We chose AA through Confused dot com but spoke to the AA lady at the call centre because the AA website wouldn't let us do it online. She was extremely thorough and it turned out there were items w... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had a very positive experience with AA Insurance. The lady I spoke to on the phone was extremely helpful and made the whole process straightforward. I really appreciated being able to speak to someo... See more
Obtained car insurance quote on a comparison web site and found the AA to be very competitive: I was happy to buy their insurance but still had a few questions so rang up and spoke to a most helpful p... See more
Easy enough to sign up. Although luckily I did go back and check everything that had been auto filled when I went through money supermarket as it hadn't taken into account some info I had changed o... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good service!
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The AA Insurance
We're delighted we could be competitive for you. Thanks for leaving a review, Mr Bishop.
Corrections
At the point where the final application is being viewed I found it extremely difficult to work out how to edit a minor error in my application.
An edit option would be good at this final point
17 July 2026
Reply from The AA Insurance
Hi there, we're sorry for any difficulties you've experienced. Our teams are on hand to help if you give us a call or get in touch via the live chat on our website. We hope you managed to get everything sorted, but please don't hesitate to reach out if you need any further assistance.
Not very happy with AA response
1. Took 35mins to contact a person on the phone. 2. It took a non-AA man 2 hours to reach us. He completed his duties at 11.35 - messaged AA to request a relay van to take us home 3.When we rang AA 1.5 hrs later they didn't know anything about us. AA cud not get a relay van. 4am decided to risk driving home slowly - arrived home 5.40.
17 July 2026
Reply from The AA Insurance
Hi Anne, our teams are working hard to ensure we help everyone as efficiently as possible. Demand for our services has been very high, which has affected some wait times. We hope you're doing OK and that you've managed to get everything sorted.
Good value with easy to follow process.
12 July 2026
The cooperation of your team to give me…
The cooperation of your team to give me the cover I wanted.
17 July 2026
Password protected documents.
Password protected documents is fine but I am ised to face id so find it a major faff. Please thimk about this relatively minor problem.
17 July 2026
Very happy with the quote I received
Very happy with the quote I received, very fairly priced, because I've used the AA in the past, I was quite happy to come back to receive your service.
17 July 2026
Excellent competitive car insurance
I was quoted car insurance and the price was extremely good. I would highly recommend giving the AA a try.
13 July 2026
It was a great quote that fulfilled my…
It was a great quote that fulfilled my specific needs.
14 July 2026
Easy to set up the car insurance on…
Easy to set up the car insurance on line via Money Supermarket and good premium price.
17 July 2026
Reply from The AA Insurance
We're pleased to hear you got everything easily sorted. Thanks for leaving a review.
All round excellent product and service…
All round excellent product and service and price
17 July 2026
Great price on car insurance
Great price on car insurance. It was easy to find , order and pay online. Would recommend.
17 July 2026
Good cover !
Good cover !! Cheaper than many others ! Saved on breakdown cover when bought stand alone !
17 July 2026
Reply from The AA Insurance
We're delighted with your feedback and that you made a saving! Thanks for sharing, Christopher.
Easy and quick
17 July 2026
Friendly help from staff when web page…
Friendly help from staff when web page failed so got the car insurance as a result, some £900 cheaper than renewal quote from Hastings Direct
17 July 2026
Good information given helpful agent
17 July 2026
Excellent service and rate for my car…
Excellent service and rate for my car insurance 👍
17 July 2026
Reply from The AA Insurance
We're delighted with your feedback, John. Thanks for leaving 5 stars.
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