We chose AA through Confused dot com but spoke to the AA lady at the call centre because the AA website wouldn't let us do it online. She was extremely thorough and it turned out there were items w... See more
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Review summary
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I had a very positive experience with AA Insurance. The lady I spoke to on the phone was extremely helpful and made the whole process straightforward. I really appreciated being able to speak to someo... See more
Obtained car insurance quote on a comparison web site and found the AA to be very competitive: I was happy to buy their insurance but still had a few questions so rang up and spoke to a most helpful p... See more
Easy enough to sign up. Although luckily I did go back and check everything that had been auto filled when I went through money supermarket as it hadn't taken into account some info I had changed o... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
45K reviews
Asks customers to review
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Friendly help from staff when web page…
Friendly help from staff when web page failed so got the car insurance as a result, some £900 cheaper than renewal quote from Hastings Direct
17 July 2026
Good information given helpful agent
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service and rate for my car…
Excellent service and rate for my car insurance 👍
17 July 2026
Reply from The AA Insurance
We're delighted with your feedback, John. Thanks for leaving 5 stars.
Very informative and quick and easy to…
Very informative and quick and easy to purchase my insurance for Content/Building policy
17 July 2026
Very simple...and the cheapest.
17 July 2026
Worth a look!
A mailshot prompted me to look at AA.com and I was pleasantly surprised that my quote was competitively priced compared to other providers - even those on comparison sites.
15 July 2026
Reply from The AA Insurance
Thanks for leaving 5 stars, Lorraine.
I have a breakdown cover with AA
I have a breakdown cover with AA, as soon as I discovered that the quote for the car insurance was the cheapest and had beaten the rest of them; with no hesitation I went for it. Thus putting my eggs in one basket, I loved it. To the best of it that insurance was what I was looking for, similar to the previous year. I hope next year they will remain that affordable and competitive.
17 July 2026
Offering a much better deal than our…
Offering a much better deal than our previous company
17 July 2026
Good price from recognised brand
Good price from recognised brand. Only slight issue is every time I changed something, the price went up even for things that I would have thought would have brought the price down. Still cheaper than the renewal quote from my existing supplier.
17 July 2026
Great Company.
I was looking for Home insurance, because my previous supplier had increased the price significantly,I looked on line and found a lot of potential suppliers,but came across AA,and found the quote satisfactory and of course from a reputable company, I'm very happy to sign up with AA,and a very easy way to do this even for someone who is not exactly tech savvy.
You have a happy and content customer.
17 July 2026
Better value policy than many others
The AA offered a far more competitive price than my renewal was. The policy I've opted off gave slightly better cover for exactly tge price I was paying.
17 July 2026
The girl on the phone was very helpful…
The girl on the phone was very helpful with all my questions and explained it very well
17 July 2026
Reply from The AA Insurance
We couldn't be happier to hear about the service you received. Thanks for leaving 5 stars.
Shop around it pays!
Compared to my quote from my previous insurer it was nearly half their quote, definitely a no brainer. 1 Very pleased driver.
17 July 2026
Reasonable priced home insurance
Easy website to negotiate. Very reasonable price for Home Insurance. Clear policy to understand. Easy to create an account.
17 July 2026
Easy to complete on line
Easy to complete on line , with all the details required to renew easy to view
15 July 2026
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