricing when fixing damaged devices. Consumers also highlighted the high quality of replacement parts used and the successful recovery of previously lost data. Reviewers would gladly recommend these dependable services to anyone needing professional Apple device support.

What people talk about most

Service

Clients share positive opinions on service, highlighting quick repairs, fair pricing, and knowledgeable staff... See more

Product

Customers consistently note positive experiences with product, highlighting quality repairs and replacements... See more

Staff

Consumers find staff to be positive, highlighting their professional approach, deep knowledge, and ability to... See more

Price

Customers had positive experiences with price, expressing satisfaction over significantly lower costs... See more

Customer service

People report positive experiences with customer service, consistently highlighting friendly and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their... See more

Rated 5 out of 5 stars

This is the 2nd time I’ve engaged Infinite Loop and the 2nd time i’ve been so blown away by their services. They recovered the contents of my iphone which died suddenly and gave me terrible anxiety a... See more

Rated 5 out of 5 stars

Just got my macbook pro M1 back after it had completely stopped turning on, I took it to apple first but they were just going to change the motherboard and I was going to loose all my data and it wa... See more

Rated 5 out of 5 stars

I recently had my iMac serviced by Infinite Loop Mac Repairs and I couldn’t be happier with the experience. The team was professional, knowledgeable, and kept me updated throughout the entire process.... See more


Company details

  1. Computer Repair Service
  2. also in
  3. Computer Service
  4. Used Computer Store

Written by the company

With over 32 years experience repairing and selling Apple devices, you can be assured they are in safe hands with us. Whether you need a new iPhone screen or you are looking to buy a new MacBook, we can help. We pride ourselves in our customer service and attention to detail, we always go the extra mile to ensure our customers are happy. Give us a call today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

386 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(386)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MacBook Screen Replacement

I had a MacBook screen replacement and was given a professional and efficient service from start to finish.
I would have no problem in recommending infinite loop to carry out further repairs.

Simon from Tamworth 13/8/25

13 August 2025
Unprompted review
Rated 5 out of 5 stars

I rarely write reviews

I was so delighted with the excellent ,friendly, helpful and knowledgable service that I am moved to write a review.I took in a 12 year old iMac which was unbelievably slow for a diagnosis, they told me it would need a lt of money to repair it and offered me a refurbished newer and larger iMac for less money. I am
very pleased with my new machine.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I would rate Infirnet loop to do my mac…

I would rate Infirnet loop to do my mac repairs as fast reliable service very helpful to my needs etc I had taken a older mac to be upgraded but was told as much as it would cost it was better to buy a reconditioned one which was a great price and worked out much better for me thank you guys 👍👍

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Infinite Loop identified my Mac fault…

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their free collection and delivery service is useful to know as I live 25 miles from their base. Would I recommend Infinite Loop for Mac repairs ? In my case most definitely.

7 November 2025
Unprompted review
Rated 3 out of 5 stars

Up and down

Some things have gone well, some less so. But you have to write a review to get the full 12 months of warranty!

30 October 2025
Unprompted review
The Infinite Loop logo

Reply from The Infinite Loop

Hi. Our standard warranty is 6 months (Apple only offer 90 days) We offer a paid upgrade to 12 months or we offer it free if you leave a review. Thanks for taking the time to leave a review. If you would like to email us quoting your job number so we can analyse what we can do better,

Will

Rated 5 out of 5 stars

Fantastic Service from Start to Finish!

I recently had my iMac serviced by Infinite Loop Mac Repairs and I couldn’t be happier with the experience. The team was professional, knowledgeable, and kept me updated throughout the entire process. My machine is now running smoother than ever. It’s clear they really care about their customers and take pride in their work. Would definitely recommend them to anyone needing Mac repairs or servicing — top-notch service all around!

