The AA Insurance Reviews 

The agent was excellent, , calm and pleasant, called me back as I had run out of time and then talked me through the insurance and answered my questions before finalising it with me.

So Easy to sign up and the insurance link made it easy to see the cost

Home insurance
Absolutely avoid at ALL costs terrible company and not who or what you need in an emergency.
In our case Garage Freezer failed found a couple of days later so food was ruined and stunk!
Placed in bin and opened claim - approx £400 of food. (Didn’t claim for freezer as it was older and probably wear & tear)
After opened claim was told I needed to remove food from bin and photograph. I did this with all packaged food but all pre prepared had been removed from its stored Tupperware and disposed of in food waste. (This was the absolute worst thing I have ever had to do)
Then I had to upload photos and replacement cost items onto site. This took hours.
I did this on 11/7 and have had no communication since, today 20/7 portal telling me they have everything they need. Looked at the messages and found they had had in fact replied on 11/7 and basically found issue with 3 of the 30 odd replacements I had found prices for. Then telling me they only really pay £50 per draw. (Seriously before the endless vomiting from getting rotten food from a bin they really should have said that)
As we have a £250 excess that equates to £50.
We are just a standard family trying to make ends meet and this was quite a hit to us, no support or help or understanding.
Thank god in our case we only lost food.
DO NOT USE AA.

Customer service was very helpful and I felt safe in taking home insurance with the AA

Very easy to arrange cover, and cover very competitive. Also the AA app is easy to use and very useful.
Had a similar experience last year when changing to AA for my car insurance. So pleased but not surprised this time round.

I found the website difficult to navigate,spent over an hour messing around,almost giving up at one point I hope if I need to make a claim I have a much better experience and able to speak to someone.

Good service.

Everything was so easy and straight foward

Sorry to say cannot get hold of the AA reference changing details, their AI is no use to man or beast.
Awful!!!

Straightforward procedure and when I phoned up to check something after I had completed the online procedure- it was dealt with in a quick and easy manner

Professional courtesy, excellent service,

Benefit as a AA Gold member.
Easy and straight forward to
buy my car insurance.

Competitive price, good reviews and defaqto ratings, UK call centres advertised, compares well to other similar insurance policies

I applied for the insurance on line but then got a bit stuck so rang the phone line.

The website very difficult to register, to logon and to use.
Accessing documents also very difficult. The are attached to an email which needs a password to open.
I have not been able to register for an on-line account as I do not receive the code when I try

The gentleman I spoke to was very good with my enquiry.

I found the whole process very smooth and simple with excellent handling of my query by Chloe AA representative.

Easy alround, no fuss , good price,