Do not purchase. Bought two from TempraMed, does not work to prevent overheating in hot car. Ironically, they just sent out an article about this. The worst part, by using it, recognizing it doesn’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you to vivi cap I have 4 of these, for Year's and I have never had a problem with them 😀..... I now have insulin vials, big one and little one , and i'm gonna have to get the vivicaps med... See more
Very pleased to find that the VIVI EPI appears to be a perfect fit for Mylan's generic Epi pen. Ask your doctor to write the prescription specifically for Mylan's generic Epi pen with the words, "Disp... See more
Company replied
I'm thrilled with my new Tempramed VIVI Cap for both my Novolog Flexpen and Tresiba FlexTouch insulin pens. This is really amazing technology that's so easy to use, and I don't have to think about ice... See more
Company details
Written by the company
Protecting medications in order to save lives Providing "Last Mile" control and management solutions for all injectable and temperature sensitive pharmaceuticals.
Contact info
19481 SE 14th St, 98075, Sammamish, United States
- +1 (800) 871-9923
- info@tempramed.com
- tempramed.com
4.0
Great
295 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i have not recieved my order for a…
i have not recieved my order for a month now
no notice no updates anout my package
21 April 2025
Reply from tempramed.com
We're truly sorry for the delay and glad that the issue has now been resolved. We appreciate your patience and are always here to help if you need anything further.
1 month after order nothing
1 month after order. No shipping details. Just autoreply from company customer support with nothing that tells me I'm going to get my order or get my refund.
19 April 2025
Unprompted review
Reply from tempramed.com
We’re truly sorry for the delay and the frustration caused by the lack of clear communication. While we always aim for timely fulfillment, rare delays can occur due to supply chain or courier issues beyond our control. That said, no customer should be left without answers. For any concerns regarding your order or refund, we strongly encourage you to contact our support team directly at techsupport@tempramed.com so the issue can be properly investigated and resolved.
An absolute disgrace
An absolute disgrace they took the money and after one month the item is yet to be dispatched they only provided an airway bill to their preferred courier and insisted they items had been dispatched ! I had to claim a refund from my bank, TempraMed out right refused to acknowledge any issues and blamed the Global household name courier STAY AWAY !
16 March 2025
Unprompted review
Reply from tempramed.com
We’re sorry you had such a frustrating experience, and we take your feedback seriously. However, we would like to clarify a few important points. Your order was indeed processed and handed over to the courier with a valid tracking number, which was provided to you. Unfortunately, delays can occur with international carriers—something outside our direct control—but we always strive to assist in resolving such cases. We understand your decision to request a refund and regret that this situation led to such dissatisfaction. While we welcome feedback, we also want to ensure it reflects the full context. Our team is committed to customer satisfaction and communication.
The gadget is good with temperature…
The gadget is good with temperature control. The only disappointment is that the rubber ring inside the tube is rather fagile. Hence, once it wears off, the pen becomes loose and it affects the temperature.
11 April 2025
Reply from tempramed.com
Thanks for your feedback – we're glad to hear the temperature control works for you and is making your life easier. We're sorry to learn about the issue with the rubber ring. If you haven't already, please reach out to our customer support team — we’d be happy to assist with a solution to ensure your device performs at its best.
Thanks again for helping us improve!
The customer service is not helpful
The customer service is not helpful. There response we’re not done within there stated time of 24 hrs no email no correspondence. It took over 3 months to get my problem resolved. I like the pens they are very helpful, but your customer service is something that truly needs a lot of work.
9 April 2025
Reply from tempramed.com
We're truly sorry to hear about your frustrating experience with our customer service. This is not the level of support we aim to provide, and we sincerely apologize for the delay and lack of communication you experienced. We're grateful that you find value in our product, but we fully agree that the service must match the quality. We've taken your feedback seriously and are actively working to improve our response times and support processes. Thank you for your patience and for bringing this to our attention.
Great product- great and prompt…
Great product- great and prompt customer service-received product quickly
28 March 2025
Reply from tempramed.com
Hi and thanks so much for sharing your experience. We are so pleased to hear that you're enjoying our product and that our customer service met your expectations. We strive to provide fast and reliable service, and it's great to know we were able to deliver that for you. We appreciate your business and look forward to serving you again in the future!
Easy to order & works well
Easy to order. Information easy to understand. I have one already and it works very well. I have 2 injectables and am going on a trip so I'm getting a second to ensure I can keep both meds in the right temp.
13 March 2025
Reply from tempramed.com
Thank you for your wonderful feedback! We're happy to hear your ordering experience was smooth and that you find the information clear and helpful. It's great to know that VIVI Cap is already working well for you. Wishing you safe and enjoyable travels—and one less thing to worry about with VIVI Cap.
This is my second vivicap
This is my second vivicap, I travelled to the carribean and my insulin was kept at the correct temperature all the time.
I would recommend this product.
21 March 2025
Reply from tempramed.com
Thank you so much for your wonderful feedback and continued trust in VIVI Cap! We're thrilled to hear that you didint have to worry about your insulin during your travels to the Caribbean. Safe travels, and we look forward to accompanying you on your future adventures!
