LV home insurance renewal dropped through letter box and was gobsmacked at what they were asking for, never claimed and not in rough area. Tried a quote from the AA for exactly the same home and cont... See more
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Review summary
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Had a quote from my current car insurance company, more expensive than last year! Have been insured with AA before and went online to get a quote. Very straight forward, easy to navigate, took no ti... See more
I was struggling to get our brand new car insured (DVLA and insurance systems are usually not 'in sync'). But the AA were able to sort the insurance 'manually' at a really competitive price. The agent... See more
All done online - the process was simple and the site was logical and straightforward. Whilst there were cheaper prices online, once you studied the terms it was obvious that the cover offered by the... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
47K reviews
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A good policy at a reasonable price but setting up an account could be made easier.
I was attracted by the content of the insurance policy
for the coming year together with its reasonable price
compared with the quoters from other insurance companies. BUT, you didn't earn full marks because of
the difficulty I experienced and still am experiencing in setting up an account. So, at the moment I have no paperwork to show for my renewed insurance until the documents arrive by post, hopefully by 18.09.2026. Every time I was given a 6 digit code for the password it had expired before I could enter it! At 84, I am not as computer literate as most younger people!
10 September 2026
Good experience
Very easy site to navigate and clear explanations of different levels of cover.
8 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
PAYMENT OPTIONS
On or around the 7th Sept I phoned AA insurance. The cover and quote options were explained clearly and I was able to make a decision to go with AA well ahead of renewal date of my current insurance. which is 30th Sept.and your agent was advised to go ahead. Due to commitments it was necessary to agree the contract early but it is disappointing that that payment was demanded upon acceptance, some 21 days before inception.THERE SHOULD BE AN OPTION TO TAKE THE PAYMENT ON INCEPTION DATE.
9 September 2026
Reply from The AA Insurance
Hi Allan, we're sorry to hear the payment was taken earlier than you expected and that this wasn't explained clearly. To secure the quoted price, payment would need to be taken on the day the quote was provided, as insurance prices can change at any time. We appreciate this may have come as a surprise and apologise for any confusion caused.
Efficiency
It was quick and efficient from opening the quote to registration and acceptance
10 September 2026
Insurance was offered at a competitive…
Insurance was offered at a competitive price unlike some others
10 September 2026
Reply from The AA Insurance
We're happy to hear that our insurance pricing was competitive for your needs. We appreciate you sharing your positive feedback with us.
After choosing the AA from a comparison…
After choosing the AA from a comparison site I telephoned and spoke to Tom who was very helpful. The quote I received was very reasonable for the cover provided and the whole process took minutes.
9 September 2026
The man who was helping me is name is…
The man who was helping me is name is Gareth was brilliant nothing was to much trouble and the price of the insurance was a lot cheaper even though I've got platinum, I would definitely recommend the AA.
9 September 2026
Reasonable price
Reasonable price, but switched off auto renewal ,as you don't seem to get anything for loyalty
these days. Otherwise
Happy with cover
10 September 2026
I was happy with the quote including …
I was happy with the quote including all the things I wanted on the policy and the process was easy to complete
10 September 2026
Reply from The AA Insurance
We're so glad to hear that you found the quoting process easy and that your policy included everything you needed!
Clear information on site
Clear information on site. Clear and competitive pricing. Processes simple to follow.
10 September 2026
V good home insurance cover
V good home insurance cover. I had the same cover ,better limits and extras with the AA for £200 pa cheaper than with Churchill the year before👍
10 September 2026
Reply from The AA Insurance
We're so happy to hear you found such great home insurance cover with us, especially with better limits and extras for a lower price! 💛
I am trying to contact you to cancel my…
I am trying to contact you to cancel my car insurance. It is not easy!!
14 June 2026
Reply from The AA Insurance
We appreciate you sharing your feedback and we hope you get sorted.
Easy and Clear process
The process was clear and straightforward. That is the easy part, I want to see how you ddal with problems.
10 September 2026
Simple hassle free process.
10 September 2026
Reply from The AA Insurance
We're so glad to hear that you found the process simple and hassle-free. Your positive feedback truly brightens our day!
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