Purchased via a comparison site, but not all data came across as it should. A quick call to AA customer services quickly sorted out the issue without any problems. Staff were very helpful and friendl... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Needed to renew the house insurance following the previous company we used not covering insurance any more. Went to compare site, A A showed a good price and as already A A members went into more deta... See more
We were doing fine until you asked the trendy question asking us to rate our experience. So many people do it nowadays and it's really a bit too much. We would soon tell you if something was wrong wit... See more
I have a breakdown cover with AA, as soon as I discovered that the quote for the car insurance was the cheapest and had beaten the rest of them; with no hesitation I went for it. Thus putting my eggs... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
45K reviews
Asks customers to review
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As I have never bought insurance from…
As I have never bought insurance from you before, I am waiting to see how things pan out during the coming year. The important part of your service is how efficiently you deal with any claim.
17 July 2026
Reply from The AA Insurance
Hi Mrs Usher, we appreciate all feedback, thanks for sharing this with us.
Your Customer Advisor was very helpful…
Your Customer Advisor was very helpful when I told him I could not use passwords to open insurance documents on App. He sent me another email with a secure message but unfortunately, again, this message would not open correctly. Apart from this issue I found them helpful. And now asked for documents im post! Far easier!
17 July 2026
I was transferring from Admiral…
I was transferring from Admiral insurance who quoted me a ridiculously high renewal price. Rachael was very helpful and explained all aspects of the policy clearly.
17 July 2026
Easy to deal with and fair price.
17 July 2026
Reply from The AA Insurance
Fantastic to hear this, Paul. Thanks for leaving a review.
The insurance I've purchased meets my…
The insurance I've purchased meets my needs and cost point.
17 July 2026
Online purchase was easy to complete …
Online purchase was easy to complete and the app works well. The price was very reasonable and much lower than my previous insurer.
17 July 2026
Reply from The AA Insurance
Thanks for your feedback.
Very easy to get a quote
Very easy to get a quote, very good price, only took a couple of minutes from start to finish.
17 July 2026
Much easier than ringing round for…
Much easier than ringing round for quotes
Minor problem gaining access to some parts of the process otherwise ok
17 July 2026
Very helpful customer services with…
Very helpful customer services with thought everything to make sure I got what I required
17 July 2026
I was very happy with the easy way an …
I was very happy with the easy way an inexperienced and not very good on the internet a senior gentleman was able to change his car insurance with a very reasonable price.
Thank you
17 July 2026
Clear and helpful
17 July 2026
Reply from The AA Insurance
Happy to help, Janice. Thanks for leaving a review.
It have most of what I wanted
It have most of what I wanted at the best price. Still a lot more than last year though.
17 July 2026
Transferring my car insurance to AA was…
Transferring my car insurance to AA was easy and hassle free
15 July 2026
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