Nice, polite, respectful employees who understand the situation and make it as easy as possible as well as important, honest and sufficient. I'm new to all this and I've worked all my life so never... See more
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Review summary
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Reviews shaping this summary
The person who answered the phone was immediately professional and put me at ease. Dan(his name) was considerate and explained things along the way. He was also very patient with me as I was very a... See more
Company replied
The lady who took my call was very professional and listened very carefully to the details. I did not have to correct anything when read back to me for confirmation. Very polite and empathetic to... See more
Company replied
So far my experience has been great. Took on myself and my son’s claim due to private landlords negligence. Everything was straightforward and the woman was very understanding and friendly which is al... See more
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Company details
Written by the company
We’re here to help! We specialise in helping people who’ve suffered because of personal injury, access professional legal representation and to claim the compensation they’re entitled to. We are a claims management company and receive payment from our partnered law firms. If your free claim assessment is successful, you will be connected to a specialist law firm.
Contact info
Craig House, 33 Ballbrook Avenue, West Didsbury, Manchester, M20 2JG, Manchester, United Kingdom
- 0800 182 2189
- info@the-compensation-experts.co.uk
- the-compensation-experts.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response and very pleased with…
Quick response and very pleased with the initial phone call. The lady was extremely polite and made me feel comfortable. Phone call was very straight forward and helpful.
28 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your kind feedback! We’re delighted to hear that you received a quick response and that our team made you feel comfortable and at ease. It’s great to know that you found the call straightforward and helpful. We really appreciate you taking the time to leave us a review!
Best wishes,
Hafsah
Daniel was excellent
Daniel was excellent, made things easy for me and gave me all the advice and help I needed.
28 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your great feedback! We’re delighted to hear that Daniel made the process easy for you and provided all the advice and support you needed. We’ll be sure to pass your kind words on to him. Thank you for taking the time to leave us a review!
Best wishes,
Hafsah
Provide a customer service that is…
Provide a customer service that is professional with an empathy approach. Highly recommend.
25 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your kind feedback and recommendation! We’re so pleased to hear that you found our service professional, supportive and empathetic. Providing our customers with genuine care and understanding is very important to us, and we truly appreciate you taking the time to share your experience.
Best wishes,
Hafsah
Great agent very …
The agent I spoke to was empathic to my in incedent and guided me through everything very professionally. I had been nervous to start this as I have never done anythong like this before but they made me feel at ease
27 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for sharing your experience with us. We’re so pleased to hear that our team member made you feel at ease and supported you with empathy and professionalism throughout the process. We understand that taking that first step can feel daunting, so it’s great to know you felt comfortable and well guided. We really appreciate your kind feedback!
Best wishes,
Hafsah
Made the whole process very quick and…
Made the whole process very quick and simple
27 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your feedback! We’re really pleased to hear that we were able to make the whole process quick and simple for you. We appreciate you taking the time to leave us a review!
Best wishes,
Uyi
Felt listened to
Phone call as arranged. Very patient, thorough and understanding. Felt listened to. Thank you.
26 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your lovely feedback! We’re so pleased to hear that you felt listened to and that our team was patient, thorough and understanding throughout your call. We really appreciate you taking the time to share your experience with us.
Best wishes,
Uyi
Understanding and easy to get my point…
Understanding and easy to get my point across
26 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your feedback! We’re pleased to hear that you felt understood and comfortable explaining your situation. We really appreciate you taking the time to share your experience with us.
Best wishes,
Uyi
Spoke to Ayesha
Spoke to Ayesha, very warm, kind, funny and patient!
25 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your lovely feedback! We’re so pleased to hear that Ayesha made your experience warm and enjoyable. We’ll be sure to pass your kind words on to her. Thank you for choosing us!
Best wishes,
Uyi
Spoke to Waqar who was very hospitable…
Spoke to Waqar who was very hospitable and pleasant will rewrite a review if my claim gets dealt with appropriately
24 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your kind review! We’re delighted to hear that Waqar was hospitable and pleasant throughout your experience. We really appreciate your feedback and hope we can continue to provide you with a positive experience as your claim progresses.
