Do not purchase. Bought two from TempraMed, does not work to prevent overheating in hot car. Ironically, they just sent out an article about this. The worst part, by using it, recognizing it doesn’... See more
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See what reviewers are saying
Thank you to vivi cap I have 4 of these, for Year's and I have never had a problem with them 😀..... I now have insulin vials, big one and little one , and i'm gonna have to get the vivicaps med... See more
Very pleased to find that the VIVI EPI appears to be a perfect fit for Mylan's generic Epi pen. Ask your doctor to write the prescription specifically for Mylan's generic Epi pen with the words, "Disp... See more
Company replied
I'm thrilled with my new Tempramed VIVI Cap for both my Novolog Flexpen and Tresiba FlexTouch insulin pens. This is really amazing technology that's so easy to use, and I don't have to think about ice... See more
Company details
Written by the company
Protecting medications in order to save lives Providing "Last Mile" control and management solutions for all injectable and temperature sensitive pharmaceuticals.
Contact info
19481 SE 14th St, 98075, Sammamish, United States
- +1 (800) 871-9923
- info@tempramed.com
- tempramed.com
4.0
Great
295 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Shipping time is terrible!!!
Don’t count on receiving your product in the time indicated. This is ridiculous.
3 January 2025
Reply from tempramed.com
Hi We are terribly sorry for the delay in shipping and understand how frustrating this experience must have been for you.
Please know that we fulfilled your order promptly and handed it over to the shipping carrier as quickly as possible. Unfortunately, during the holiday season, many carriers experience higher-than-usual volumes, which can occasionally cause delays that are beyond our control. We truly regret any inconvenience this has caused and assure you that we are doing everything in our power to work closely with our shipping partners to ensure timely deliveries.
I've placed 2 orders
I've placed 2 orders. Both were promptly shipped and I was able to track the shipments.
Products are as advertised.
27 December 2024
Reply from tempramed.com
Hi Thank you so much for your feedback. We are pleased to hear that your orders were promptly shipped and that our tracking system made the process smooth for you.
It’s also great to know that our products met your expectations and delivered on their promise. Your satisfaction is our top priority, and reviews like yours motivate us to continue providing exceptional service and high-quality products.
I was going to Hawaii 4 yrs ago and I…
I was going to Hawaii 4 yrs ago and I wanted to keep my insulin cold. I bought three and my first one stopped working just this week. So I am using my second one now. So they work so well I have ordered 3 more. The best invention for insulin users
22 February 2024
Reply from tempramed.com
Thank you so much for sharing your experience with VIVI Cap. We are pleased that you’ve chosen to continue trusting us for your needs. Your support and loyalty mean the world to us, and we’re proud to play a part in making your insulin management easier and more secure.
Processing and shipping in quick time
30 December 2024
Reply from tempramed.com
Hi Mary Thanks for the review. We do our utmost to get the order processed and shipped as soon as possible. Glad to hear our efforts are felt even during the busy holiday season!
Reply from tempramed.com
Thank you for sharing your feedback. While we’re glad to hear that your experience was satisfactory, we’re sorry it didn’t fully meet your expectations. At TempraMed, we strive to provide exceptional service, and your comments help us identify areas where we can improve.
If there’s anything specific you feel we could have done better, we’d greatly appreciate you sharing your thoughts with us. Your input is invaluable as we work to improve all the time and your input is invaluable.
Love my Vivi caps
Love my Vivi caps! I would have given a 5 star review but I did have to reach out via email and make an online post regarding a missing item before my issue was resolved. However, I did get a positive resolution and would highly recommend TempraMed!!
12 December 2024
Reply from tempramed.com
Hi April. Thanks for the review. Unfortunately sometimes these things happen with shipping but I certainly am pleased that we were able to settle the issue for you fast and to your satisfaction.
The unit is a great invention but the…
The unit is a great invention but the end cap does break off and the inner rubber sleeve detaches as well. It has happened on two of the units I've previously bought but its just too hard to send the units back across the world for a refund. This hasnt stopped me buying additional units.
6 December 2024
Reply from tempramed.com
Thank you for your feedback and continued support. We're sorry to hear about the issues you've encountered with the VIVI Cap. As with all products there is wear and tear that sometimes occurs, however we always stand behind our products, offer replacements and a very long warranty.
