Purchased via a comparison site, but not all data came across as it should. A quick call to AA customer services quickly sorted out the issue without any problems. Staff were very helpful and friendl... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Needed to renew the house insurance following the previous company we used not covering insurance any more. Went to compare site, A A showed a good price and as already A A members went into more deta... See more
We were doing fine until you asked the trendy question asking us to rate our experience. So many people do it nowadays and it's really a bit too much. We would soon tell you if something was wrong wit... See more
I have a breakdown cover with AA, as soon as I discovered that the quote for the car insurance was the cheapest and had beaten the rest of them; with no hesitation I went for it. Thus putting my eggs... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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You have been very professional and…
You have been very professional and have given me confidence for the future. I hope that I will not require your services, but feel that should I do so you will fully support me.
10 July 2026
All very understanding and helpful from…
All very understanding and helpful from the staff of AA to buy my car insurance and reasonable.
15 July 2026
I spoke to Andrew at customer service…
I spoke to Andrew at customer service he was knowledgeable and extremely helpful.
13 July 2026
Online process was painless
5 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Payment Page Issues...
Linked by Money Super Market, I tried to make payment 7 times today. I approved on my card app multiple times only for the payment page to reload and ask for my CVC again, again & again. Bored now so will shop somewhere else...
15 July 2026
Unprompted review
Reply from The AA Insurance
Hi Michael, sorry to hear about the payment issues you had. We hope you were able to click and chat to the team online so they could look into why this was happening and help get your policy set up.
A satisfied customer
The home insurance policy I bought was cheaper than the one offered by my previous home insurance provider and it included additional cover.
The AA insurance website was comprehensive and so I was able to make sure that my new policy was right for me.
15 July 2026
I made a mistake while buying my AA car…
I made a mistake while buying my AA car insurance which I am happy with, when I Received the documents
I realized that I didn't click the breakdown service which I wanted.So I rang the number on my computer, only to find the man on the other end of the line was someone who clearly didn't like talking to people or didn't like his Job. The spoke to me in a strange belittling way. So I didn't buy the breakdown cover. I Could not wait to get off the phone.If it had been face to face I would have asked him if he likes his job due to his tone
14 July 2026
Reply from The AA Insurance
Hi Mark, we’ve listened back to the call and have passed your feedback on. We’re sorry you were left feeling this way and our team would be more than happy to help you add Breakdown cover to your policy. Please give us a call or pop onto Live Chat and we’ll get this sorted for you 😊.
📞 0370 533 2211
💬 www.theaa.com/help-support
The representative was very helpful and…
The representative was very helpful and informative
15 July 2026
A A car insurance quote
Price was a pleasant surprise easily able to secure it through the website very impressed
15 July 2026
A positive experience so far
After have a bad experience trying to setup a policy with another company this experience was a breath of fresh air. The policy was a little more expensive but I feel it’s a company I can trust.
15 July 2026
Reply from The AA Insurance
We're over the moon that it was so straightforward, Nathan 😊🚗.
Car Insurance
Very reasonable price for our car insurance. Rang to ask a question and an extremely helpful lady answered all we needed to know.
15 July 2026
Efficient and friendly at good price
15 July 2026
great easy access and information
15 July 2026
Easy to use website
Easy to use website - competitive prices. Have got AA breakdown service which is fabulous.
15 July 2026
Setting up my car insurance with AA was…
Setting up my car insurance with AA was incredibly quick and straightforward. The whole process was completed in just a few minutes, and every step was clear and easy to follow. They’ve made it so simple that it’s practically idiot-proof! It took all the stress out of arranging insurance, and I was impressed by how smooth and user-friendly the experience was. Highly recommended for anyone looking for a fast, hassle-free way to get insured Thankyou AA happy to be part of the team Neil
15 July 2026
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