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Go to for apple repairs from now

Great place. Brought in a MacBook with water damage that they fixed. The process was easy. They communicated everything and were polite and professional. Will definitely use again for all apple repairs.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Reassuring experts

Infinite Loop took care of a MacBook Pro that was playing up and a MacTower that had given up the ghost. They managed to retrieve all data off the now defunct Tower and sorted out my MacBook. The service was quick, thorough, professional yet friendly and very reassuring. I would not hesitate to leave my precious machines and data with them in the future. Excellent expertise and service!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Infinite Loop Apple repair

I had an excellent experience with Infinite Loop for the repair of my MacBook Pro (screen replacement). They were incredibly fast and very professional, keeping me constantly updated on the progress of the repair, which took very little time. In no time, I had my Mac back as good as new. I am fully satisfied with their service and I highly recommend them!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Infinite Loop is a professional outfit…

Infinite Loop is a professional outfit that even deals with Laptops affected by water damage. I then gave them a call, and they provided a quotation. I sent the Laptop in, and it was ready just over a week later without any data loss: amazing turnaround and a reasonable price. Definitely recommend using this outfit again.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely great customer service

I have a late 2012 27 inch IMAC which has been a trusty machine since purchase. I very rarely switch it off however it stopped working about 6 weeks ago. Initially, I thought that it wouldn't be worth or feasible to repair and as I have some back up started to look around at new machines. Looking at the new prices I thought that might be worth looking at repair. I came across Infinite Loop and, from the initial contact, have been very impressed by their professionalism, helpfulness and skills. This gave me the confidence to progress. Right from their supply of a tailor made box for the machine through the fitting of a new power supply and screen the experience has been very efficient and friendly. On receiving the machine back it has run successfully with no issues whatsoever. I believe the charges were very reasonable for the work performed. I have no reservations in fully recommending Infinite Loop.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Fair price and effective repair service

Needed to send off my daughter's device, Infinite Loop were prepared to collect it for free, diagnose and quote for the repair. I felt the only thing they could have improved initially was their communication. Confirming receipt of the item and progress through the stages would have saved me a couple of calls. Ultimately, I felt their quote was fair and they appear to have fixed the problem and I'm satisfied that it has proved cheaper than needing to replace the device. Return postage was also free and so I would definitely consider using them again.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Delighted....

Delighted that Infinite Loop managed to fix my iMac which had totally "died" on me due to a corrupted hard drive - excellent service and communication throughout. Would definitely use again in the future.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

My damaged iPod is now like a new iPod !

My iPod gave up the ghost with all of my music on it. I researched the market to find the most reputable repairer and after reading the reviews about Infinite Loop it had to be them. I took it there and they fixed it for me and what is more it didn’t cost the earth and I was able to park right outside their door. I can now listen to Doris Day’s greatest hits again !! Whomever did the physical repair, Thank You

8 September 2025
Unprompted review
Rated 5 out of 5 stars

So My iMac died

The drive on my 27 inch 2017 iMac gave out and Apple’s response was to name it “vintage” and point me to their catalogue of new machines. I left the Apple Store quite devastated that day.
I found Infinite Loop online and spotted my issue in their list of reviews. After a quick phone call I was in far better mood, repair was suddenly an option.
I’m based in London so they sent me the shipping box and UPS label which made the whole postage thing (there and back) a doddle. I was disappointed that they couldn’t retrieve my data but relieved to receive my iMac back, about a fortnight later, with a new SSD and updated OS. It’s been up and running a few weeks now with no issues. Apart from a slight scratch on the lower left of the screen, which I’ll put down to ‘shipping costs’, everything is as good as new and at a very affordable price. Always friendly and easily contactable, I can’t recommend Infinite Loop highly enough. Thanks guys.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service by proper professionals

I accidentally spilled water on my MacBook Pro. I tried contacting a few different places, but they didn’t even answer the phone. Then I found Infinite Loop — they quickly diagnosed the issue, booked me in, and took the laptop. Within just two days, my MacBook was working perfectly again. They even cleaned it up and made it look almost new.

The service was really professional. They gave me a warranty on the repair and kept their promise on the timescale. If you need your Mac fixed, go to these guys — they won’t let you down.

1 September 2025
Unprompted review
The Infinite Loop logo

Reply from The Infinite Loop

Thanks for your kind review. It boggles our mind that companies can't even answer the phone, however, it makes us look good so ....

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