We chose AA through Confused dot com but spoke to the AA lady at the call centre because the AA website wouldn't let us do it online. She was extremely thorough and it turned out there were items w... See more
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Review summary
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I had a very positive experience with AA Insurance. The lady I spoke to on the phone was extremely helpful and made the whole process straightforward. I really appreciated being able to speak to someo... See more
Obtained car insurance quote on a comparison web site and found the AA to be very competitive: I was happy to buy their insurance but still had a few questions so rang up and spoke to a most helpful p... See more
Easy enough to sign up. Although luckily I did go back and check everything that had been auto filled when I went through money supermarket as it hadn't taken into account some info I had changed o... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
44K reviews
Asks customers to review
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Spot on
Tinely, helpful, informative and friendly, AA personnel are always happy to (i quote) "Go the extra mile" (pardon the pun)
12 July 2026
Excellent customer service the advisor…
Excellent customer service the advisor was so friendly and helpful and most professional
12 July 2026
Customer Service was very helpful
Customer Service was very helpful. We have received the insurance document hard copy in the post. I was pleasantly surprised to also get the document accessible in the AA app. Very happy with the customer service.
4 July 2026
Easy straight forward experience…
Easy straight forward experience obtaining my insurance quote and purchasing experience
12 July 2026
Excellent service the call handler…
Excellent service the call handler Shaun was exceptional
12 July 2026
The agent we spoke to was very helpful
The agent we spoke to was very helpful, polite and friendly. She dealt with our queries and set up our car insurance policy for us.
It was a fair price and offered everything we need. Thank you.
12 July 2026
The AA quote i received was better than…
The AA quote i received was better than most. When I retrieved my quote it was a simple few questions and easy to work out. I paid in full to save money. Would certainly used AA again.
10 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The operator was very helpful
The operator was very helpful. It was good to be able to get a telephone number and do business over the phone.
12 July 2026
Reply from The AA Insurance
We're over the moon that our team was able to help when you called 😊.
It was easy to obtain a quote online…
It was easy to obtain a quote online for my car ensuring that it met my specification and price
12 July 2026
Easy to obtain quote
Easy to obtain quote. Agent informative and helpful. Great service and price.
12 July 2026
Very easy to use and very reasonable…
Very easy to use and very reasonable rates. Cannot fault aa insurance
12 July 2026
It would be so much better if having…
It would be so much better if having failed with chatbot I could be put through to speak to person
8 July 2026
A very smooth and simple process to…
A very smooth and simple process to swap to this policy.
12 July 2026
Super easy insurance your car via the…
Super easy insurance your car via the AA. All pricing appears to be up front and transparent
12 July 2026
Very helpful customer support
The person we spoke to on the phone was really helpful and friendly. She put me at ease that I was choosing the right insurance company when she answered all my concerns and offered up solutions.
9 July 2026
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