Ripped-off - no longer
Update: I have now received my full credit.
Hi, I purchased this for my 90 year old aunt a couple states away. It was too small for her injection pen. I sent the pristine unopened box back to TempraMed. They responded in the email that my credit would come. It's been 6 mos - now they have $150 of my money plus the brand new product. I'm 68, on a limited budget and need that money. Now they won't respond.
30 September 2024
Unprompted review
Reply from tempramed.com
As soon as a refund was requested we processed it. We have been in touch with you and we understand that due to the banks/credit cards the refunds did not appear. We understand that you have now received it and we deeply regret this inconvenience.
Simply the best….
I am from 🇬🇧 and I bought 3 tempramed devices for my Insulin as they are compatible for all insulin devices and they are a life saver for me to use when I am on holiday and no longer worry about the insulin being too hot 😀
23 September 2024
Unprompted review
Dropped it and it fell apart
17 June 2024
Reply from tempramed.com
Thank you for sharing your experience, and we’re truly sorry to hear about your recent mishap with our product. We strive to ensure the quality and durability of our items, but unfortunately, they can still be susceptible to damage when dropped. We understand how frustrating this can be and would love to discuss how we might assist you further with this issue. Please feel free to reach out to us at so we can help make things right.
VIVI EPI fits Mylan's generic Epi pen.
Very pleased to find that the VIVI EPI appears to be a perfect fit for Mylan's generic Epi pen. Ask your doctor to write the prescription specifically for Mylan's generic Epi pen with the words, "Dispense As Written." -Otherwise the pharmacy will probably substitute a different brand generic Epi pen that does not fit. Our health insurance will cover Mylan's generic version of the Epi pen. This could be a real life saver!
22 August 2024
Unprompted review
Reply from tempramed.com
Thanks for sharing! This is important information for EpiPen users and we are pleased that we are able to accomodate the generic Mylan pen as well.
The worst product it doesn’t work at…
The worst product it doesn’t work at all I call d to replace it they didn’t accept, the Vivi cap doesn’t keep the insulin cold at all.
Don’t wast your money
25 July 2024
Unprompted review
Reply from tempramed.com
I am sorry that it seems that you have had a poor experience with our product. VIVI Cap is not meant to cool but to keep insulin at room temperature as per the manufacturers instructions. I would love to discuss how we might assist you further with this issue. Please feel free to reach out to us so we can help make things right.
My favourtie wand
I've been utilizing this product for the past three months, and I am delighted to have the reassurance that my insulin remains viable thanks to the visible indicator light. This has alleviated my concerns regarding the safety of previously used insulin.
14 August 2024
Unprompted review
Reply from tempramed.com
Thanks for sharing your positive experience with us. That is exactly what VIVI Cap is all about!
Reply from tempramed.com
Hi Julie, So happy you are enjoying your VIVI Cap - thanks for sharing!
I appreciate your acceptance to replace…
I appreciate your acceptance to replace my damaged vivi cap I sent back to you. The vivi cap is the best I have ever owned to preserve my insulin pens. I will recommend it to anyone, anytime. It is the best ever invented
Thank you
15 July 2024
Living in Arizona and needing to carry insulin safely.
Living in Arizona and needing to carry my insulin with me I've been worried about its effectiveness. Then after reading about the Vivicap I purchased one.
11 July 2024
I recently purchased a vivicap and I…
I recently purchased a vivicap and I must say it's a brilliant concept. No more worrying if your insulin is at the correct temperature. It's not bulky and fits in with my lifestyle. The customer service is excellent and answers any questions, queries in a very satisfactory, efficient manner. Thank you . Definitely deserve a 5☆ rating.
17 July 2024
Unprompted review
Reply from tempramed.com
Hi Jayne, Thanks for sharing. We are so pleased you are enjoying the use of your VIVI Cap. Customer service is of the utmost importance to us at TempraMed and your good experience means the world to us.
Easy to navigate the website
Easy to navigate the website. Kept up to date on shipping. Came really quick and I am so pleased with the quality of the order
28 June 2024
Reply from tempramed.com
Thanks Amanda for sharing your positive experience with us - so glad you are enjoying your VIVI Cap.
I did not receive my purchase and now…
I did not receive my purchase and now I’m out of $300 dollars. Email for support but they really haven’t followed up or provided a solution.
10 June 2024
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