The AA Insurance Reviews 

Very easy to set up on line

Insurance metmy needs for competitive price.

Applying was easy

Easy and straight forward to fill in the form

Difficult to understand why you hVe to have codes passwords I ammDylectic it was extremely difficult

A comprehensive policy at a competitive price.
Easy to use website

Bought car insurance online direct from AA website. Easy to use and complete questions. Some times I have ended up having to phone companies for help or further information. Not this time completed questions requested quote and then bought.

First class service Reza arrived on time ,worked quickly and cleanly .He didn't mind me asking questions and showed me examples of what he was talking about .He was polite , patient and knowledgeable.Thank you so much .

It was good, the women guiding me through was very helpful but once or twice I struggled to understand what she was saying.

Totally automated. Made it simple.

Easy way to do car insurance

competitive quote main reason for changing insurers.
helpful professional staff member at AA & prompt attention.

I was helped every step of the way with taking out a new policy with the AA

It was pretty straightforward to arrange my cover online and hopefully I will receive documents via post as well as my account due to access issues.

The help from changing our home insurance to your selves
Very friendly and helpful thank you.
Also renewing my Car insurance in April/May.

Good and prompt service

Easy to use and easy to set up. Much cheaper than my renewal quote

Our Reference: PTAA467997
Complaint ID: CO/018880/05/20

What a debacle! How I rue the day I switched to AA Motor Insurance! A few weeks after I signed up to AA, a man in a van decided to switch lanes and hit me from the rear driver’s side and travel along the side of my car, culminating in smashing my front mirror off. He pulled over and was absolutely lovely, as he clearly knew what had happened. It was, unfortunately, a company van, and the company refused to accept liability - as far as I know!

This was a cut and dried case of someone changing lanes without checking properly, and ramming into a vehicle already on the inside lane.

I have had to attempt to wring any information I needed out of the AA, and it has been akin to getting blood from a stone. Every single step of the way has been absolutely torturous, with the case (as far as I know, because nobody will answer me!) remaining unresolved. They have not even responded to my formal complaint of their handling of the case, other than sending a standard acknowledgment. Even the repair company they sent me to was dreadful (Alton Cars), with me losing about five days in total waiting for them to turn up when they said they would, which they very rarely did.

Next stop - Ombudsman. I am absolutely disgusted with the AA, who have very happily let me fork out £350 in excess fees because somebody else ran into my car, without ever voluntarily providing any information whatsoever.

I most certainly do NOT recommend this insurance company. This is the first claim I have ever made in over 40 years of driving without causing so much as a scratch to another vehicle, and I expect much, much better.

UPDATE:

I see AA have sent a standard reply to my review without addressing any of the issues I mentioned.

This incident happened in early December 2025, was completely straight forward, and should have been resolved a long time ago. Instead, as I said, not ONCE have they voluntarily informed me what was going on, and I think have only replied to one of my questions after much prompting.
In addition, it has now been over eight weeks since I made my complaint, and I have heard absolutely nothing, which is why I am now referring to the Ombudsman.

AA - when you add your insipid responses to these reviews, make sure you actually read what has been written first, look at the case file, then reply accordingly. Your response to my review has only served to cement my disgust in you.