We chose AA through Confused dot com but spoke to the AA lady at the call centre because the AA website wouldn't let us do it online. She was extremely thorough and it turned out there were items w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a very positive experience with AA Insurance. The lady I spoke to on the phone was extremely helpful and made the whole process straightforward. I really appreciated being able to speak to someo... See more
Obtained car insurance quote on a comparison web site and found the AA to be very competitive: I was happy to buy their insurance but still had a few questions so rang up and spoke to a most helpful p... See more
Easy enough to sign up. Although luckily I did go back and check everything that had been auto filled when I went through money supermarket as it hadn't taken into account some info I had changed o... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
45K reviews
Asks customers to review
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They were happy to deal with a third party
My daughter dealt with the process of finding an insurance policy for me this year. They were extremely helpful, and I am happy with the outcome .
15 July 2026
Reply from The AA Insurance
We're pleased to hear that Barbara, thanks for sharing your experience 🙂.
Susan answered my questions clearly and…
Susan answered my questions clearly and dealt with my amendment to my new policy
15 July 2026
Quick and easy to access online quote…
Quick and easy to access online quote and renewal procedure
15 July 2026
Purchased via a comparison site
Purchased via a comparison site, but not all data came across as it should. A quick call to AA customer services quickly sorted out the issue without any problems. Staff were very helpful and friendly. Although not the cheapest option, their prices were comparable to others but offered a good level of cover for the price. Still cheaper than many others though.
Hopefully I won’t need to test their services, but as happy as I can be paying out for insurance…..
15 July 2026
Had a problem with buying insurance…
Had a problem with buying insurance needed to phone AA very helpful staff
15 July 2026
Easy to process and a good price
15 July 2026
Excellent service by assistant.
13 July 2026
Easy to understand and cheaper than any…
Easy to understand and cheaper than any other car insurance for me
15 July 2026
I was impressed with the ease with…
I was impressed with the ease with which my home insurance was setup online and the response from Rebecca, when I needed clarification of a query, was dealt with politely and clearly. Very sympathetic to my problem.
15 July 2026
Reply from The AA Insurance
We're thrilled that Rebecca could help and hope everything's now sorted 😊🏡.
Easy to arrange and competitive pricing
15 July 2026
Reply from The AA Insurance
Pleased to hear that, thanks for the review 🙂.
Very polite and helpful took time and…
Very polite and helpful took time and explained for me.
13 July 2026
Really helpful agent called Amy
15 July 2026
For £40 more getting better cover
I'm paying more than my quote from my previous insurance company. But I think it's worth it as this insurance gave us mush more cover.
15 July 2026
I haven’t insured my car for many years…
I haven’t insured my car for many years with the AA , probably when it was just AA or RAC to choose. I just hope if me or my partner need the AA you will be there to help. Mr Leonard Harvey.
15 July 2026
Easy process for the quote.
15 July 2026
Reply from The AA Insurance
Just what we love to hear, Stuart 💛.
initial policy musings
I wouldn't say exactly say great, more efficient and clear to follow especially the additions to policy.
13 July 2026
Reply from The AA Insurance
We're happy to hear that it was straightforward, Daz 💛.
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