Nice, polite, respectful employees who understand the situation and make it as easy as possible as well as important, honest and sufficient. I'm new to all this and I've worked all my life so never... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The person who answered the phone was immediately professional and put me at ease. Dan(his name) was considerate and explained things along the way. He was also very patient with me as I was very a... See more
Company replied
The lady who took my call was very professional and listened very carefully to the details. I did not have to correct anything when read back to me for confirmation. Very polite and empathetic to... See more
Company replied
So far my experience has been great. Took on myself and my son’s claim due to private landlords negligence. Everything was straightforward and the woman was very understanding and friendly which is al... See more
Company replied
Company details
Written by the company
We’re here to help! We specialise in helping people who’ve suffered because of personal injury, access professional legal representation and to claim the compensation they’re entitled to. We are a claims management company and receive payment from our partnered law firms. If your free claim assessment is successful, you will be connected to a specialist law firm.
Contact info
Craig House, 33 Ballbrook Avenue, West Didsbury, Manchester, M20 2JG, Manchester, United Kingdom
- 0800 182 2189
- info@the-compensation-experts.co.uk
- the-compensation-experts.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service
It was very straightforward communication. Very polite and clear on all the conversation, he was
Experienced on his level.
17 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your kind review! We’re pleased to hear that you found the communication straightforward, polite and clear throughout. It’s great to know you felt well supported by our adviser. We really appreciate you taking the time to share your experience with us!
Best wishes,
Uyi
Reply from The Compensation Experts
Thank you so much for your kind feedback. We’re delighted to hear that you found the process smooth and our approach professional and empathetic. Providing a positive and supportive experience is very important to us, and we truly appreciate you taking the time to share your experience.
Best wishes,
Hafsah
The response was swift
The response was swift
I got connected to an expert solicitor.
14 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your wonderful feedback. We’re pleased to hear that you received a swift response and were quickly connected with an expert solicitor. We understand how important it is to receive timely and professional support, and we’re glad we could make the process easier for you.
Best wishes,
Hafsah
Daniel was consistently reassuring
Daniel was consistently reassuring. I would definitely recommend this service.
14 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you so much for your kind words and recommendation. We’re delighted to hear that Daniel was consistently reassuring and provided you with the support you needed. We truly appreciate you taking the time to share your experience and recommend our service.
Best wishes,
Hafsah
Good one she knows her job and has good…
Good one she knows her job and has good customer service
14 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your kind feedback! We’re delighted to hear that you were impressed with her expertise and customer service. We really appreciate you taking the time to share your experience and are pleased we could provide you with the support you needed.
Best wishes,
Uyi
Reply from The Compensation Experts
Thank you for your kind feedback. We’re pleased to hear that you found our team really helpful over the phone. We appreciate you taking the time to share your experience and are glad we could assist you.
Best wishes,
Beth
Reply from The Compensation Experts
Thank you for your kind feedback. We’re delighted to hear that you found our service friendly, helpful, and professional. We really appreciate you taking the time to share your experience and are pleased we could assist you.
Best wishes,
Hafsah
Daniel was lovely to talk to very…
Daniel was lovely to talk to very thorough with all the details we spoke about and made everything crystal clear to me
14 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you so much for your lovely feedback. We’re delighted to hear that Daniel was so thorough and took the time to explain everything clearly, making sure you fully understood the details discussed. We’ll be sure to share your kind words with Daniel. We really appreciate you taking the time to leave a review.
Best wishes,
Hafsah
I’ve just begun my claim however the…
I’ve just begun my claim however the advisor was very understanding and explained all details clearly. The organisation got back to me promptly.
Let’s see if there’s a fruitful follow through …
13 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for sharing your experience. We’re pleased to hear that our advisor was understanding, explained everything clearly, and that our team responded promptly. We understand that you’re only at the beginning of your claim, and we’ll do our very best to support you throughout the process and ensure you’re kept informed along the way. We appreciate your trust and look forward to assisting you as your claim progresses.
Best wishes,
Hafsah
Telephone call
Telephone call reviewing the previous telephone call and exchange of information in that call was very good. The call was scheduled for 10:00AM but didn’t happen until after a chase up email was sent at 10:57. If the call had had been timely the service would have been excellent!
12 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your honest feedback. We’re pleased to hear that the follow-up call and the information discussed were helpful and that you were happy with the quality of the conversation. We do apologise, however, that the scheduled call did not take place at the agreed time and that you had to follow up by email. We completely understand your frustration and appreciate you bringing this to our attention. We’ll take your feedback on board as we continue to improve the service we provide.
Best wishes,
Hafsah
This company was very friendly and…
This company was very friendly and helpful.