Amazing product
Amazing product. Has helped my son carry his insulin without worrying about heat
27 March 2025
Reply from tempramed.com
We're so glad to hear that VIVI Cap is helping your son carry his insulin safely and worry-free! Your peace of mind is exactly why we created this product. Thank you for sharing your experience!
Reply from tempramed.com
HI Gail. Thank you so much for taking the time to share your positive experience with us! We're very happy to hear that our team provided excellent customer service and resolved your issue promptly. Your satisfaction is our top priority, and we're glad we could meet your expectations.
Purchased two VIVI Caps
Purchased two VIVI Caps. One however became faulty. Contacted Tempramed and they asked me to return the faulty unit to them. They replaced the faulty unit very fast and were excellent in customer service. Can honestly say I’m very happy with the units now and happy to shop with Tempramed again.
5 March 2025
Reply from tempramed.com
Hi Wayne, Thank you for sharing your experience! We're sorry you encountered an issue, but we're glad our team could provide a quick resolution. Customer satisfaction is our top priority, and we appreciate your trust in VIVI Cap and TempraMed.
Product not received
I received the carrying case for the TempraMed on Saturday but have yet to receive the acts product. It’s showing that it’s moving through the network with USPS. I called and left a message for you company on Saturday and left my phone number and email address as instructed on the message and have yet to hear from anyone. If a signature was required then i should have been informed of this when i ordered the product. So now i have a nice case to carry my insulin pen in but no holder that was ordered. Not impressed so far.
8 March 2025
Reply from tempramed.com
We’re truly sorry for the frustration caused by the delivery issue. While we rely on USPS for shipping, we understand that occasional delays or mishaps can happen, and we sincerely regret any inconvenience this has caused you. Our team does its utmost help resolve these situations as quickly as possible. Please reach out to us directly, and we’ll do everything we can to make it right. Your satisfaction is important to us and we will rectify the mishap right away.
It works like it should do
It works like it should do. Great prroduct👍
27 February 2025
Unprompted review
Reply from tempramed.com
Hi Ronny. We appreciate your feedback. We're glad to hear that the VIVI Cap meets your expectations. If you ever have any questions or need assistance, feel free to reach out. Thanks!
I had an excellent experience with…
I had an excellent experience with Tempramed.com. Their products are high-quality, and the customer service team was incredibly helpful. I found everything I needed easily on their website, and the shipping was fast and efficient. Highly recommend them if you're looking for reliable medical supplies and great customer support!
24 February 2025
Unprompted review
Reply from tempramed.com
Thank you so much for your wonderful review! We are so pleased to hear that you had an excellent experience with Tempramed.com. We appreciate your recommendation and look forward to serving you again in the future.
Ease of obtaining the product
Ease of obtaining the product. It works beautifully can't imagine not having mine
13 February 2025
Reply from tempramed.com
Our team works hard to ensure top-quality products and seamless customer service, so it’s wonderful to know that we met your expectations. We truly appreciate your recommendation.
Faulty Vivi caps and awful communication
I bought two Vivi caps that didn’t work. I followed the instructions from their Support email but they still didn’t work. I sent the Vivi caps back to them and sent them a copy of the package tracker, and the confirmation from the packaging company confirming that the package had been delivered and received by Tempramed. I have emailed several times asking for confirmation, a reply or an idea of next steps. They have poor customer service and do not reply to any emails. I have not received any form of communication or a refund for faulty products. I am extremely disappointed and urge people to avoid purchasing from this company.
3 February 2025
Unprompted review
Reply from tempramed.com
We sincerely apologize for the frustration and inconvenience you’ve experienced. Providing high-quality products and excellent customer service is our top priority, and we regret that you feel this has not been the case. I understand that our dedicated customer support staff have been corresponding with you and have reconciled your case.
Reply from tempramed.com
Hi Stephen, Your satisfaction means the world to us! If you ever have any questions or need support, we're always here to help. Enjoy your VIVI Cap, and thanks again for your support!
Best purchase ever
I purchased this pen for my mom 6 or 7 years ago. Well, a cooler type pen for her pen and we take it everywhere whether we're going shopping or out to eat because her pen needs to stay cool and we absolutely love it. And I am so thankful that we purchased it. And I think it's wise for everyone to have one Aunt. Whether you spend a dollar or spend $200, it's advisable to have one better. Be safe than sorry when it comes to insulin because it needs to stay chilled. So my advice is if you don't have one get one, they're amazing and I'm not sorry that I bought it for her. It's the greatest investment.
28 January 2024
Unprompted review
Reply from tempramed.com
Thank you so much for your review! We're delighted to hear that VIVI Cap is making your aunt’s life a little easier. Your feedback means a lot to us.
A great aid to keep your insulin at an…
A great aid to keep your insulin at an acceptable temperature.
Very good heavy plastic for both parts of the body!
17 January 2025
Reply from tempramed.com
Thanks we are so happy that you are finding your VIVI Cap to be great!
Keep insulin at the right temp!
Shipping was super-fast and so far I have not had any issues whatsoever! For people with diabetes who inject insulin, maintaining your insulin at a stable temperature is crucial! This helped me to keep insulin at a safe temperature.
14 January 2025
Reply from tempramed.com
Thanks for your comments it is extremely rewarding for us to hear that we are reaching our goals in helping people manage their diabetes with confidence.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.