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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's expertise and helpfulness. Many appreciate the reasonable pricing and the quality of the products and solutions provided. People often mention the prompt and efficient resolution of various technical issues, with staff demonstrating extensive knowledge and a calm, patient approach. Consumers frequently commend the convenience of home visits and the personalized support, which includes clear explanations and valuable advice. The company is often described as reliable and professional, with many reviewers expressing their intention to use their services again for future needs.

What people talk about most

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism,... See more

Staff

Consumers consistently report highly positive experiences with the staff. Reviewers frequently praise the... See more

Technology

Reviewers highlight positive aspects of technology. Customers consistently praise the technical expertise,... See more

Price

Users describe positive interactions with price, consistently finding the services to be very reasonable and... See more

Product

People report positive experiences with the product, often describing it as transformed and feeling brand... See more

Based on these reviews

Rated 5 out of 5 stars

Never used PC Kings before but after a quick phone call Steven visited the following day. A stubborn and complex hard disk capacity problem was rendering my PC unworkable. Within just 1 hour Steven h... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Steve. He is calm when you're panicking and has a solution for every problem. Got my laptop from which I run a small business back up and running within 24 hours of first contac... See more

Company replied

Rated 5 out of 5 stars

The service provided by Steve at PC Kings is first class. He's very knowledgeable and is able to visit me at my office to resolve the various IT issues that need fixing. He's invaluable to me and my b... See more

Company replied

Rated 5 out of 5 stars

Work complete and Steve brought hard drive back inside 24 hours Set everything up including sorting the printer and helping with a Gov.uk verification The man’s a genius nothing is too much trouble... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Appliance Repair Service
  3. Computer Repair Service
  4. Electrical Repair Shop
  5. Repair Service
  6. Technical Service

Written by the company

PC Kings offers a complete home technology service across Merseyside. Also specialising in computer repairs, upgrades, setup and maintenance. With 25 years of technology support in education, volunteering with RNIB and other charities. Supports all brands of laptops, desktops, Wi-Fi, printers, networks with setup and minor fixes of TV’s, tablets, mobiles and most home tech. Supports all platforms of email, website, data management, software, Microsoft, Apple, Android and Google systems. System migrations of PC’s, tablets, phones, email with data and system restores for the home or small businesses. A complete and trusted technical service provided to your door, remotely or at premises with fast turnaround of issues. With enhanced DBS clearance, passion of technology, years of experience to deliver a trusted comprehensive service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

We are not digitally sophisticated and…

We are not digitally sophisticated and had lots of queries. Steve came on time, did not hurry us and helped update all we needed and gave good advice on our set up. The price was extremely reasonable. We highly recommend PC Kings for technical advice on both equipment and usage.

10 March 2026
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you Frances, appreciate your comments and 5 star rating. It was a pleasure to resolve and advise on your requirements.

Rated 5 out of 5 stars

Reasonably priced professional IT assistance

Never used PC Kings before but after a quick phone call Steven visited the following day. A stubborn and complex hard disk capacity problem was rendering my PC unworkable. Within just 1 hour Steven had resolved the data conflict and my PC has been running smoothly ever since. It really was an impressive demonstration of IT expertise. Steven was very approachable. He also provides documented results of the work done and future recommendations. All very reasonably priced to boot. (pardon the pun!)

24 March 2026
Unprompted review
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Reply from PC Kings

Great review Ron and appreciate all that you wrote. Your 5 star rating and comments will help other potential customers choose PC Kings. This issue required a little more diagnosis to reveal the cause and was glad to resolve if for you.

Rated 5 out of 5 stars

Great service in house calls

Guy that came for a home call today was super nice, he explained to me what he was doing and why the entire time, and gave me lots of advice for the future. Great service and knocked a fiver off the price for me. Would definitely use this company again for future problems.

25 March 2026
Unprompted review
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Reply from PC Kings

Great review Stephen, thanks. Was glad to receive your comments on the service and how happy you were with it. Like to explain what and why so you know exactly what was done and may learn from procedures. Look forward to supporting you again should you require it.

Rated 4 out of 5 stars

Locally based

Locally based, friendly and problems sorted at a very good price - thanks!

24 March 2026
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you for your 4 star rating and comments on your reviews. A pleasure to resolve your issues.

Rated 5 out of 5 stars

Excellent service from Steve at PC Kings

Excellent service from Steve. He is calm when you're panicking and has a solution for every problem. Got my laptop from which I run a small business back up and running within 24 hours of first contact and was patient throughout. 100% recommended!

11 March 2026
Unprompted review
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Reply from PC Kings

Thank you Joanne. Your comments and 5 star rating are appreciated. Was glad to resolve and get your PC back up and running as soon as possible. The PC is often the main cog in the business so know how important it is to resolve issues quickly. Patience and tenacity normally prevails over the issues I have been presented with over the years.

Rated 5 out of 5 stars

Excellent and prompt service

Excellent and prompt service. Mr King recognised the problem immediately and returned very quickly to rectify it. A very professional approach.

6 March 2026
Unprompted review
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Reply from PC Kings

Thank you Mr Foulkes for your comments and your 5 star rating is appreciated. A pleasure to resume your services as quickly as possible.

Rated 5 out of 5 stars

PC Kings have been so helpful and…

PC Kings have been so helpful and professional in making necessary repairs to my grandsons games computer. The advice for upgrade was really appreciated providing a complete new experience

thank you so very much

4 March 2026
Unprompted review
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Reply from PC Kings

Greatful of your review and comments. Was a pleasure upgrading your grandsons PC and was happy to know he was pleased with the PC on its return.