Best wishes,
Hafsah
The person who answered the phone was…
The person who answered the phone was immediately professional and put me at ease.
Dan(his name) was considerate and explained things along the way.
He was also very patient with me as I was very anxious about making the claim.
I don’t think I could have asked for any better service.
24 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your lovely feedback! We’re so pleased to hear that Dan made you feel at ease and supported throughout the process. We’ll be sure to pass your kind words on to him. Thank you for choosing us!
Best wishes,
Hafsah
Lovely staff , understanding , helpful
So far my experience has been great. Took on myself and my son’s claim due to private landlords negligence. Everything was straightforward and the woman was very understanding and friendly which is always good and puts you at ease right away. Thank you!
23 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you so much for your kind feedback! We’re really pleased to hear that the process has been straightforward and that you felt listened to, understood and at ease when speaking with our team. We truly appreciate you taking the time to share your experience and wish you and your son all the best as your claims progress.
Best wishes,
Hafsah
I spoke with a lovely young lady
I spoke with a lovely young lady, that was understanding to my accident and misfortune since. The process was quick and easy. She was easy to talk to, very calm and helpful.
22 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your lovely feedback! We’re so pleased to hear that you felt listened to and supported, and that the process was quick and straightforward for you. It’s wonderful to know that our team member made you feel comfortable and was able to help. We really appreciate you taking the time to leave us a review.
Best wishes,
Hafsah
The person who contacted me after I…
The person who contacted me after I submitted a online information was brist and prosite he give me all the relevant information it was two agent that assist me the lady was brilliant.
22 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your kind feedback! We’re pleased to hear that both members of our team were helpful and provided you with all the relevant information you needed. It’s great to know you had a positive experience with us. We really appreciate you taking the time to leave a review.
Best wishes,
Hafsah
Very helpful agent I spoke with it was…
Very helpful agent I spoke with it was really quick and simple to gwt the claim started would definitely recommend
Thank you
22 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you so much for your kind feedback and recommendation! We’re delighted to hear that you found our team helpful and that getting your claim started was quick and straightforward. We really appreciate you taking the time to share your experience with us.
Best wishes,
Hafsah
Very professional and friendly staff
Very professional and friendly staff
22 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your kind feedback! We’re delighted to hear that you found our team professional and friendly. We really appreciate you taking the time to leave us a review.
Best wishes,
Hafsah
I spoken to a very polite young man…
I spoken to a very polite young man called waka, he was very helpful, explained every detail to me, was a very nice person to discuss my situation, I would really recommend him
19 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you so much for your lovely feedback. We’re delighted to hear that Waka was helpful, polite and took the time to explain everything clearly. We’ll be sure to pass your kind words on to him. Thank you for your recommendation — we really appreciate it!
Best wishes,
Hafsah
very helpfull and understanding
very helpfull and understanding, 👍🏻
19 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your kind feedback. We’re really pleased to hear that you found our service helpful and understanding. We truly appreciate you taking the time to leave us a review!
Best wishes,
Hafsah
Waste of time if you have been injured…
Waste of time if you have been injured by covid vaccines.
19 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt our service was unable to provide the support you were looking for. We understand how frustrating this must have been and appreciate you sharing your experience with us.
best wishes,
Uyi
Excellent communication from the start…
Excellent communication from the start and really efficient and friendly service
17 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your lovely feedback! We’re delighted to hear that you found our communication clear and our service efficient and friendly. We really appreciate you taking the time to leave us a review.
Best wishes,
Hafsah
Very efficient and really easy process…
Very efficient and really easy process to follow. The staff member I spoke with was very understanding and charismatic to my situation. Overall a good customer service.
17 September 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your kind feedback! We’re really pleased to hear that you found the process straightforward and efficient, and that our team member was understanding and supportive of your situation. We really appreciate you taking the time to share your experience with us.
Best wishes,
Hafsah
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