The AA Insurance Reviews 

Easy to use and easy to set up. Much cheaper than my renewal quote

Our Reference: PTAA467997
Complaint ID: CO/018880/05/20

What a debacle! How I rue the day I switched to AA Motor Insurance! A few weeks after I signed up to AA, a man in a van decided to switch lanes and hit me from the rear driver’s side and travel along the side of my car, culminating in smashing my front mirror off. He pulled over and was absolutely lovely, as he clearly knew what had happened. It was, unfortunately, a company van, and the company refused to accept liability - as far as I know!

This was a cut and dried case of someone changing lanes without checking properly, and ramming into a vehicle already on the inside lane.

I have had to attempt to wring any information I needed out of the AA, and it has been akin to getting blood from a stone. Every single step of the way has been absolutely torturous, with the case (as far as I know, because nobody will answer me!) remaining unresolved. They have not even responded to my formal complaint of their handling of the case, other than sending a standard acknowledgment. Even the repair company they sent me to was dreadful (Alton Cars), with me losing about five days in total waiting for them to turn up when they said they would, which they very rarely did.

Next stop - Ombudsman. I am absolutely disgusted with the AA, who have very happily let me fork out £350 in excess fees because somebody else ran into my car, without ever voluntarily providing any information whatsoever.

I most certainly do NOT recommend this insurance company. This is the first claim I have ever made in over 40 years of driving without causing so much as a scratch to another vehicle, and I expect much, much better.

UPDATE:

I see AA have sent a standard reply to my review without addressing any of the issues I mentioned.

This incident happened in early December 2025, was completely straight forward, and should have been resolved a long time ago. Instead, as I said, not ONCE have they voluntarily informed me what was going on, and I think have only replied to one of my questions after much prompting.
In addition, it has now been over eight weeks since I made my complaint, and I have heard absolutely nothing, which is why I am now referring to the Ombudsman.

AA - when you add your insipid responses to these reviews, make sure you actually read what has been written first, look at the case file, then reply accordingly. Your response to my review has only served to cement my disgust in you.

The staff were friendly and very helpful and the product price was OK.

Only gave 4 stars because insurance seems so complicated nowadays.

Very quick and easy setup of new annual policy with higher default coverage than competitors

Really delighted with the service received, all aspects of the details were checked to ensure it covered all our needs and answers were given to any queries I
had. Always good to talk to an operative too, who was very patient and explained things in detail. An excellent price too. Thank you.

I have had AA insurance many years ago, so I have no problem with the company. My insurance was up for renewal and with the various add ons was more than a fifth cheaper than my existing insurer. They did offer to match the AA in monetary value, but not the add ons. Thank you AA for my new policy.

Documents aren’t available in my online portal, it just shows my existing breakdown cover under the breakdown tab and nothing showing under the insurance tab, still not there 48hours after taking out the insurance.

Easy filling in information for insurance. And setting up d.debit.

Website is easy to navigate and completing the quote application form was straightforward. Everything, terms, conditions etc is explained in plain English. With the 10% AA member discount, the quote I received was substantially less than the renewal quote I received from my current insurer.

Easy to navigate website. Good prices and service.

Great service

I think you are a very good car insurance.

Website sign up straight forward and simple to understand. Would have 5* if able to upgrade breakdown cover option

What a waste of of time. The AA wrote to me with a renewal quote…. All the bells and whistles what a great quote for £2,417 !!
A quick trip to a comparison website and the best quote I obtained was £264, with an AA quote at £320 via the comparison site.
Now ether the AA have a computer glitch and it is moving the decimal point twice to the right or they are scamming me ?
And if anyone from the AA looks at this then the quote number was 180-654248-2446.
Perhaps if a bit of human intervention took place then they could save the pointless waste of the cost of the postage on this quote and lower premiums.

Courteous and professional, helpful and easily followed.
Exceptional price covering all my requirements

the service from start to finish was good everything was explained to me well and at a good price

No issues at all,the price was very competitive and it gave me the insurance cover that I needed.

Very pleased with the price of buildings and contents insurance. It gave me everything I nreded for peace of mind.

Was easy to use the site to sort out what I wanted on my car insurance. When I phoned to check a couple of things the staff were patient and helpfull