Rated 5 out of 5 stars

tried everyone on the wirral but no-one…

tried everyone on the wirral but no-one would come out to a virgin problem,one came and sold me a new computer but could not get it up and running.Then I got Steven King. So professinal and he managed to sort out the problem.I can highly recomend him and I am very fussy.I will not use any one else but this company again,I note he fixes other items too so I will be using him for those too,Thanks Steve for your help

18 February 2026
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks June, for your great review and 5 star rating. Was a pleasure to support you and the issues on your PC. Look forward to supporting you again should you require additional help.

Rated 5 out of 5 stars

Very good service.

Very good service.
Looked at the issues I was experiencing with hacking, and other tec issues.
Really calm bespoke approach and advosed on storgae options. Things are running much better now. I will use again. Good value.

13 February 2026
Unprompted review
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Reply from PC Kings

Thank Gill, a great review, appreciate your comments and 5 star rating. Was glad to hear things are running better since the visit. Look forward to supporting you again should you require it.

Rated 5 out of 5 stars

Excellent Service

Steve did an excellent job fixing my lads PC. I rang him in the morning and he had the problem sorted by the afternoon, which was brilliant. He explained everything clearly in a way we could understand (I have no clue with PCs) The computer is running perfectly now. Very professional and reliable—would definitely recommend him to anyone needing computer repairs. Thanks again, Steve!

31 January 2026
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Jessie. As you were busy through the week, I was able to fit you in between jobs. I am glad you were able to understand all that I was doing. Don't like to leave customers puzzled or in the dark about the issues or what was completed. Your comments and high rating are appreciated.

Rated 5 out of 5 stars

As ever a helpful and thorough service

As ever a helpful and thorough service. No effort is too great. Would recommend to anyone.

26 January 2026
Unprompted review
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Reply from PC Kings

Great comments Carol, thank you for providing them and rating the service with 5 stars.

Rated 5 out of 5 stars

Excellent service

Excellent service. I got my HDD taken out and replaced with an SSD. PC has completely transformed and feels brand new. Service was complete within 24 hours with all data moved and completely setup with windows 11 installed.

30 January 2026
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Ben, was a pleasure to return your PC working a lot faster than it did. Your comments and 5 star rating is appreciated.

Rated 5 out of 5 stars

Recommended

Resolved the issues with my printer/scanner and my network extender within the time of the appointment..

21 January 2026
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you for your time to complete feedback and your 5 star rating is appreciated. Was glad to resolve your issues.

Rated 5 out of 5 stars

Steven was knowledgeable and competent

Steven came out to help me with problems on my computer. He resolved all of them and showed me how to manage emails etc. He is very knowledgeable and competent and knows his way around a computer. I was quite impressed and will certainly call him again when needed. I also thought his charges were very reasonable.

26 January 2026
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you Violet, your 5 star feedback and comments were appreciated. Was glad to get PC working again and setup how it should be.

Rated 5 out of 5 stars

Steve at PC Kings provided a swift…

Steve at PC Kings provided a swift resolution to a major problem I had with my MS Surface windows 11 Laptop. The service was great and reasonably priced. I am happy recommending them.

9 January 2026
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Alan for your recommendation, feedback and 5 star rating, appreciated. Was glad to return your Surface working again.

Rated 5 out of 5 stars

First class remote access service

I rang Steve for advice re MS Outlook issues (lost Contacts with new version of software !!) and he recommended a remote access appointment the next day. The Service provided was clear, thoroughly professional and guided me through a solution and importantly how to create a backup of my contacts for the future. A first class service.

23 January 2026
Unprompted review
PC Kings logo

Reply from PC Kings

A great review Ian, appreciate your comments and 5 star rating. Software sometimes performs unexpected outcomes. Like to provide the next best solution when software removes content permanently. Also a failsafe should it happen again.

Rated 5 out of 5 stars

PC Kings did a Fantastic Job.

PC Kings did a fantastic job as usual for my elderly relative who's in a care home. Nothing is too much trouble and Steven does exactly what's required and explains everything.
Charges are very reasonable too.
Thanks so much.

20 January 2026
Unprompted review
PC Kings logo

Reply from PC Kings

Great review Val, thank you for your comments and 5 star rating. Want every customer to understand the processes and the devices in use. Also to make them easier to use. Was a pleasure to return PC easier and faster to use.

Rated 5 out of 5 stars

A Delighted Customer

Steven came along to sort out a number of technical issues that had been frustrating me for months. He sorted out all of the issues within a short time and his knowledge of the software and technical matters is vast. I was absolutely delighted with the work that Steven done on my computer and without doubt, he will be the only person that I will consult when I undoubtedly have future computer problems.

14 January 2026
Unprompted review
PC Kings logo

Reply from PC Kings

It's great to know you are delighted with the services provided. Have 30 years technical experience managing a myriad of different systems and devices. Look forward to supporting you again when required.

Rated 5 out of 5 stars

I was very happy with the work overall

I was very happy with the work that was done,
One problem was found and fixed. Then a second was found later on that day. rang again to explain what had happened. He came out the same day and fixed the computer. Happy to say my computer is up and running.

8 January 2026
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you Maureen for your time to provide feedback. The 2nd issue was missed as it was an intermittent issue. Was glad to return your PC working again.

Rated 5 out of 5 stars

My lad tried to build a pc himself but…

My lad tried to build a pc himself but failed.gave pc to Steve who found all the faults and repaired them. Also installed windows 11. Outcome is my lad know has a very powerful gaming pc

12 January 2026
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you Rita for your comments and 5 star rating. The build looked good but found all of the issues which were minor but, if left, would have impacted the reliability at some point. Was a pleasure to return the PC all working as it should.

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