The Cleaning Doc Reviews 174

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the super quick and excellent service provided. Customers are consistently impressed with the quality of work, noting that items like Stone Island and Canada Goose coats are returned looking brand new, even when previously thought unsalvageable. The staff receives high commendation for their clear communication, understanding approach, and professionalism, often going above and beyond to ensure customer satisfaction. However, some people mentioned concerns regarding pricing, feeling that charges were disproportionately high for certain items, and that additional care was applied without explicit consent.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Product

Customers had positive experiences with product, often reporting that their items, including coats, hoodies,... See more

Quality

People report positive experiences with quality, often noting that their clothes, coats, and other garments... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Massive thanks to The Cleaning Doc for the super quick service. My Stone Island Had Lost Its puffer, They did they magic & fully revamped and finally had its puff back like NEW, honestly the quality a... See more

Rated 5 out of 5 stars

Sent a Canada Goose coat to be cleaned. I was a bit unsure about sending it, but it had a stain on I couldn’t remove and they were very responsive and I read good reviews. They provided very clear ins... See more

Rated 5 out of 5 stars

Gave them my canada goose coat on tuesday which had a lot of soiling hadnt been washed since i purchased it just recieved it back today and wow what a big difference looks like its a brand new coat. A... See more

Rated 5 out of 5 stars

The people were clear with their communication. I sent 2 Ami Paris jumpers and a Moncler Maya which were returned to me cleaned to the point where I thought they sent me brand new items. The people... See more


Company details

  1. Dry Cleaner

Written by the company

The Cleaning Doc is your designer dry cleaner. we keep your clothes looking their best. With our pick-up and drop off service, we use the best techniques to bring back that gorgeous gleam, eradicating whatever problem caused these stains…believe us when we say these stains will not last any longer than they have to!


Contact info

4.8

Excellent

TrustScore 5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and efficient

Excellent company. Helped remove several stains and item returned looking much better. Very honest and transparent throughout. Will definitely be back and recommend to all. Thank you!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

TheCleaningDoc

TheCleaningDoc, amazing service and kept me updated with my jacket & trainers. Amazing job on both, exceeded my expectations by far. Highly recommended !!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! Had 2 jackets collected by the cleaning doc. Stains on both but they both look like new now! Couldn’t praise these guys anymore. Convenient - picked up and dropped back to my house after completion. 11/10 Thank you 😊

20 December 2023
Unprompted review
Rated 5 out of 5 stars

10/10 service

10/10 service , quick turn around jacket looks brand new , tried many other dry cleaners none came close to the service the cleaning doc provides

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service great communication…

Excellent service great communication had a hole ripped in my palm angels jacket which I did not think it would be fixable but these guys managed to fix it and also dry clean the whole jacket which made it look brand new ! Defo
Recommend these guys if u have any expensive branded items !

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Best luxury dry cleaners!

Have used this service a couple of times and it’s such a convenient and fast service. The communication is great, kept up to date with everything from pick up to drop off. Highly recommend for your designer goods.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Experts in designer garments dry cleaning

I can’t praise the cleaning Doc enough, I had my Gucci jacket cleaned by another dry cleaner initially, however they were unsuccessful in removing the stain. I then sent it off to the cleaning doc, and informed me a few days after working on it, they had removed the stain completely. My jacket is like new !

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing from Start to Finish

Amazing from Start to Finish!

Bobby and team were amazing, constantly kept up to date on progress - pics and videos via Insta!
These guys were able to restore my deflated Canada Goose Jacket!

Bobby and team you are a credit to the Industry and keep up the good work!

Highly recommended and would not hesitate to get in touch again for my other designer clobber!!!

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Top restoration!

Massively impressed with TheCleaningDoc's service for rejuvenating my jacket. Their expertise successfully restored its pristine white appearance, impressively reversing the yellowing. Efficient and effective, I highly recommend their jacket cleaning services.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

5 ⭐️ clean

Made me coat look brand new tried cleaning my self multiple times nothing to what these what clean like wow looks fresh out shop 20/10 recommend

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Protein milk & LV neverfull

I managed to spill protein milk in my LV neverfull. Contacted the team straight away and within 24 hours they came to collect my bag. They kept me up to date with photos and delivered it back to me within 3 days with the strain near enough gone. Thank you guys x

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Elite service!

Elite service! Removed stains that multiple dry cleaners couldnt! Highly recommend, communication is great, very frequent updates and the teams incredibly thorough! Even found blemishes I didn’t even know were there and sent pictures before they touched the jackets at all. 10/10.

Took over 10 days start to finish so give them 2 weeks if possible, not a last minute thing but it’s worth the wait no doubt, especially if you paid a bit of dough for your items. Sent a Dior and a Burberry goose down for reference.

Definitely the best in the UK at what they do. Cannot recommend enough. Life time customer.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Found the cleaning doc on instagram…

Found the cleaning doc on instagram after seeing how good their service looked, Sent my Canada goose in for a well overdue clean as it was in shocking condition and it came back like brand new i couldn’t believe how well it turned out!! Always replied quickly and gave updates on how it was going! wouldn’t send my stuff anywhere else, highly recommend!!

3 November 2023
Unprompted review
Rated 5 out of 5 stars

The Pristine Goose

Great communication throughout. Goose coat came back looking pristine after emulsion paint was spilled on it. Would recommend

23 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look