The Cleaning Doc Reviews 

179
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and quality of their work. Many customers highlighted how their items, including designer coats and jumpers, were returned looking brand new, even after being heavily soiled or stained. Reviewers also appreciated the fast turnaround times and the clear, honest communication from the staff regarding what could and could not be cleaned. However, some people mentioned dissatisfaction with the pricing, feeling that charges were high for certain items or that extra care was applied without prior consultation.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting great results, professionalism,... See more

Product

Consumers find the product to be highly effective, consistently reporting great results and satisfaction with... See more

Quality

Users describe positive interactions with quality, consistently reporting that their items, including rare... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Massive thanks to The Cleaning Doc for the super quick service. My Stone Island Had Lost Its puffer, They did they magic & fully revamped and finally had its puff back like NEW, honestly the quality a... See more

Rated 5 out of 5 stars

Sent a Canada Goose coat to be cleaned. I was a bit unsure about sending it, but it had a stain on I couldn’t remove and they were very responsive and I read good reviews. They provided very clear ins... See more

Rated 5 out of 5 stars

Gave them my canada goose coat on tuesday which had a lot of soiling hadnt been washed since i purchased it just recieved it back today and wow what a big difference looks like its a brand new coat. A... See more

Rated 5 out of 5 stars

The people were clear with their communication. I sent 2 Ami Paris jumpers and a Moncler Maya which were returned to me cleaned to the point where I thought they sent me brand new items. The people... See more


Company details

  1. Dry Cleaner

Written by the company

The Cleaning Doc is your designer dry cleaner. we keep your clothes looking their best. With our pick-up and drop off service, we use the best techniques to bring back that gorgeous gleam, eradicating whatever problem caused these stains…believe us when we say these stains will not last any longer than they have to!


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(179)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

These guys are the best in the game.

These guys are the best in the game.

I wouldn’t trust my designer gear with anyone else. They have cleaned all my Canada goose items and brought them all back amazingly!

Excellent service from arranging collection to dropping the garments back off.

I can’t recommend them enough! They take pride in all their work, you just need to see their Instagram to see this.

13 August 2022
Unprompted review
Rated 5 out of 5 stars

Best in the game!

Best in the game!

The cleaning doc has done wonders on my jacket that I wouldn’t thought would be brought back to life. They have proved me wrong.
I also posted out to them which also made it really easy. The communication with the cleaning doc is outstanding!
I really can’t recommend anyone else.
🌟🌟🌟🌟🌟

1 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service !
I’ve used cleaning doc recently for a designer Indian lengha. I was extremely worried about getting the piece cleaned as it’s very delicate however they cleaned it perfectly and sent me update pictures along the way. I’ve since sent in more items which they have again cleaned perfectly

1 July 2022
Unprompted review
Rated 5 out of 5 stars

5 star service!

Professional, knowledgeable and speedy service. I highly recommend trusting The Cleaning Doc with your luxury garments - I wont step foot in a traditional dry cleaners again!

14 June 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Amazing service! From the minute I contacted the company, they kept me fully informed of the process of cleaning my item. This totally reassured me it was the right place to take my designer bag for a clean. They kept me fully updated and also sent me pics/videos. Retuned the item in perfect condition! Best place to go for your high end designer items!

1 June 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Amazing service and really good value for money. I bought a new Givenchy jumper and within two days my friend spilt her cocktail all over it. Amrina was really helpful and knowledgeable about how to get the stain out. Within a few days she’d got the jumper back to brand new condition and it now looks amazing. Will definitely go back in the future to clean more of my designer garms.