Unfortunately they could not help me but if ever I need them again it will be them I would approach. Thank you for trying for me
9 September 2026
Unprompted review
Reply from The Compensation Experts
Hi Ann,
Thank you so much for your great feedback. It's great to hear our team member was friendly and helpful to speak to. Whilst we appreciate the outcome wasn't what you had hoped for, I'm glad you feel you would be able to utilise us again in the future.
Thanks once again, and all the best moving forward.
Kind regards,
Dan.
The Service is quick
The Service is quick, friendly and helpful staff with great customer service. You are not kept long holding on the phone and they are in contact with you every step of your case.
2 September 2026
Reply from The Compensation Experts
Thank you for leaving such a positive review. We're glad to hear you found the service quick and helpful, and that our staff kept you informed throughout your case.
Thanks once again for leaving this feedback, all the best moving forward.
Best wishes,
Dan
The team was very professional and…
The team was very professional and talked me through every step of the process.. much appreciated for there understanding.
10 September 2026
Unprompted review
Reply from The Compensation Experts
Hi Ian,
Thank you for sharing your feedback with us. It's great to hear the team were able to explain the next steps clearly, and were understanding to your case. We appreciate you leaving this review and wish you all the best moving forward.
Best wishes,
Dan
Lady I spoke to was great an she…
Lady I spoke to was great an she explained everything to me very efficient an polite
9 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you so much for your lovely feedback! We’re delighted to hear that the lady you spoke with was efficient, polite and took the time to explain everything clearly. We really appreciate you sharing your experience and are pleased we could provide the support you needed.
Best wishes,
Hafsah
I found them helpful and sympathetic
I found them helpful and sympathetic. Waiting to hear if they can find a solicitor to take up my case
9 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for taking the time to share your experience. We’re pleased to hear that you found our team helpful and sympathetic when discussing your situation.
We understand that you’re now waiting to hear whether a solicitor can assist with your case. We appreciate your patience and hope you receive a positive update soon. Thank you for putting your trust in us, and we wish you all the very best moving forward.
Best wishes,
Hafsah
Wonderful customer service
Spoke with a lovely member of staff who was patient, compassionate, and understanding of my injury and its circumstances. I felt completely secure and listened to. My details and case were passed through to a firm in the same phone call. Very quick and efficient. Thanks again!!
9 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you so much for your wonderful feedback! We’re delighted to hear that you felt listened to, understood and supported throughout your conversation with our team.
It’s great to know that our team member’s patience, compassion and understanding helped you feel secure, and that we were able to connect you with a solicitor promptly. We truly appreciate you taking the time to share your experience and wish you all the very best moving forward. Thank you again!
Best wishes,
Hafsah
Great advice & recommendation
I must admit I was a bit wary of entering my details into Mr Google initially.
But I received great information & advice from Ethan,it wasn't the outcome I was hoping for,but I followed his recommendations, onwards & upwards
8 September 2026
Unprompted review
Reply from The Compensation Experts
Hello Fella
Thank you for sharing your experience. It’s great to hear that Ethan provided you with useful information and guidance and helped give you some clarity around your situation. We understand that the outcome wasn’t the one you were hoping for, but we’re pleased you felt supported and all the best moving forward
Kind regards
Uyi
Olivia was absolutely amazing
Olivia was absolutely amazing! She made everything very clear and understandable. She was also very polite on the phone and pleasant to speak to explaining my situation. Thank you Olivia you were amazing!
8 September 2026
Unprompted review
Reply from The Compensation Experts
Hello Jamie
Thank you for your lovely feedback. We’re so pleased to hear that Olivia made you feel comfortable and took the time to explain everything clearly. Providing a friendly and professional service is really important to us, and we’re delighted she made such a positive impression. We’ll make sure she receives your kind words!
King regard
Uyi
Customer service was great and put me…
Customer service was great and put me at ease right away. I tend to get nervous when trying to explain myself as I'm 75yrs old but lady was so patient with me. Thank you so much x
8 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you so much for your heartfelt review. We’re delighted to hear that our advisor made you feel at ease and took the time to listen patiently. We understand that explaining your circumstances can sometimes feel difficult, so it’s wonderful to know you felt comfortable and supported. We truly appreciate your kind words.
King regards
Hafsah
They were extremely helpful and…
They were extremely helpful and informative and id highly recommend them to anyone needing advice and help with a case.
8 September 2026
Unprompted review
Reply from The Compensation Experts
Hello Gino
Thank you so much for your fantastic feedback. We’re delighted to hear that you found our team extremely helpful and informative. Providing clear advice and support is very important to us, so we really appreciate your recommendation.
Kind regards
Uyi
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.