The Cleaning Doc Reviews 

179
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quick and excellent service provided. Customers consistently highlight the exceptional quality of the work, noting that their items, even those with stubborn stains, were returned looking brand new and revitalized. Many appreciate the staff's professionalism, clear communication, and honesty regarding what could and could not be cleaned, making the entire process smooth and transparent. However, some people mentioned dissatisfaction with unexpected charges and a perceived lack of consultation regarding additional care for their garments. These reviewers felt that the company's communication about pricing and the condition of their items was not always clear, leading to higher costs than anticipated.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professionalism,... See more

Product

Reviewers mention positive feedback about product, with many customers expressing delight that their items,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently reporting that their items,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Massive thanks to The Cleaning Doc for the super quick service. My Stone Island Had Lost Its puffer, They did they magic & fully revamped and finally had its puff back like NEW, honestly the quality a... See more

Rated 5 out of 5 stars

Sent a Canada Goose coat to be cleaned. I was a bit unsure about sending it, but it had a stain on I couldn’t remove and they were very responsive and I read good reviews. They provided very clear ins... See more

Rated 5 out of 5 stars

Gave them my canada goose coat on tuesday which had a lot of soiling hadnt been washed since i purchased it just recieved it back today and wow what a big difference looks like its a brand new coat. A... See more

Rated 5 out of 5 stars

The people were clear with their communication. I sent 2 Ami Paris jumpers and a Moncler Maya which were returned to me cleaned to the point where I thought they sent me brand new items. The people... See more


Company details

  1. Dry Cleaner

Written by the company

The Cleaning Doc is your designer dry cleaner. we keep your clothes looking their best. With our pick-up and drop off service, we use the best techniques to bring back that gorgeous gleam, eradicating whatever problem caused these stains…believe us when we say these stains will not last any longer than they have to!


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(179)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Found the cleaning doc on instagram…

Found the cleaning doc on instagram after seeing how good their service looked, Sent my Canada goose in for a well overdue clean as it was in shocking condition and it came back like brand new i couldn’t believe how well it turned out!! Always replied quickly and gave updates on how it was going! wouldn’t send my stuff anywhere else, highly recommend!!

3 November 2023
Unprompted review
Rated 5 out of 5 stars

The Pristine Goose

Great communication throughout. Goose coat came back looking pristine after emulsion paint was spilled on it. Would recommend

23 October 2023
Unprompted review
Rated 5 out of 5 stars

Best cleaning service hands down!!

Found these guys on insta and they are legends. Stained a silk Louis Vuitton tie with aftershave and thought it was going to end in the bin. They advised me that the aftershave I sprayed (Tom Fords signature blends) is very oily and strong so might not get everything out. They literally got it back to new and had it back within a week!! Top guys I’ll be a customer for life now 💪❤️

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Top Quality

I have always been weary of leaving my designer clothes into dry cleaners before as I didn’t want them damaged as some are dead stock, but when I seen the cleaning docs insta I knew to give them a shot.

Their services and attention to detail is amazing, they reached out to me many times letting me know when they received my item and what stage it was at without me even having to ask.

I would HIGHLY recommend this company to anyone out there.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

The best cleaning company around!!!

These are the only guys i would recommend for cleaning and bringing your clothes back to life , I rarely trust anyone to clean my expensive designer items but i made an exception to send to the clothing doc and after the service they provided I would never look elsewhere for any cleaning needs, highly recommend for anyone who is looking for a quality service and clean, 11/10 service👍

12 May 2023
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience. Great communication online and collection/delivery smooth. Cleaning on point came back in perfect condition with a great finish.

18 April 2023
Unprompted review
Rated 5 out of 5 stars

100% recommended

Brilliant service from The cleaning doc, and I’ll be entrusting the rest of my designer clothing with them. They had an Amir and Balenciaga top, both picked up and delivered back to me immaculately. 100% would recommend using if you have expensive clothing and want to keep it looking new.

7 March 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, would seriously avoid at all costs.

They promised so many things to me with repairs and cleaning and yet non of these things were met. One item I sent in was a Canada goose wyndham which needed a small repair and what they ended up doing was sewing a random stitch near the logo to cover up a small defect. It now looks absolutely terrible

In terms of the cleaning, one of the jackets was cleaned quite well and I was well pleased with. All the other jackets, however, came back looking the exact same. Awful service

17 January 2023
Unprompted review
The Cleaning Doc logo

Reply from The Cleaning Doc

First of all, we would like to appologise that you felt our service was inadequate and not up to standard. Here at TheCleaningDoc, we pride our self on providing exception service and going above and beyond to exceed our customer expectations, which we can proudly say we deliver most the time.

With regards to your items, all three jackets were extremely well worn (numerous rips on the jacket body, cuffs and with wear marks) and heavily stained. At TheCleaningDoc, we do like to challenge ourself! However, customers are always informed on the cleaning process required, extent of cleaning and risks involved in repairing garments.

With your garments, once informed you was happy for us to proceed and approved on the solution.
Throughout the cleaning/repairing process we provided videos/pictures to update you on the items, to ensure you was happy with the progress.

We’re sorry you felt our service fell short on this occasion and would like to apologies on behalf of TheCleaningDoc team.

Thank you
TheCleaningDoc

Rated 5 out of 5 stars

Amazing clean

They done an amazing job with the clean even fixed a rip on a tshirt highly recommended 10/10 service

15 November 2022
Unprompted review
Rated 5 out of 5 stars

5 ⭐️ service

Company is based down south and contacted them via Instagram regarding sending my coat by post and they were super helpful and kept me updated the whole process providing videos and photos of the coat

2 November 2022
Unprompted review
Rated 5 out of 5 stars

Best in the business

Best in the business, perfect service perfect price 1 week turn around picked up and dropped back to me. Removed the stain when nobody else could will defiantly be back!

5 October 2022
Unprompted review
Rated 5 out of 5 stars

The cleaning doc was very professional and friendly.

The cleaning doc was very professional and friendly and always gave updates on what was happening with your item. The coat i sent in was trashed beforehand then after i got it back from the cleaning doc it was spotless and felt brand new again, would 100% recommend to anyone who needs this service.

12 September 2022
Unprompted review
Rated 5 out of 5 stars

Don’t use anyone else but The Cleaning Doc

I was recommended The Cleaning Doc and I wasn’t disappointed. They recently cleaned my Canada Goose coat which had previously been cleaned by another high street company and I was left so disappointed. The Cleaning Docs made it look new again. So along with great communications and the personal collection and delivery service it was excellent

Amazing company, couldn’t recommend them enough

13 September 2022
Unprompted review
Rated 5 out of 5 stars

VOUCHED!

VOUCHED!

I’ve used many dry cleaning companies in the past however these guys are a different class. The service & communication is top tier.

When spending so much on designer clothing nowadays, don’t make the mistake but getting it cleaned by an inexperienced company just to save a few quid. At the end of the day, you get what you pay for & the peace of mind you get with the cleaning Doc is priceless.

14 September 2022
Unprompted review

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