19 May 2022
Unprompted review
Rated 5 out of 5 stars

The Cleaning Doc somehow managed to fix…

The Cleaning Doc somehow managed to fix my palm angels t shirt which I was really surprised with. Had red liquor on it and some puke but they worked their way through it and fixed it. Definitely coming back🤝

23 March 2022
Unprompted review
Rated 5 out of 5 stars

The best 🔥

Sent items off thinking they wouldn’t go back to normal, but they’ve come back like brand new! 100% recommend 🔥

18 March 2022
Unprompted review
Rated 5 out of 5 stars

I highly recommend using thecleaningdoc…

I highly recommend using thecleaningdoc to get your designer items dry cleaned 5 star service great communication very polite, quick collection and delivery. The coats I got dry cleaned came back looking and smelling brand new. I wont be going anywhere else to get my items dry cleaned. 5 star service throughout the whole process.

10 March 2022
Unprompted review
Rated 5 out of 5 stars

One word...remarkable!

Managed to restore my most loved Moncler jacket! Having been sitting in my cupboard for the past year, and worrying about having it cleaned and repaired, little did I know TheCleaningDoc was right at my finger tips.

TheCleaningDoc lifted a heavy drink stain from my cream Moncler, without tarnishing the quality. I was mesmerised!

Having a slight split at the cuff of my jacket, TheCleaningDoc managed to discover this, and repair it for me, off their own back! I was astonished by thier use of initiative.

Honestly, such amazing customer service. The team promptly replied to my messages, to having my item picked up and dropped off in no time, back in my wardrobe. My most loved Moncler had come back to life! Will definitely be recommending and using again!

Thankyou TheCleaningDoc!

10 March 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely flabbergasted

I live in Birmingham for uni, and have had a Gucci scarf sitting in my wardrobe for ages, they kindly picked it up for me and restored it back to its originally quality, they lifted heavy makeup stains and brought back the colour. I’m so impressed, lovely people and great customer service. 100% recommend and will be using this service regularly

10 March 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing services

Absolutely amazing services, my sons jacket had alcohol stains on it. The Cleaning Doc bought it back to life. Jacket is like new. Brilliant service from these guys, friendly and kept us updated on what was happening with our product. Always get back your Messages quickly. Definitely will be using them again!

9 March 2022
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Number 1 in Birmingham for dry cleaning only place I trust with my designer jackets go the extra mile to make sure your pleased with their work 5⭐️ Service as usual thanks again guys.

2 March 2022
Unprompted review
Rated 5 out of 5 stars

No other dry cleaners like the cleaning doc!!!!

Over the years I have really struggled in finding a dry cleaner that specialises in luxury clothing, leaving me resorted to giving it to mediocre dry cleaners such as timpsons and Johnson, which I’ve never been satisfied with there service and quality of dry cleaning. I came across the cleaning doc on Instagram and thought it looked very professional and seen they have cleaned such a variety of luxury garments. So I thought I’d drop them a message and take a chance, cause I was really baffled on how they revitalised some coats and cleaned some absolutely filthy items!

From my message I instantly got a response, and the team was very professional and polite and really explained everything to me, as I was abit sceptical about handing over my items to them at first as I’m old fashioned and like to talk face to face.

However, through speaking with them I could tell they knew there stuff and really put me at ease! I send over pics of my items and got a price for it all, which i was more then happy with as it included collection and delivery and arranged a collection date. They then came to collect the items later on in the week when I was free and was extremely polite and informative, what I really appreciated about the whole process was the constant updates I was receiving which left me assured my items are safe and in good hands.

Upon receiving my items, I was left AMAZED, my items came back brand new and I couldn’t believe it, they looked as if they was taken and swapped for a brand new one!!!! Never did I think I could be that happy and shocked over receiving some items after they have been dry cleaned. But I guess there’s a first time for everything.

So I believe it’s safe to say that cleaning doc is not only a professional polite and informative team, but they really do make miracles happen with revitalising clothes to look like they are brand new. Even items I’ve spilled wine on they have somehow worked there magic.

I can’t recommend this business enough in what they do, as I believe they are the best at it BY FAR and since, ditched all other dry cleaners and only use them now.

28 February 2022
Unprompted review

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